Krystal Ostrom Email & Phone Number

Colorado Springs, Colorado Area

Maintained and created both desktop and web tools for a traffic management software system.• Converted a desktop traffic management system to a web application.• Created a website to display traffic signal performance statistics.• Maintained a traffic management desktop application.• Wrote unit, integration and end to end tests.• Integrated with numerous 3rd party APIs.• Lead teams and participated in project management using Agile methodologies.• Designed and implemented a support ticket HTML 5 offline application.• Managed data using SQL Server including creating tables, stored procedures and functions. Performed database updates using scripts and packages.• Maintained reports using SQL Server Reporting Services.• Learned numerous software languages in a short period of time.

Colorado Springs, Colorado Area

Contracted to various customers for web development services.• Designed, implemented and maintained numerous websites.• Collected requirements, managed projects, and communicated effectively with customers.• Created, storyboarded and implemented UI designs using HTML, CSS, and JavaScript.• Worked with various web CMS systems.• Organized and created site content focusing on improving search engine optimization.• Created numerous nonprofit tools including: volunteer management, homeless statistics tracking and online donations.• Produced an e-learning lesson template in Canvas that other designers used as a guide for future courses. Deliverables included quizzes, evaluations and certificates. Provided documentation on the setup process.• Created an e-learning lesson template using the Drupal CMS. Customized Drupal’s user, quiz and certificate modules using PHP, JavaScript and CSS.• Provided training to customers on maintaining their website content.

• Created Google GA4 conversions and custom dimensions.• Created Google campaign urls to track marketing campaigns.• Created dashboards using Looker Studio to display both GA4 and LMS data.• Utilized Google Tag Assistant to debug tag integration with an LMS.• Researched technologies and compared them to customer needs to recommend the best solutions.• Provided documentation on implementation details and gotchas.

Created and maintained numerous customer websites. Sites ranged in features from brochure ware to e-commerce and database driven solutions. • Instrumental in designing a template based architecture that used configuration files to rapidly generate new websites.• Produced numerous website offerings including: profile management, mass emails, content management, e-commerce, event registration, paid advertisements and social content.• Integrated with numerous 3rd party APIs including: VeriSign, Authorize.net, PayJunction, USPS, FedEx, UPS, Facebook and Google.• Architected sites focusing on search engine optimization.• Worked closely with graphic artists to implement various layouts using CSS.

Contracted to Raytheon to design e-Learning modules for the U.S. Army.• Chosen as the best e-learning lesson among all defense contractors and used in a presentation to a United States Army general.• Designed a dynamic lesson template that externalized data and utilized configurations to allow developers to create lessons in a matter of hours instead of days.• Created training content, animations, avatars, videos, software simulations and quizzes using Flash, ActionScript, Photoshop and Captivate.• Met with subject matter experts and reviewed numerous documents to gather the information needed for the training materials.• Conformed to strict style guides and SCORM compliance.• Designed storyboards and built user interfaces according to resulting UI requirements.

Produced new hire training curriculum for telephony software and various process/procedure documentation.• Studied the proprietary software and conducted research with subject matter experts to learn company processes. Produced written documentation on these processes.• Produced written curriculum for instructor led training on a telephony software system.• Generated an e-learning template including content and quizzes using Witness Systems software to be used as a guide for other instructors.• Integrated learning modules into an LMS to track student progress. Evaluated quiz scores to assess training effectiveness.• Created instructor guides for various classes. • Designed games and quick reference guides for reinforcing terms, processes and concepts.

Initially hired as a webmaster and quickly progressed to senior level engineer and project manager.• Maintained company Internet and investor Extranet.• Created a web-based sales tool that provided connected and disconnected access to company documents. • Administered projects for Fortune 500 companies acting as a liaison between engineers and customers. • Participated on a product development team that reviewed product enhancement requests and bug reports to determine next release requirements.

Provided hands-on training to IT professionals on a wide variety of products including web development, MCSD and Microsoft Office courses.• Ranked the number one trainer in the nation based on student evaluations while at ExecuTrain.• Obtained MCSD, MCP + SiteBuilder, MCT and various product certifications.• Assisted management in selecting vendor course programs and curriculum.• Designed and coordinated new course programs by deciding which classes to include, the order in which to take them and wrote the curriculum.Certifications:Microsoft Certified Solution Developer • Microsoft Certified Professional + Site Builder • Microsoft Certified Trainer

Bs, Computer Information Systems

Activities and Societies: President of the Computer Management Association

Associates, General Education