Krupal Shukla Email & Phone Number

New York, Ny, Us

New York City Metropolitan Area

Jersey City, Nj

Jersey City, Nj

Jersey City, Nj

Led team of support personnel in designing and developing testing strategies and support IT teams during production implementations. Collaborate with project manager, business analyst, and clients to define client needs and formulate technology solutions. Simulate and analyze a range of business scenarios, including partnering with clients to ensure comprehensive and accurate testing procedures. Identify existing and potential defects. Interface with project manager and IT teams to define remediation strategies. Promote production targets through ongoing production validation. Escalate issues and inform management of high severity problems. Write and perform test scripts in UAT and XAT regions as technical team member.· Led team of application support specialists, including defining project strategies, assigning tasks, evaluating team performance, and implementing remediation protocols as needed.· Galvanized team performance by promoting professional development and subject matter expertise.· Advanced ambitious performance targets by aligning project strategies with corporate objectives.

Jersey City, Nj

Spearheaded firm wide initiatives. Partnered with business analyst and company owners to define project objectives, outline strategies, and establish benchmarks. Created and executed test scripts, including interfacing with stakeholders to ensure accurate and comprehensive testing scenarios. Identified production issues and communicated issues to helpdesk. Monitored technology performance, including apprising stakeholders of urgent problems.

Product demonstration, merchandising, marketing, and advertisingIncreased visibility and value in HP products and servicesBuilt and Strengthen Client Relationship

Accelerated corporate productivity and efficiency by spearheading projects to automate manual processes. Planned, developed, and maintained Excel and VBA macros in response to user and business unit needs. Ensured rigorous security standards as security administrator, including overseeing Branch Office Security System (BOSS) and conducting quarterly security audits. Administered contingency and recovery system tests.· Developed macros to generate Excel reports for the Cash Management Account Operations Department.· Assisted in coordination to access Check 21 system across Merrill Lynch branches as security administrator.· Partnered with Six Sigma project team to formulate strategies for reducing the cost.· Devised emergency procedures to distribute checks to New Orleans-based clients during Hurricane Katrina.· Drove performance department-wide by providing support at all levels, from entry level employees to senior management, including conducting Excel training and customizing macros to meet user needs.