• Provides friendly, courteous service to create memorable moments for guests• Serves appetizers, delivers entrees, and refills beverages for banquet guests• Loads and unloads tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics• Follows alcohol awareness procedures for preventing excessive guest intoxication

* Regularly performed detailed room checks, totaling over 100 each month, across conference rooms with Cisco and Microsoft hardware. Verify the proper functioning of all devices and equipment, ensuring users can smoothly accomplish their tasks with maximum efficiency* Efficiently troubleshoot and resolved tickets using ticketing system ServiceNow within designated SLA timelines, addressing a variety of issues ranging from TVs failing to display correct signage to video conferencing interruptions in conference rooms. Implement effective solutions to ensure seamless AV functionality and user satisfaction* Provided comprehensive support for virtual Microsoft Teams and Zoom meetings, in-person, and hybrid events accommodating from a range of numbers of attendees. Supervise various event components including microphones, music, presentation sharing, camera positioning, screen orientation, and adherence to the run of show. Uphold high standards of customer satisfaction by promptly addressing all inquiries with a courteous and professional demeanor

• Maintained schedule for 3-5 doctors by accurately scheduling about 15-40 appointments a day and 5-20 surgeries weekly using eVet to maximize clinic revenue• Answered questions and helped solve problems by using the phones, emails, social media messages, and voicemails for about 20- 25 clients per hour• Filled and submitted about 30 medication requests per day for patients with varying medical issues in a timely manner while following veterinary medicine state laws