Director, Consulting Services
Managed $5M+ revenue portfolio and 10 – 20 CGI consultants. Identified and vetted leads and generated proposals for additional client work, while performing full-time client roles:Test Solution Architect (International Telecom Provider): 2013 to 2017- Provided program leadership over all phases of testing on multi-phase/multi-year BSS re-architecture.- Led team of 5-10 CGI TSAs, identifying and implementing processes / best practicesProcess Architect (International Telecom Provider): 2009 - 2013- Ensured projects were effectively scoped / defined during project "ideation" and requirements- Successfully rolled out 5 new feature / service launchesTesting Program Lead (International Telecom Provider): 2007 - 2009- Managed team of 15 Test Managers in successful delivery of 10-20 projects per release- Ensured project predictability / consistency through development of best practices Process Engineer (International Telecom Provider): 2006 - 2007- Defined requirements and performed training for new functions/features across six releases- Improved consistency of customer experience through definition of standard processes
