Krystal Ostrom Email & Phone Number

Colorado Springs, Colorado Area

• Maintained and created both desktop and web tools for a traffic management software system.
• Converted a desktop traffic management system to a web application.
• Created a website to display traffic signal performance statistics.
• Maintained a traffic management desktop application.
• Wrote unit, integration and end to end tests.
• Integrated with numerous 3rd party APIs.

Colorado Springs, Colorado Area

• Contracted to various customers for web development services.
• Designed, implemented and maintained numerous websites.
• Collected requirements, managed projects, and communicated effectively with customers.
• Created, storyboarded and implemented UI designs using HTML, CSS, and JavaScript.
• Worked with various web CMS systems.
• Organized and created site content focusing on improving search engine optimization.

• Created Google GA4 conversions and custom dimensions.
• Created Google campaign urls to track marketing campaigns.
• Created dashboards using Looker Studio to display both GA4 and LMS data.
• Utilized Google Tag Assistant to debug tag integration with an LMS.
• Researched technologies and compared them to customer needs to recommend the best solutions.
• Provided documentation on implementation details and gotchas.

• Created and maintained numerous customer websites. Sites ranged in features from brochure ware to e-commerce and database driven solutions.
• Instrumental in designing a template based architecture that used configuration files to rapidly generate new websites.
• Produced numerous website offerings including: profile management, mass emails, content management, e-commerce, event registration, paid advertisements and social content.
• Integrated with numerous 3rd party APIs including: VeriSign, Authorize.net, PayJunction, USPS, FedEx, UPS, Facebook and Google.
• Architected sites focusing on search engine optimization.
• Worked closely with graphic artists to implement various layouts using CSS.

• Contracted to Raytheon to design e-Learning modules for the U.S. Army.
• Chosen as the best e-learning lesson among all defense contractors and used in a presentation to a United States Army general.
• Designed a dynamic lesson template that externalized data and utilized configurations to allow developers to create lessons in a matter of hours instead of days.
• Created training content, animations, avatars, videos, software simulations and quizzes using Flash, ActionScript, Photoshop and Captivate.
• Met with subject matter experts and reviewed numerous documents to gather the information needed for the training materials.
• Conformed to strict style guides and SCORM compliance.

• Produced new hire training curriculum for telephony software and various process/procedure documentation.
• Studied the proprietary software and conducted research with subject matter experts to learn company processes. Produced written documentation on these processes.
• Produced written curriculum for instructor led training on a telephony software system.
• Generated an e-learning template including content and quizzes using Witness Systems software to be used as a guide for other instructors.
• Integrated learning modules into an LMS to track student progress. Evaluated quiz scores to assess training effectiveness.
• Created instructor guides for various classes.

• Initially hired as a webmaster and quickly progressed to senior level engineer and project manager.
• Maintained company Internet and investor Extranet.
• Created a web-based sales tool that provided connected and disconnected access to company documents.
• Administered projects for Fortune 500 companies acting as a liaison between engineers and customers.
• Participated on a product development team that reviewed product enhancement requests and bug reports to determine next release requirements.

• Provided hands-on training to IT professionals on a wide variety of products including web development, MCSD and Microsoft Office courses.
• Ranked the number one trainer in the nation based on student evaluations while at ExecuTrain.
• Obtained MCSD, MCP + SiteBuilder, MCT and various product certifications.
• Assisted management in selecting vendor course programs and curriculum.
• Designed and coordinated new course programs by deciding which classes to include, the order in which to take them and wrote the curriculum.Certifications:Microsoft Certified Solution Developer
• Microsoft Certified Professional + Site Builder

Bs, Computer Information Systems

Activities and Societies: President of the Computer Management Association

Associates, General Education