Krystal W. Email & Phone Number

Atlanta, GA, US

Atlanta Metropolitan Area

• Contractor @ Workday.
• Leveraged various system applications, including Salesforce and Confluence, to efficiently address, nurture, and resolve 400-500 ticketed customer requests per week, demonstrating adept project management in customer.
• Streamlined project communication by translating end-user complaints to IT, minimizing resolution time and preventing further disruptions in service for clients.
• Successfully managed and executed a project to correct the account categorization for 3,577 customer accounts, enhancing workflow efficiency for all touchpoints within the account and organization.
• Achieved a 15% increase in customer satisfaction scores within three months by delivering timely and accurate customer service, showcasing effective project management in client relations. 🌸 IMPACTFUL ACHIEVEMENTS:
• Managed and completed a project to clean up the correct account categorization for 3,577 customer accounts. Creating an easier, concise, and more efficient workflow for all touch points of the account and organization.

Atlanta Metropolitan Area

Atlanta Metropolitan Area

• Applied expertise in underwriting analysis, file preparation, report assessment, and compliance rules, ensuring project success in risk assessment and regulatory compliance.
• Recognized and leveraged cross-selling, customer retention, and up-selling opportunities, contributing to a 20% increase in customer retention within three months, thereby enhancing revenue and project outcomes.
• Developed instructional resources and implemented process improvements for new and existing staff members, contributing to streamlined project workflows and efficient team performance.🌸 IMPACTFUL ACHIEVEMENTS:
• Praised for analyzing and renewing 950 commercial insurance policies within 1 year.
• Aided in process improvement by brainstorming and implementing strategies to reduce risk of adverse effects in the market.

Lithia Springs, Georgia, United States

• Leveraged project management skills by utilizing Salesforce to analyze and effectively communicate sales data to executives, facilitating informed decision-making and strategic planning.
• Demonstrated adept project management throughout the sales process by delivering exceptional customer service, providing expert guidance, and ensuring seamless support for clients.
• Applied project management principles to enhance customer issue resolution, fostering robust relationships and promoting cross-team collaboration, ultimately achieving success in project management by addressing and.
• Utilized Salesforce to analyze and communicate sales data to executives, enabling informed decision-making.🌸 IMPACTFUL ACHIEVEMENTS:
• Recognized by Carmax for the President's Club Platinum award for 2021. Maintained and held the President's Club status from Silver to Platinum with 519 cars, 355 extended service plans, and 256 GAP coverage policies.
• Applauded for training and establishing measurable goals for 3 new sales consultants within 2 months.

Atlanta Metropolitan Area

• Conducted research and loss mitigation efforts across multiple intake channels to decide Financial Crimes related cases and alerts.
• Researched and analyzed account activity to assess the level of risk and made decisions in accordance with applicable corporate and departmental policies and procedures.
• Analyzed and decided on multiple Financial Crimes related cases or alert types.
• Utilized banking systems to investigate and research all transactional information to ensure that Financial Crimes requirements were met.
• Conducted client research.
• Used critical thinking skills to make well-supported decisions relative to the alert type.

Newark, Delaware, United States

• Specialized in delivering tailored solutions to meet customer credit assistance needs with a focus on excellence.
• Thrived in a dynamic operational environment, expertly managing outbound and inbound calls across all stages of delinquency, including Pre-Charge Off and Recovery.
• Executed targeted outreach strategies to engage affluent delinquent or high-risk customers, skillfully securing payments while uncovering the root causes of delinquency in active or inactive loan, deposit, and/or.
• Spearheaded negotiations for repayment plans on outstanding debts, ensuring mutually beneficial agreements for both the client and lender.
• Demonstrated finesse in working with customers, fostering positive and professional interactions to establish comprehensive balance repayment plans or settlements.
• Proactively provided consumer credit assistance, showcasing proficiency in handling extension requests and executing various recovery activities with a client-centric approach.