Krupal Patel Email & Phone Number

Dahej,Bharuch,Gujarat

Vadodara, Gujarat, India

 Monitor Overall Data Center Infrastructure 24x7 and ensure availability.  Perform Daily System monitoring, verifying the integrity and availability of hardware, server, network, and communication links resources, systems, key processes, reviewing system & application logs, verifying completion of scheduled jobs. Operate & Monitor Data Centre’s physical environment control systems (UPS, Precision AC, Access Control, CCTV, IBMS, Fire Alarm… Show more  Monitor Overall Data Center Infrastructure 24x7 and ensure availability.  Perform Daily System monitoring, verifying the integrity and availability of hardware, server, network, and communication links resources, systems, key processes, reviewing system & application logs, verifying completion of scheduled jobs. Operate & Monitor Data Centre’s physical environment control systems (UPS, Precision AC, Access Control, CCTV, IBMS, Fire Alarm and Suppression system, VESDA, Water Leak Detection System, DG Set etc). Back up Operation, Backup Media management, DR replication monitoring etc.24x7 basis. Safe keeping of Backup Tape into fire safe and coordinate transportation of backup Tape at offsite backup at OPaL Corporate office. Ensure backup as per schedule and Maintain records of backup jobs and Media Tapes (Onsite & offsite). Monitor File System space, Data Bases and system availability, review error reports and take corrective action (Log, notify appropriate personnel). Operations Management on call 24 X 7 basis to respond to any operational problems. Responsible for initial problem determination, resolution, reporting and escalation procedures to insure proper systems and Data Centre computing platform operations. Ensure services are maintained according to the scope. Show less

Vadodara, Gujarat, India

 Perform Daily System monitoring, verifying the integrity and availability of hardware, server, network, and communication links resources, systems, key processes, reviewing system & application logs, verifying completion Of schedule jobs. Operate & Monitor Data Centre’s physical environment control systems (UPS, Precision AC, Access Control, CCTV, IBMS, Fire Alarm and Suppression system, VESDA, Water Leak Detection System, DG Set. )… Show more  Perform Daily System monitoring, verifying the integrity and availability of hardware, server, network, and communication links resources, systems, key processes, reviewing system & application logs, verifying completion Of schedule jobs. Operate & Monitor Data Centre’s physical environment control systems (UPS, Precision AC, Access Control, CCTV, IBMS, Fire Alarm and Suppression system, VESDA, Water Leak Detection System, DG Set. )  Ensure backup as per schedule and Maintain records of backup jobs and Media Tapes (Onsite & offsite). Monitor File System space, Data Bases and system availability, review error reports and take corrective action (Log, notify appropriate personnel). Take the Daily, Weekly & Monthly Backup of File Server from Symantec backup Exec. MIS Report prepare for File Server. Managing IT inventory and documentation. Giving Video Conference support on Cisco WebEx, Microsoft Teams, Zoom. Show less

Dahej,Bharuch,Gujarat

 Giving dedicated 24 x 7 supports to ONGC Petro additions Limited, Dahej Division in rotation shift handled desktop and laptops of different make. Diagnose and Troubleshoot on printers, workstations, desktops, laptops. Managing IT inventory and documentation. End user support services provided at the helpdesk with online guidance to end users of various application software and operating system. Also working in IT projects carried out… Show more  Giving dedicated 24 x 7 supports to ONGC Petro additions Limited, Dahej Division in rotation shift handled desktop and laptops of different make. Diagnose and Troubleshoot on printers, workstations, desktops, laptops. Managing IT inventory and documentation. End user support services provided at the helpdesk with online guidance to end users of various application software and operating system. Also working in IT projects carried out by OPaL IT department and working on new IT infrastructure policy. SAP configuration and module modification changes. Show less

Dahej,Bharuch,Gujarat

 Managing IT Infrastructure of ONGC Dahej. Coordinator for contract management, SLA (service level agreement) management, Inventory management, Call (NOC) management, Spare management, Software Hardware updating migration and maintenance. Managing the whole services operation with objectives of customer satisfaction, Logistics and Channel Management. Responsible for the service revenue generation, payment collection and analysis of payment … Show more  Managing IT Infrastructure of ONGC Dahej. Coordinator for contract management, SLA (service level agreement) management, Inventory management, Call (NOC) management, Spare management, Software Hardware updating migration and maintenance. Managing the whole services operation with objectives of customer satisfaction, Logistics and Channel Management. Responsible for the service revenue generation, payment collection and analysis of payment outstanding. Handling scheduled review with the customers & taking care of the issues by taking it up with external & internal customers, which saw zero escalation to even Head Office Level. Maintain ONGC Applications like Webice, Reports, and Webmail, VMS, Access control, Truck loading Software, CCTV Monitoring Show less

Dahej

 Planning, coordinating and technical IT support to RO department of ONGC Baroda. Handle Daily Technical support activities on desktop support, data network and server management. Providing Support for front‐end application liked Ms‐office, Lotus Notes Client etc. CA Service desk Monitor Tickets allocation. Conduct regular preventive maintenance on all hardware to ensure they are in good Health. Handle daily Technical support activities… Show more  Planning, coordinating and technical IT support to RO department of ONGC Baroda. Handle Daily Technical support activities on desktop support, data network and server management. Providing Support for front‐end application liked Ms‐office, Lotus Notes Client etc. CA Service desk Monitor Tickets allocation. Conduct regular preventive maintenance on all hardware to ensure they are in good Health. Handle daily Technical support activities on desktop support, Network support and server management. Show less

Surat, Gujarat, India

 Managing IT Infrastructure of The Royal Bank of Scotland, Surat Coordinator for contract management, Inventory management, Spare management, Software Hardware updating migration and maintenance. Managing the whole services operation with objectives of customer satisfaction. Day‐to‐Day administration job includes configuring Policies, attending and trouble‐shooting of network and connectivity related faults. Monitoring Co-Desk (Call Login Software)… Show more  Managing IT Infrastructure of The Royal Bank of Scotland, Surat Coordinator for contract management, Inventory management, Spare management, Software Hardware updating migration and maintenance. Managing the whole services operation with objectives of customer satisfaction. Day‐to‐Day administration job includes configuring Policies, attending and trouble‐shooting of network and connectivity related faults. Monitoring Co-Desk (Call Login Software) tickets. Co‐ordinate with vendors and central support teams to ensure all calls/issues are closed within stipulated SLA time. Submitting reports & documents as per customer requirement from Finacle banking Application. Show less

Bharuch, Gujarat, India

 Managing IT Support of AMC-FMS Clients across Bharuch, Ankleshwar & Dahej Location. Managing the whole services operation with objectives of customer satisfaction, Logistics, Revenue, and Channel Management. Providing Remote technical support to Clients. Vendor coordination for warranty IT Equipment Configuration, installation and maintenance of Lease Line, Modem, Routers, ISDN lines etc.

Bharuch, Gujarat, India

 Installation, maintenance and support Desktop and another IT equipment. Providing Support for front‐end application liked Ms‐office with SIBEL Application.

B.Tech, Information Technology, Second Class

Post Diploma In Industrial Safety (Pdis), Industrial Safety, Second Class

Cisco Certified Network Administrator (Ccna), It Network, Proficient

Diploma, Information Technology, First Class With Distinction