Krystal Wolfe, Msol Email & Phone Number

California, United States

Provide programmatic and technical guidance to Non-Profit Mental Health Agencies throughout California. • Guide agencies in successfully obtaining EPSDT Medi-Cal certifications for Specialty Mental Health Services and Short-Term Residential Therapeutic Program licensure.• Create and deliver specialized trainings for administrative staff, focused on Quality Assurance procedures according to federal, state and county regulations.• Develop, revise and maintain policies and procedures based on individual agency programs.• Technical guidance for Electronic Health Record implementation.

Raleigh, North Carolina, United States

Houston, Texas

Provided interim, contracted support as the Executive Director of Operations. Consulted on the firm’s overall back office processes, including proposal writing, RFP responses, contract negotiations, Lease executions and financial operations.

Oakland, California

Provided supervision and oversight for Northern California regional Quality Assurance Managers at mental health nonprofit focused on providing treatment services for children and families who have experienced high levels of trauma and are at risk for family disruption or institutional placement.• Provided change management oversight to the Quality Assurance Department’s workflow, employee hiring and retention, and overall process improvement as the agency’s service territory grew from three to 16 counties across California and Washington throughout tenure with the organization.• Conducted agency-wide HIPAA Compliance Reviews for programs, per Federal requirements. • Liaised with county personnel to ensure ongoing collaboration, field concerns, and rectify any issues.• Developed policies and procedures as appropriate for the Department, ensuring alignment with state, county and federal regulations on an ongoing basis. • Collaborated with Quality Assurance Director regarding participation in external audits and reviews, as well as internal audits of assigned programs for Medicaid, contractual, and agency compliance.• Developed trainings focused on educating teams regarding Federal HIPAA regulation compliance, as well as adherence to county contracts and EPSDT.• Partnered with accounting department leads to create effective billing systems and solve billing inaccuracies, which streamlined communication procedures with the Quality Assurance team. Provided technical guidance on how to rectify the programming rules to resolve the issue.

Oakland, Ca

Supervised and mentored Quality Assurance team of Health Information Specialists and Quality Assurance Managers throughout Bay Area region. • Interviewed and hired Health Information Specialists and Managers for the Quality Assurance team.• Developed and implemented training plans for new employees specific to their assigned program and county within the agency.• Ideated and implemented a Growth Action Plan tool for Managers to track Health Information Specialists’ department and individual professional goals. Plan is now used as the standard tool across the agency to support employee development. • Acted as a liaison for the agency with multiple counties, school districts and outside vendors.• Oversaw of client files, documentation, authorizations billing and audits for the agency, ensuring Joint Commission, county and state EPSDT regulations were enforced and followed.

Oakland, Ca

Oversaw Billing Information System entries and Medicaid Documentation monitoring for assigned for Alameda, Santa Clara and Marin counties. Supervised and mentored a team of up to 16 Health Information Specialists and managed out of county / SB785 authorizations. • Provided training to new Health Information Specialists and managed onboarding process.• Liaised between the Health Information Specialist and program staff to ensure that both the needs of the program and Central Quality Assurance were met in a timely manner.• Prepared for State EPSDT audits

Maintained clinical charts and monitor Medicaid documentation for assigned client caseload• Billed the county for services provided to the clients from the agency• Tracked required documents for each client according to internal and county enforced timelines, including sending out weekly Excel spreadsheets to monitor deadlines• Prepared client charts to County, State and Joint Commission standards for documentation audits.

Managed leasing and operations for high occupancy of 200-unit rental property. Ensured property met and exceeded guidelines set by Essex and California Fair Housing Laws. • Exceeded weekly leasing goals and standard closing ratios on a consistent basis.• Increased resident retention program by developing deep relations and consistent follow-up procedures with individual tenants. • Consistently achieved zero monthly delinquency across property.

Provided a high level of customer service to all customers and received extensive training in all facets of branch management including fleet maintenance, employee development and profitability. • Promoted to the “Best of the Best” program at the Oakland Airport within first three months.• Consistently sold above branch average for protection package sales.• Ranked first in regional sales matrix, generating the highest number of corporate account and car sales leads in a single month.

Master Of Science, Organizational Leadership (Msol)

B.A., Psychology