Krystal H. Email & Phone Number

Texas, United States

Texas, United States

Dallas-Fort Worth Metroplex

Dallas, Texas, United States

• Implement right processes and practices across the property by leading the team • Formulating consistent strategy to achieve property standards•Improving performance by procuring material and resources and securing compliance.•Preparing and managing budgets.•Attracting new tenants through advertising, property viewings, and encouraging referrals.•Interviewing tenants and running credit checks.•Setting rental rates, and enforcing lease agreements.Addressing tenant complaints and inspecting vacated units.•Contracting and supervising repairs and maintenance work.•Collecting rent, dealing with late payments, and handling operating expenses.•Maintaining records of income, expenses, signed leases, complaints, maintenance, etc.•Preparing reports on the financial performance of properties.•Terminating leases and initiating eviction proceedings.

Houston, Texas, United States

• Manage a team of 40-50 associates including a Full-time Keyholder, Selling Supervisor, and Men’s and Women’s Area Sales Managers in 10-12 mil. Volume. • Manage Profit and Loss (P&L) statements/revenue/EBITDA + EBITDAR budgets• Monitor budgets forecast revenue and expenses for each department monthly/quarterly/annually • Monitor supplies, payroll, cost of goods, and expenses for each department monthly/quarterly/annually• Manage display and presentation for women’s luxury and contemporary brands such as Bcbgmaxazria, Bcbggeneration, Balenciaga, Prada, Joes Jeans, Tory Burch, Michael Kors, Vince and more.• Support and delegate presentations for men’s luxury and contemporary brands such as Perry Ellis, Versace, Penguin, 7ForAllMankind, and more. • Responsible for planning and executing quarterly inventory• Prepare monthly staff schedules within Workforce Management• Prepare and deliver store team performance evaluations • Draw up weekly floor shifts by merchandising standards and company standards• Delegate bi-monthly floor sets for quarterly refresh and seasonal metrics• Prepare daily sales metrics for staff to promote a growth mindset and a positive environment • Analyze daily UPT and conversion rates to create sale strategy daily• Equip team for high-level corporate walkthroughs • Effectively coach and mentor employees on professional appearance, product knowledge company policy and procedures. • Maintain marketing standards throughout the store to promote consistent client clarity and trust.• Lead teams in providing superior customer service as well as an engaging and professional guest experience. • Drive KPI metrics daily by following up individual goals with each associate and area managers• Demonstrates strong leadership by engaging and supporting employees on the sales floor.• Provide high-end customer service and manage customer concerns

Houston, Texas, United States

• Manage a team of 35-40 associates including a Full-time Keyholder and Selling Supervisor in 8-10 mil. Volume. • Manage display and presentation for women’s luxury and contemporary brands such as Bcbgmaxazria, Bcbggeneration, Balenciaga, Prada, Joes Jeans, Tory Burch, Michael Kors, Vince and more.• Support and delegate presentations for men’s luxury and contemporary brands such as Perry Ellis, Versace, Penguin, 7ForAllMankind, and more. • Responsible for planning and executing quarterly inventory• Prepare monthly staff schedules within Workforce Management• Prepare and deliver store team performance evaluations • Produce monthly payroll metrics for staff and managers• Draw up weekly floor shifts by merchandising standards and company standards• Delegate bi-monthly floor sets for quarterly refresh and seasonal metrics• Prepare daily sales metrics for staff to promote a growth mindset and a positive environment • Analyze daily UPT and conversion rates to create sale strategy daily• Equip team for high-level corporate walkthroughs • Effectively coach and mentor employees on professional appearance, product knowledge company policy and procedures. • Maintain marketing standards throughout the store to promote consistent client clarity and trust.• Lead teams in providing superior customer service as well as an engaging and professional guest experience. • Drive KPI metrics daily by following up individual goals with each associate and area managers• Demonstrates strong leadership by engaging and supporting employees on the sales floor.

Cypress, Texas

• Comprehend and execute direct sales plans, drive daily conversion and KPI metrics • Prepared sales contracts and accepted payment through cash, check and credit card• Delegate display of merchandise through marketing directives• Maintained sales records for inventory control• Understand the variation of bestsellers and regular priced items to encourage sales on the floor• Indirectly manage a team of 25-30 associates for 9-10 mil. volume• Motivate sell-through by formatting price points throughout the sales floor • Liaison from executive office to the sales floor for bringing "new" concepts to life• Conducts high-level walkthroughs with Store Manager and Regional team• Complete weekly replenishment and recalibration reports• Execute monthly floor set by a directly leading team of 5-10 associates• Assemble window displays and dress mannequins through knowledge with or without company planogram• Support display materials and marketing guidelines• Maintain front line layering standards• Assist in New Store Openings

Houston, Texas Area

• Understand Merchandise presentation• Maintain clearance and B.A.S.I.C.S standards• Manage ADA standards to company standards• Arrange and execute window display• Follow fixture capacity standards• Understand selling zones• Maintain front line layering standards• Driving sales and managing the execution of merchandise placement through effective planning, prioritizing, communication, and follow up• Complete markdowns, returns to vendors and transfers• Understand the depth and levels of wall placement• Accountable for all planning, mapping, and execution of merchandise and fixture placement• Follow and maintain color scheme/story throughout the store• Execute weekly floor shifts through merchandise flow• Communicate standards and directives to Department Manager and team, for Topshop + Topman• Attend quarterly visual training for seasonal company directives

Houston, Texas Area

Beaumont, Texas

Beaumont, Texas

-Understand Merchandise presentation -Maintain clearance standards-Follow fixture capacity standards-Understand selling zones -Maintain front line layering standards -Driving sales and managing execution of merchandise placement through effective planning, prioritizing, communication, and follow up -Complete markdowns, returns to vendors and transfers-Lead staff of 15, directly manage team of 5-10 associates -Understand depth and levels of wall placement -Accountable for all planning, mapping, and execution of merchandise and fixture placement-Follow and maintain color scheme/story throughout store-Liaison from executive office to sales floor for brining "new" concepts to life-Conducts high level walkthroughs with Store Manager, MTM, and store visual director

Beaumont/Port Arthur, Texas Area

• Greeted customers and determined their needs and wants• Discussed type, quality and number of merchandise required for purchase• Recommended merchandise based on individual requirements• Advised customers on utilization and care of merchandise• Provided advice to clients regarding particular products or services• Explained the use and advantage of merchandise to customers• Answered customers’ queries and concerns• Showed the live working of merchandise• Quoted prices and discounts as well as credit terms, trade-in allowances, warranties and delivery dates• Prepared sales contracts and accepted payment through cash, cheque and credit card• Assisted in display of merchandise• Maintained sales records for inventory control

Beaumont/Port Arthur, Texas Area

*Dressing Mannequins and following company standards*Drove sales through customer engagement*Stocked and collected inventory weekly *Greeted customers and assisted them with merchandise based on their requests*Updated in-store visual forums with seasonal department floor plans.*Recommended clothing styles and outfits according to customer's needs and preferences

Master Of Business Administration - Mba, Global Fashion Merchandising Management

Bachelor'S Degree, Fashion Merchandising & Retail Management

Certification, Business, Management, Marketing, And Related Support Services