Krystal Windley Email & Phone Number

Boston, Massachusetts, United States

Greater Boston

Manage various multi-year partnerships with community based organizations, service providers and national organizations. Support programming initiatives focused on middle and high school career awareness, experiential learning, and college & career pathways programs. Identify prospective national and community-based organizations and high-quality point solution partners aligned with ASA’s mission, delivering programming and services for middle school and high school students through landscape target lists and existing partner connectivity. Assist with new partnership acquisition by managing the pipeline and the prospect evaluation process. Manage the partnership engagement experience through the contract, onboarding, renewal or end-of-life processes and streamline as necessaryMaintain levels of internal and external communication through regular partner check-ins, and liaising with internal stakeholders through devising partner event strategies, developing reporting standards and reporting project status

Greater Boston

Served as the main point of contact for over 80 colleges, universities and strategic partners for Salt®, a comprehensive financial education program for students and alumni. Fostered strong client relationships to ensure adherence to contractual obligations and the effective delivery of product services. Managed the onboarding and implementation process for new clients, identifying potential barriers, employing best practices for client satisfaction and retention.Coordinated and hosted quarterly client webinars to feature new resources, discuss website analytics, reporting metrics and program outcomes. Oversaw the retention and renewal process for all assigned clients.Consulted with internal Product Team to develop, institute and communicate new tools, features and content. Worked closely with technical staff to troubleshoot issues and improve user experience.

Greater Boston

Maintained portfolio of over 50 schools in tandem with assigned school client managers.Provided direct assistance to financial aid offices and student loan lenders, responding to FFELP industry and student loan application inquiries.Verified accuracy of loan certification practices based on eligibility limit guidelines, notified colleges and universities of incomplete or rejected applications to ensure timely disbursements.Served as designated foreign school specialist, assisting parents, students and international universities with unique FFELP application process.Participated in account renewal visits, led by school client managers.

Greater Boston

Responded to inquiries from families related to FFELP origination, disbursement, and repayment. Acquired pertinent information for approximately one hundred loan applications per day resulting in over $1 million in timely loan disbursements.Served as borrower liaison in escalation calls to lenders and servicers, ensuring resolution of complex loan repayment requests.Assisted in training of new hire class.

Brooklyn, New York, United States