Krystie Ritchey Email & Phone Number

Redmond, Washington, Us

Direct and oversee 2 weekly in-person trivia shows with an engaging performance style, leading to increased player retention and audience growth of 400% in 6 monthsDistribute show materials to over 70 players per week, placing biweekly supply orders as neededAssemble, monitor, troubleshoot, and disassemble personal audio system at every show, ensuring high quality sound for up to 4 venues per week

• Left my last position due to moving from Southern California to Washington• Completed the Visual Designer Intensive Course in Skillcrush, gaining 13 new skills and competency in 7 new tech tools• Managed schedules, meal planning, events, and daily tasks for a household of 2 adults and 1 child, resulting in an efficient and healthy home and family

• Created and co-hosted a weekly podcast about MTV’s reality TV show, "The Real World"•Research background information related to the TV show and analyze episodes for salient topics•Craft podcast episode outlines and show notes•Manage podcast’s Instagram and Facebook accounts•Collaborate with co-host/co-producer remotely via Google Drive, Audacity and Zoom

• Designed and implemented curricula for 2 ESL courses, which contributed to improved student outcomes over 32 weeks.• Taught English to over 60 students using proven communicative language techniques, managing daily classroom tasks and reporting any concerns to the program director.• Collaborated with colleagues and leadership on 10 curriculum projects, resulting in an efficient and student-focused program.

Los Angeles, Ca, Us

• Taught a total of 14 ESL classes for 6 proficiency levels, using student-centered pedagogy for optimal comprehension.• Revised lessons and materials from 5 quarters of in-person classes and adapted them for live remote classes due to the pandemic, successfully achieving positive student outcomes for 8 quarters.

Irvine, California, Us

• Taught Level 6 (High Advanced) Listening/Speaking and Level 2 (High Beginner) reading/writing and grammar classes to adult English learners in an intensive English program • Attended weekly teaching staff meetings; developed supplemental materials to support student learning

Xiamen, Fujian, Cn

• Taught China-based English language learners (ages 4-12) in an online game-based learning platform• Earned performance bonuses based on staff and parent positive feedback

• Graded 8th grade English Language Arts ISTEP (Indiana Statewide Testing for Educational Progress) tests remotely in an efficient and prompt manner

Champaign, Il, Us

• Taught one section of ESL Academic Writing per semester, at the undergraduate level and the graduate level• Completed two curriculum development projects per semester • Attended four professional development seminars each semester; Actively participated in weekly instructor meetings

Bay Shore, Ny, Us

• Prepared complex management reports, ensuring full compliance with agency requirements and tight deadlines• Coordinated the receipt, tracking, and shipping of student files and individual trailing documents• Created, modified, and distributed daily, weekly and monthly reports; defined and wrote procedures• Trained and provided guidance to team regarding policies and procedures; monitored and measured team productivity

West Lafayette, In, Us

• Assisted with the creation of a corpus of second language writing texts (the Purdue Second Language Writing Corpus)• Participated in meetings with the research team (consisting of both faculty and PhD students) to discuss the design process as well as research questions that the corpus can be used to answer• Presented findings at poster sessions and symposia

• Researched and contacted Study Abroad offices at universities and colleges across the United States to initiate dialogs about constructing service-learning partnerships• Researched and visited art museums, galleries and restaurants, as well as bicycle tour companies, in the Miraflores and Barranco districts of Lima for the purpose of designing a bicycle tour to generate income for the organization• Prepared final report of projects completed during internship for program director

Fishers, Indiana, Us

• Consistently achieved monthly sales goals via telephone, live chat and mailings with cross-selling techniques, including 131% of annual consumer loan sales goal for 2010• Proven excellence in member service. Received scores of over 90% in member satisfaction surveys every month in 2011. Recipient of Top Quarterly Service Performance Award for second quarter of 2011• Assisted in the training of new Contact Center staff. Took initiative in creating training documentation for the Contact Center in 2011• Worked exclusively from home as a remote agent from September 2008-January 2012• Handled confidential member information with utmost discretion. Analyzed members’ financial situations to find best solutions

Detroit, Mi, Us

• Acquired over $2.5 million in home purchase and refinance loans through telephone sales• Oversaw each client’s loan process from application to closing• Determined client eligibility by analyzing income, property, liquid assets and credit profile

Cleveland, Tn, Us

• Recovered over $10,000 in past-due and collection accounts•.Created marketing partnerships with over 50 area businesses, resulting in expanded customer base• Responsible for analyzing loan approvals, data entry, cash drawer maintenance, customer database maintenance and weekly account audits

Master Of Arts (M.A.), Teaching English As A Second Language

Visual Designer Track

Bachelor Of Arts (Ba), Linguistics

Aa, Liberal Arts, English And Communications Concentration

Regents Diploma, General Studies