Krystal Wright Email & Phone Number

Roswell, Ga, Us

Identify and provide cross-functional project management services and creating innovative solutions to improve internal and external customer experience. Functions as a direct report to the Chief Administrative Officer.- Collaborate with project stakeholders to understand project objectives.- Collaborate with other internal departments for project planning and implementation.- Employ projects to improve support services.- Employ projects to maximize the business use of current production system.- Analyze and restructure existing workflows and processes.- Create Standard Operating Procedures and video tutorials.- Create and maintain the company's internal employee collaboration/communication tools.- Develop and maintain project SOWs to.- Communicate project milestones to achieve on time delivery.- Communicate project modifications and possible solutions to address scope creep.- Participate and coordinate in the company's innovation-focused projects.- Provided learning sessions and change release communication to underwriting team.- Perform post-project evaluations with project stakeholders.For project task management and documentation, proficient in Microsoft Applications (i.e. Word, PowerPoint, Excel, OneNote, Teams). Proficient in collaboration platforms (i.e. SharePoint, Outlook, Zoom and Webex). .

Promoted to improve the day-to-day operational function of four operating business units. Responsible for identifying cross-functional operational opportunities and creating innovative solutions to improve internal and external customer experience. Functioned as a direct report to the Chief Administrative Officer.- Collaborated with project stakeholders to understand project objectives.- Collaborated with our IT, Compliance and MarCom for project planning and implementation.- Employed projects to improve support service and external client communication.- Employed projects to maximize the business use of current production system.- Analyzed and restructured existing workflows and processes.- Created and maintained Standard Operating Procedures and templates.- Created and maintained the company's internal employee portal.- Developed project summaries to confirm understanding of business objectives.- Communicated project milestones to achieve on time delivery.- Communicated project modifications and possible solutions to address scope creep.- Participated and coordinated in the company's innovation-focused projects.- Provided learning sessions and change release communication to underwriting team.- Performed post-project evaluations with project stakeholders.

United States

Continued partnership with the construction business unit while promoted to focus on improving the day-to-day operational function of the business unit. Responsible for providing administrative support to underwriters, functioning as team lead for support personnel, creating monthly operational reports, identifying unit specific operational opportunities and creating innovative solutions to improve internal and external customer experience. Functioned as a direct report to the Chief Administrative Officer.- Collaborated with the executive team to understand business objectives.- Collaborated with our IT, Compliance and MarCom for project planning and implementation.- Employed projects to improve support service and response timeframes.- Employed projects to maximize the business use of current production system.- Analyzed and restructured existing workflows and processes.- Created and maintained Standard Operating Procedures and templates.- Developed project summaries to confirm understanding of business objectives.- Communicated project milestones to achieve on time delivery.- Provided learning sessions and change release communication to underwriting team.- Performed post-project evaluations with business lead and immediate supervisor.

Greater Atlanta Area

Performed administrative tasks for a team of 6 underwriters. Tasks included, but were not limited to:- Creating new business files for each submission. - Communicating discrepancies and inconsistencies with quotes and binding documentation. - Issuing binders, polices and endorsements. - Issuing requests for subjectivities. - Clearing new business and renewals. - Maintaining and creating submission files and corresponding logs. - Issuing system guides and standard operating procedures. - Issuing daily reports. - Providing excellent customer service. - Creating and issuing internal memos and correspondences.

Project Management

Project Management Certificate Course

Bachelor Of Arts (Ba), Communication And Media Studies

Activities and Societies: Minor in Hospitality