 Monitor Overall Data Center Infrastructure 24x7 and ensure availability.  Perform Daily System monitoring, verifying the integrity and availability of hardware, server, network, and communication links resources, systems, key processes, reviewing system & application logs, verifying completion of scheduled jobs. Operate & Monitor Data Centre’s physical environment control systems (UPS, Precision AC, Access Control, CCTV, IBMS, Fire Alarm… Show more  Monitor Overall Data Center Infrastructure 24x7 and ensure availability.  Perform Daily System monitoring, verifying the integrity and availability of hardware, server, network, and communication links resources, systems, key processes, reviewing system & application logs, verifying completion of scheduled jobs. Operate & Monitor Data Centre’s physical environment control systems (UPS, Precision AC, Access Control, CCTV, IBMS, Fire Alarm and Suppression system, VESDA, Water Leak Detection System, DG Set etc). Back up Operation, Backup Media management, DR replication monitoring etc.24x7 basis. Safe keeping of Backup Tape into fire safe and coordinate transportation of backup Tape at offsite backup at OPaL Corporate office. Ensure backup as per schedule and Maintain records of backup jobs and Media Tapes (Onsite & offsite). Monitor File System space, Data Bases and system availability, review error reports and take corrective action (Log, notify appropriate personnel). Operations Management on call 24 X 7 basis to respond to any operational problems. Responsible for initial problem determination, resolution, reporting and escalation procedures to insure proper systems and Data Centre computing platform operations. Ensure services are maintained according to the scope. Show less

 Perform Daily System monitoring, verifying the integrity and availability of hardware, server, network, and communication links resources, systems, key processes, reviewing system & application logs, verifying completion Of schedule jobs. Operate & Monitor Data Centre’s physical environment control systems (UPS, Precision AC, Access Control, CCTV, IBMS, Fire Alarm and Suppression system, VESDA, Water Leak Detection System, DG Set. )… Show more  Perform Daily System monitoring, verifying the integrity and availability of hardware, server, network, and communication links resources, systems, key processes, reviewing system & application logs, verifying completion Of schedule jobs. Operate & Monitor Data Centre’s physical environment control systems (UPS, Precision AC, Access Control, CCTV, IBMS, Fire Alarm and Suppression system, VESDA, Water Leak Detection System, DG Set. )  Ensure backup as per schedule and Maintain records of backup jobs and Media Tapes (Onsite & offsite). Monitor File System space, Data Bases and system availability, review error reports and take corrective action (Log, notify appropriate personnel). Take the Daily, Weekly & Monthly Backup of File Server from Symantec backup Exec. MIS Report prepare for File Server. Managing IT inventory and documentation. Giving Video Conference support on Cisco WebEx, Microsoft Teams, Zoom. Show less

 Giving dedicated 24 x 7 supports to ONGC Petro additions Limited, Dahej Division in rotation shift handled desktop and laptops of different make. Diagnose and Troubleshoot on printers, workstations, desktops, laptops. Managing IT inventory and documentation. End user support services provided at the helpdesk with online guidance to end users of various application software and operating system. Also working in IT projects carried out… Show more  Giving dedicated 24 x 7 supports to ONGC Petro additions Limited, Dahej Division in rotation shift handled desktop and laptops of different make. Diagnose and Troubleshoot on printers, workstations, desktops, laptops. Managing IT inventory and documentation. End user support services provided at the helpdesk with online guidance to end users of various application software and operating system. Also working in IT projects carried out by OPaL IT department and working on new IT infrastructure policy. SAP configuration and module modification changes. Show less

 Managing IT Infrastructure of ONGC Dahej. Coordinator for contract management, SLA (service level agreement) management, Inventory management, Call (NOC) management, Spare management, Software Hardware updating migration and maintenance. Managing the whole services operation with objectives of customer satisfaction, Logistics and Channel Management. Responsible for the service revenue generation, payment collection and analysis of payment … Show more  Managing IT Infrastructure of ONGC Dahej. Coordinator for contract management, SLA (service level agreement) management, Inventory management, Call (NOC) management, Spare management, Software Hardware updating migration and maintenance. Managing the whole services operation with objectives of customer satisfaction, Logistics and Channel Management. Responsible for the service revenue generation, payment collection and analysis of payment outstanding. Handling scheduled review with the customers & taking care of the issues by taking it up with external & internal customers, which saw zero escalation to even Head Office Level. Maintain ONGC Applications like Webice, Reports, and Webmail, VMS, Access control, Truck loading Software, CCTV Monitoring Show less

 Planning, coordinating and technical IT support to RO department of ONGC Baroda. Handle Daily Technical support activities on desktop support, data network and server management. Providing Support for front‐end application liked Ms‐office, Lotus Notes Client etc. CA Service desk Monitor Tickets allocation. Conduct regular preventive maintenance on all hardware to ensure they are in good Health. Handle daily Technical support activities… Show more  Planning, coordinating and technical IT support to RO department of ONGC Baroda. Handle Daily Technical support activities on desktop support, data network and server management. Providing Support for front‐end application liked Ms‐office, Lotus Notes Client etc. CA Service desk Monitor Tickets allocation. Conduct regular preventive maintenance on all hardware to ensure they are in good Health. Handle daily Technical support activities on desktop support, Network support and server management. Show less

 Managing IT Infrastructure of The Royal Bank of Scotland, Surat Coordinator for contract management, Inventory management, Spare management, Software Hardware updating migration and maintenance. Managing the whole services operation with objectives of customer satisfaction. Day‐to‐Day administration job includes configuring Policies, attending and trouble‐shooting of network and connectivity related faults. Monitoring Co-Desk (Call Login Software)… Show more  Managing IT Infrastructure of The Royal Bank of Scotland, Surat Coordinator for contract management, Inventory management, Spare management, Software Hardware updating migration and maintenance. Managing the whole services operation with objectives of customer satisfaction. Day‐to‐Day administration job includes configuring Policies, attending and trouble‐shooting of network and connectivity related faults. Monitoring Co-Desk (Call Login Software) tickets. Co‐ordinate with vendors and central support teams to ensure all calls/issues are closed within stipulated SLA time. Submitting reports & documents as per customer requirement from Finacle banking Application. Show less

 Managing IT Support of AMC-FMS Clients across Bharuch, Ankleshwar & Dahej Location. Managing the whole services operation with objectives of customer satisfaction, Logistics, Revenue, and Channel Management. Providing Remote technical support to Clients. Vendor coordination for warranty IT Equipment Configuration, installation and maintenance of Lease Line, Modem, Routers, ISDN lines etc.

 Installation, maintenance and support Desktop and another IT equipment. Providing Support for front‐end application liked Ms‐office with SIBEL Application.