Kruti Patel Email & Phone Number

Calgary, Ab, Ca

Calgary, Alberta, Canada

Halifax, Nova Scotia, Canada

Halifax, Nova Scotia, Canada

•Addressing unsasfactory customer experiences in a timely manner while maintaining the confidenality ofcustomer's info with compassion and empathy.•Developing effecve quesoning skills to gather customer informaon accurately while building courteous,Trustful relations. This includes asking probing questions, listening, handling objections and retaining business.•Resolving customers inquiries by providing day-to-day customer support to keep customers satisfied with effective work while… Show more •Addressing unsasfactory customer experiences in a timely manner while maintaining the confidenality ofcustomer's info with compassion and empathy.•Developing effecve quesoning skills to gather customer informaon accurately while building courteous,Trustful relations. This includes asking probing questions, listening, handling objections and retaining business.•Resolving customers inquiries by providing day-to-day customer support to keep customers satisfied with effective work while documenting and controlling all required follow-ups and escalations and maintaining pending cases to take appropriate actions.•Organising weekly team meetings with Managers and Coaches to work hand in hand with them, resolving issues quickly by listening to concerns and constructive feedback to increase work efficiency.•Processing & setting up customer’s account changes and monitoring systems to ensure that they are performing optimally and taking corrective actions as necessary.•Having experience of answering 40+ inbound calls per day, answering Emails, Chats, Escalaons through OMNI +Salesforce software and Service Now.•Improved operations by working with team members and customers to find workable solutions. Show less

Spring Garden Subway, Halifax, Novascotia

• Supervise and direct the work of all staff members during shift, including food preparation, customer service, and cleaning.• Train new employees and ensure that they are properly trained to perform their duties.• Ensure that the restaurant is clean, organized, and stocked with supplies, including food, drinks, andcleaning supplies.•Handle cash and other financial transactions, including making change, balancing registers, and preparing bank deposits.•Manage inventory… Show more • Supervise and direct the work of all staff members during shift, including food preparation, customer service, and cleaning.• Train new employees and ensure that they are properly trained to perform their duties.• Ensure that the restaurant is clean, organized, and stocked with supplies, including food, drinks, andcleaning supplies.•Handle cash and other financial transactions, including making change, balancing registers, and preparing bank deposits.•Manage inventory levels and order supplies as needed.•Ensure that food served meets quality and safety standards, and that all equipment is properly cleaned and maintained.•Handle customer complaints and concerns, including resolving issues and ensuring customer satisfaction.•Enforce all company policies and procedures such as health and safety regulations, dress code, andcustomer service standards.• Report the restaurant performance to upper management including sales, customer feedback, and employee performance. Show less

125, The Queensway

•By doing customer service I have improved the store’s 10% google ratings than before.•Preparation of food neatly, accurately and in a timely manner.•Demonstration of a complete understanding of menu items and explanation of it to guests accurately. exhibit a cheerful and helpful manner when dealing with guests.•I Check products in sandwich unit area and restocks items to ensure a sufficient supply throughout the shift.•Do cleaning work as directed.•Greet guests and… Show more •By doing customer service I have improved the store’s 10% google ratings than before.•Preparation of food neatly, accurately and in a timely manner.•Demonstration of a complete understanding of menu items and explanation of it to guests accurately. exhibit a cheerful and helpful manner when dealing with guests.•I Check products in sandwich unit area and restocks items to ensure a sufficient supply throughout the shift.•Do cleaning work as directed.•Greet guests and prepare their orders, by using Point of Sale system/cash register to record their order, collect payment from guests and make change.•Understand and adhere to all quality standards, formulas and procedures.•Accounted for cash flow and inventory during the shift Show less

India

Prepared financial documents such as invoices, bills, and accounts payable and receivable Managed company ledgersProcessed business expensesCoordinated internal and external auditsVerified balances in account books and rectified discrepanciesVerified bank depositsManaged day-to-day transactions

Global Business Management, Human Resources Management And Services, Honours

Humber College is one of Canada's leading post-secondary institutions offers a variety of programs. The Global Business Management program.

Bachelor Of Commerce - Bcom, Accounting And Business/Management, Distinction

B.com provided me a broad foundation knowledge of contemporary business and its practices. It gave me comprehensive understanding.