With a solid foundation of over 2+ years of dedicated project management experience and 10+ of professional experience, I have successfully led cross-functional teams in delivering complex projects on time and within budget. My proven expertise in strategic planning, resource allocation, and risk management underscores my commitment to ensuring project success. Adept at fostering collaboration among diverse stakeholders, my strong communication skills contribute to streamlined operations. Beyond technical proficiency, my deep understanding of trends and a track record of implementing innovative solutions uniquely position me to drive excellence in project management or customer success, bringing both leadership and technical acumen to the forefront.Key competencies and skills:🌸 Data Analytics 🌸 Kanban🌸 Risk Mitigation 🌸 Employee Training 🌸 Process Improvement🌸 Partnership Management🌸 Detail-oriented🌸 Self-motivated🌸 Excellent presentation, written, and oral communication skills🌸 Excellent at planning, organizing, and managing time🌸 Amazing ability to connect with various levels within the organization🌸 Curiosity mindset🌸 Training and mentoring🌸 Relationship management🌸 Cultivated strong relationships with clients, fostering long-term partnerships for mutual success🌸 Critical-thinking & analytical decision making🌸 Passionate about providing a world-class customer experience🌸 Strong problem solving🌸 Accuracy initiative🌸 Interpersonal skills🌸 Innate ability to connect and build rapport🌸 Self-motivated team player and proactive with the ability to work independently and in a team environment🌸 Experience working with CRM software, customer support platforms, and sales enablement tools🌸 Proven ability to learn new technology quickly🌸 Adapts to changing business needs🌸 Excellent ability to work in a fast-paced & goal-oriented high growth environment🌸 Highly organized🌸 Accountability and personal organization🌸 Excellent negotiation and contract management skills🌸 Understanding of the SaaS products and business model, including subscription-based revenue models and customer lifecycle 🌸 Ability to prioritize and manage multiple deadlines and projects simultaneouslyTechnical Skills/Experience:🌸Microsoft Office suite🌸Microsoft Project🌸ZoomInfo🌸Chili Piper 🌸HighSpot🌸Okta🌸Gong🌸Outreach🌸ALIS🌸PowerBI🌸Tableau🌸Zoom🌸Xant🌸Playbooks🌸Jira🌸Confluence 🌸Slack🌸Workday🌸Monday🌸Asana🌸SalesForce🌸Agile🌸Six Sigma🌸LinkedIn Sales Navigator
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Head Of Operations419Th SouthAtlanta, Ga, Us -
Customer Care Project ManagerMagnit Mar 2023 - Jun 2023Atlanta Metropolitan AreaContractor @ Workday.• Leveraged various system applications, including Salesforce and Confluence, to efficiently address, nurture, and resolve 400-500 ticketed customer requests per week, demonstrating adept project management in customer support. • Streamlined project communication by translating end-user complaints to IT, minimizing resolution time and preventing further disruptions in service for clients. • Successfully managed and executed a project to correct the account categorization for 3,577 customer accounts, enhancing workflow efficiency for all touchpoints within the account and organization. • Achieved a 15% increase in customer satisfaction scores within three months by delivering timely and accurate customer service, showcasing effective project management in client relations. 🌸 IMPACTFUL ACHIEVEMENTS: • Managed and completed a project to clean up the correct account categorization for 3,577 customer accounts. Creating an easier, concise, and more efficient workflow for all touch points of the account and organization.• Increased customer satisfaction scores by 15% in 3 months by providing timely and accurate customer service. -
Underwriting Project ManagerTransportation Insurance Experts (Tie) Feb 2023 - Apr 2023Atlanta Metropolitan Area -
Customer Success | Project ManagerTransportation Insurance Experts (Tie) Apr 2022 - Feb 2023Atlanta Metropolitan Area• Applied expertise in underwriting analysis, file preparation, report assessment, and compliance rules, ensuring project success in risk assessment and regulatory compliance. • Recognized and leveraged cross-selling, customer retention, and up-selling opportunities, contributing to a 20% increase in customer retention within three months, thereby enhancing revenue and project outcomes. • Developed instructional resources and implemented process improvements for new and existing staff members, contributing to streamlined project workflows and efficient team performance.🌸 IMPACTFUL ACHIEVEMENTS:• Praised for analyzing and renewing 950 commercial insurance policies within 1 year.• Aided in process improvement by brainstorming and implementing strategies to reduce risk of adverse effects in the market.
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Senior Sales Consultant | Project ManagementCarmax Aug 2017 - Apr 2022Lithia Springs, Georgia, United States• Leveraged project management skills by utilizing Salesforce to analyze and effectively communicate sales data to executives, facilitating informed decision-making and strategic planning. • Demonstrated adept project management throughout the sales process by delivering exceptional customer service, providing expert guidance, and ensuring seamless support for clients. • Applied project management principles to enhance customer issue resolution, fostering robust relationships and promoting cross-team collaboration, ultimately achieving success in project management by addressing and resolving challenges efficiently. • Utilized Salesforce to analyze and communicate sales data to executives, enabling informed decision-making.🌸 IMPACTFUL ACHIEVEMENTS:• Recognized by Carmax for the President's Club Platinum award for 2021. Maintained and held the President's Club status from Silver to Platinum with 519 cars, 355 extended service plans, and 256 GAP coverage policies sold in 3 years.• Applauded for training and establishing measurable goals for 3 new sales consultants within 2 months. -
Senior Fraud AnalystSuntrust Sep 2015 - Sep 2016Atlanta Metropolitan Area• Conducted research and loss mitigation efforts across multiple intake channels to decide Financial Crimes related cases and alerts.• Researched and analyzed account activity to assess the level of risk and made decisions in accordance with applicable corporate and departmental policies and procedures.• Analyzed and decided on multiple Financial Crimes related cases or alert types.• Utilized banking systems to investigate and research all transactional information to ensure that Financial Crimes requirements were met.• Conducted client research.• Used critical thinking skills to make well-supported decisions relative to the alert type.• Utilized internal and external applications to assist in the investigation and research of all applicable alerts.• Efficiently and effectively resolved cases or alerts with awareness of all timelines as directed by relative to the Financial Crimes function.• Supported effective communication with internal and external partners or clients.• Participated in BSA/AML/OFAC and/or Fraud related training, including webinars, periodicals, and self-study, to stay abreast of any related changing laws and regulations. -
Senior Preferred Collector/Fraud Detector IiBank Of America May 2012 - Sep 2015Newark, Delaware, United States• Specialized in delivering tailored solutions to meet customer credit assistance needs with a focus on excellence.• Thrived in a dynamic operational environment, expertly managing outbound and inbound calls across all stages of delinquency, including Pre-Charge Off and Recovery.• Executed targeted outreach strategies to engage affluent delinquent or high-risk customers, skillfully securing payments while uncovering the root causes of delinquency in active or inactive loan, deposit, and/or credit card accounts.• Spearheaded negotiations for repayment plans on outstanding debts, ensuring mutually beneficial agreements for both the client and lender.• Demonstrated finesse in working with customers, fostering positive and professional interactions to establish comprehensive balance repayment plans or settlements.• Proactively provided consumer credit assistance, showcasing proficiency in handling extension requests and executing various recovery activities with a client-centric approach.
Frequently Asked Questions about Krystal W.
What company does Krystal W. work for?
Krystal W. works for 419th South
What is Krystal W.'s role at the current company?
Krystal W.'s current role is Head of Operations.
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Krystal W.
Murrieta, Ca2gpstrackit.net, gpstrackit.com1 (866) 3XXXXXXX
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Krystal W.
Dallas-Fort Worth Metroplex -
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