Krystal Taylor Email & Phone Number

Perceptyx has been redefining the employee insights industry, delivering enterprise-level employee listening and people analytics to more than 600 clients, including nearly a third of the Fortune 100. With an unrivaled technology platform and a tailor-made, flexible approach, the Perceptyx platform makes it easy for managers, HR executives and business leaders to discover insights deep within large and complex organizations, driving meaningful action to improve business outcomes.

Tapped to lead the organization’s highest priority, company-wide project, beta testing a new offering across 25 customers ($1M annual reoccurring revenue); resulted in an on time, high quality launch Created and led a successful cross-functional initiative to sunset and redefine a service offering, affecting 232 customers and $600k ARR. Created business justification and led executive stakeholder updates

Deputy leader for a department of 10 coaches and 4 HR consultants. Built an operations framework, scaling the service from $2.2M to $3.9M. Automated communications, documented workflows, and implemented entitlement tracking. Developed ARR reporting and streamlined churn/renewal forecasting Created and owned capacity planning and assignment process for 10 coaches and facilitators; guided hiring needs and built business justification for the team to meet capacity requirements

HR project manager for the acquisition of 6 facilities in the US and Canada and over 1,000 employees. Led change management initiatives, created internal communications, coordinated press releases, and created scripts and schedules for town halls. Created benefits summaries and employee FAQs, and ensured legal communications were delivered Conducted a needs assessment for an LMS, led the RFP process, negotiated with vendors, and got buy-in from leadership. Selected Skillsoft and led implementation including communications, user guides, and training. Partnered with other areas of the organization including continuous improvements, front-line leadership, and IT to expand content. Negotiated agreement to hold prices flat while adding 5X more content and increasing user count by 500 Implemented and led Hearthside Cares employee appreciation initiative. Managed an annual budget of $1M, supporting 15k employees. Created an aid fund that paid out 500 monetary awards recognizing either exemplary performance or hardship during COVID-19

Remote

Conducted needs assessment, designed and led RFP process, negotiated with vendors, reviewed contracts, and gained buy-in from internal stakeholders on talent, performance, and succession management software. Designed processes and implemented systems for talent, performance, and succession management programs. Wrote communications, built user guides, and conducted training for users and leaders. Increased internal promotion rates to 40% and improved the success of internal moves from 70% to 98%, saving $1.68M annually. Led executive-level conversations to gain approval on policy changes. Shared strategy and results with Board of Directors Managed compensation for 1,000+ salaried employees. Led the design of a compensation framework. Administered the annual merit and bonus processes. Standardized titles, FLSA status, and compensation across 5 acquisitions

Remote

Developed annual employee engagement survey; later, automated process through Kantar TNS, and then Emplify (bought by 15Five). Conducted needs assessment, designed and led RFP process, negotiated with vendors, reviewed contracts, and gained buy-in from internal stakeholders. Implemented systems and led change management initiatives, created user guides, and led training. Increased participation rates from 70% to 89%. Built action planning processes that increased engagement rates from 68% to 84% Established employee lifecycle surveys, including 30/90-day onboarding and exit surveys through SurveyMonkey. Led efforts to improve onboarding to reach 96% overall satisfaction Creator and editor of The Pulse, a monthly newsletter. Wrote recurring columns and ghost-wrote for executives. Managed third-party designer

Downers Grove, Il

Redesigned the recruiting process and re-implemented an Applicant Tracking System (ATS) through ADP RM, which reduced the use of external search firms from 32% of salaried openings to 13% saving $600k. Cut the cost per salaried hire by 57%, which decreased time to fill and increased the quality of candidates as measured through performance and retention Administered biweekly, multi-jurisdictional payroll for 500+ employees. Trained and indirectly managed 7 hourly payroll administrators Consolidated HRIS systems from ADP PCPW to ADP Payforce and standardized payroll processes for 3 acquisitions across 10 states, affecting 3,500 employees Led internal benefits processes, managed annual enrollment, managed 401k submissions and annual reporting for 3,500 employees Partnered with IT to conduct a needs assessment for time and attendance; led the transition from e-Time to Kronos for labor scheduling and hours rules. Implemented vacation and salaried non-exempt overtime tracking processes and system through Kronos Supported acquisition and divestiture process for payroll, benefits, and I-9s; managed factory closure and severance agreement creation and communication