• Developed and executed employee engagement initiatives fostering inclusivity in the workplace, aimed to enhance job satisfaction and boost company morale.• Actively engage with internal and external stakeholders to develop and effectively design, implement, communicate, manage, and enhance HR programs and initiatives.• Serves as a knowledgeable resource to university leaders, managers, and employees in communicating, interpreting, and applying HR programs, policies, and practices.• Lead the administration of the talent acquisition process (sourcing, recruiting, screening, hiring, etc.) and work with SAIS HR leadership to develop position descriptions and appropriately classify them.• Promote and reinforce the organization’s desired culture, core values, and behavioral expectations through communication and coaching

Primarily serve as liaison between the Executive Office of the Mayor’s agencies and the D.C. Department of Human Resources as the initial HR point of contact for the agency. Provide a full range of human resources work associated in different areas within the human resources administration, including but not limited to, employee relations; time and payroll management; paid leave and unpaid leave; developing training and policy; Americans with Disabilities Act (ADA) and Family and Medical Leave Act (FMLA).• Ensure timeliness, accuracy, quality control, and processing of employment actions into Peoplesoft HRIS systems; Actions include, but are not limited to: department transfers, new hires, separations, personal data changes, and all pay-related actions. • Coordinates, prepares, and facilitates New Hire Orientation for employees. Ensures new hire paperwork is complete, processed, and submitted to the Records Room for filing• Manage data entry into human resources databases to manage employee information and accountability. • Coordinates the off-boarding process for employees by conducting exit interviews, explaining continuation of benefits, processing personnel actions and any other related activities• Assists with the development and management of employee leave benefits, including PFL, FMLA, ADA, benefits, advance leave, or advance leave• Draft documents, including offer letters, disciplinary and adviser action documents, and other communications to employees constituents, peers, and other District agencies• Carries out special projects by clarifying project objectives; conducts research; develops and organizes information and processes related PAR actions.• Updates job knowledge by participating in educational opportunities; reads professional publications; maintains personal networks; participates in professional organizations.

• Manage full-cycle recruiting process and employee lifecycle using HRIS systems from onboarding, new hire orientation, through offboarding, including exit interviews• Employ various feedback mechanisms and analyses to continuously improve the recruitment process• Create and support activities that drive employee engagement, talent development, and build anti-racism into the foundation of Lanterns, Diversity, Equity, and Inclusion (DEI) initiatives• Maintain employee files, documentation, and communications to ensure they are current and complete

• Process employee actions and updates in HRIS systems while assisting staffing activities including recruitment, interviews, offer process, and facilitation of new hire orientation with onboarding activities.• Build diversity, equity & inclusion strategy while creating and updating DEI resources and policies• Create inclusive programming while working with contracted DEI consultants to promote companywide Diversity, Equity, and Inclusion visibility, and employee engagement• Provide ongoing support for departmental reporting needs, including content preparation, data analysis and recommendations with the application of company policies in compliance with state and federal requirements

• Facilitate fulfillment of donor membership benefits, including thank-you-gifts and pledge acknowledgments • Maintain data quality while ensuring donations and donor data are recorded and processed in Salesforce CRM systems• Coordinate station pledge drives by creating campaign schedules to track pledge program success and gift exports

• Communicate duties, responsibilities, benefits, compensation, and working conditions to all potential candidates • Maintain store KPIs by coaching, counseling, and monitoring while appraising job results• Execute store strategies to deliver business results and store sales goals while prioritizing the guest experience• Administer semi-annual performance reviews and disciplinary conversations• Calculate final store sales & revenues daily while auditing and tracking all money and change orders from safe • Upheld state and federal regulations regarding wages, work hours, and equal employment opportunities

• Update internal marketing and sales material to promote PTC’s Field Services organization• Create internal communication SharePoint website and publish bi-weekly articles• Establish communication initiative to boost employee engagement across the Americas Field Services team• Facilitate and organize Black Employee Resource Group events and meetings while obtaining growth feedback • Compile organizational information such as customer wins and services Go Lives

• Generate programs for inner city youth to help them with education and career choices• Create advertising and marketing campaigns for Freedom House’s Legacy Campaign• Coordinated onsite visit to PTC with Black Employee Resource during internship

•Using online e-mail marketing templates to assist customers in creating customizable email templates•Provide online demonstrations and educate customers on product features as well as online help resources•Assist customers as first point of contact for any customer inquiries via telephone or chat room

• Supported in IT Department providing computer and technology support• Maintained, Scanned and Filed documents• Answered phones to provide customer service at IT & Mailing Help Desk• Represented other departments to help coordinate events i.e Human Resources, Marketing