Krystal Gordon Email & Phone Number

Krystal Gordon is a Regional Division Manager - Customer Experience at Datawatch Systems. She possess expertise in management, training, data entry, customer service, troubleshooting and 7 more skills.

Listed skills include Management, Training, Data Entry, Customer Service, and 8 others.

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  Regional Division Manager - Customer Experience

  Datawatch Systems

  Jul 2024 - Present

  Lead, train, and inspire a team of Customer Experience Account Managers. Fostering a culture of creativity, collaboration, accountability, and excellence. • Provide insight and direction to other localized departments including Field Operations and Programming. • Be the voice-of-the-customer and provide guidance to our customers while resolving challenges. Identify and steer upsell opportunities. • Serve as the gate keeper for accounts, taking personal ownership of customer outcomes. Partner cross-departmentally to align design and development delivery cycles with client priorities and long-term goals. • Monitor, and report on KPIs for the group.• Train staff to excel in their roles.• Track all customer engagement within my team, ensuring that we provide the best customer experience and aligning with business goals and objectives. • Suggest continuous improvement efforts and foster innovation to enhance customer experiences, stimulate business growth, and ensure adherence to processes and strategies. • Manage and maintain workflows and identify time-saving strategies. • Create a cohesive, collaborative, team environment across the group.• Act as a Project Manager, ensuring accountability and timely execution to all customer inquiries. • Additional duties as assigned