Krystle Smith Email and Phone Number

Gourmet Ads is a global food advertising platform, where I work with some of the world’s best food Websites. I also work on Healthy Ads which is a fully-owned subsidiary and features Health Websites. Quickly respond to publisher support requestsApprove and reject new publishersCreate and send Ad TagsManage Salesforce leads and Pardot recordsRecruit new publishers using Gong drip campaignsHold introductory and account review phone calls with publishersAnalyze publisher revenue and actively manage publisher yield. Provide publishers advice on ways to improve Viewability, increase traffic and maximize revenue. Collaborate with the Ad Operations and development teams to develop and promote new ad technology products

Demonstrate writing skills by creating unique content for publishing while applying proofreading and grammar skills Promote posts and interact on social media platforms including Facebook, Twitter, Pinterest, Google Plus, and Instagram Experience with Search Engine Optimization (SEO)Occasional freelance writing for companies such as Hershey’s, Kraft, and Covergirl Applied time management skills to exceed deadlines while attending school

Answer inbound phone calls in my home officeResearch and resolve customer’s order issuesSell flowers and other products ,while upselling add-onsMeet and exceed metrics such as average order size and average handle timeWorked with several computer programs simultaneously including Lawson, Citrix, and InContact.

Performed Customer deposits and withdrawals using computer programs Answered incoming phone calls: Researched customer accounts, and solved customer’s issues with tailor made solutions Demonstrated attention to detail while balancing a cash drawer containing approximately $3,000 Calmed down agitated customers while maintaining a positive and patient attitude Performed various administrative tasks such as filing and faxing

Greeted officer visitors with professionalism Created new work orders, and closed old work orders using computer programs Performed various administrative tasks including answering multiple phone lines and operating office equipment

Efficiently dealt with 200-300 incoming customer calls daily in a high volume call center, accurately answered customer’s questions about accounts, and recommended tailored solutions to inquiresEvaluated and analyzed customer accounts while researching concerns Demonstrated superior communication skills by being empathetic and deescalating upset customers Used Microsoft Word, Outlook, Excel, Access, and OnePOS customer service software simultaneously in a Windows environment