I am a passionate, people-focused bilingual professional with expertise in HR service delivery, project management, and customer service. With a strong background in HR, I excel in data management and the full employee life cycle, ensuring streamlined processes and continuous improvement to drive best practices. My strategic thinking and analytical skills enable me to prioritize and coordinate multiple tasks effectively, even in high-pressure environments with tight deadlines.During a transformative one-year volunteer opportunity with The Christian Foundation for Children & Aging in rural Mexico, I solidified my passion for the Spanish language while serving the local community and gaining fluency. This experience further enhanced my ability to connect with diverse individuals and cultures, strengthening my interpersonal and communication skills.In my previous role as a team leader, I successfully managed a team of 5 data management and payroll specialists, utilizing SuccessFactors and SAP. Ensuring an exceptional employee experience, my team responded to over 2,000 employee inquiries monthly through various channels such as ServiceNow case, chat, and telephone. I handled diverse employee lifecycle events, including employment changes, leaves, terminations, and payroll support.With solid project management skills, I excel in planning, organizing, and executing tasks, keeping projects on track and delivering results efficiently. Additionally, my commitment to compliance is evident in my expertise in managing and processing former employee personnel files according to retention rules.With my strong HR background, project management expertise, and bilingual proficiency, I am eager to contribute my skills and drive positive change in a dynamic and collaborative environment. Let's connect and explore how we can create impactful outcomes together.Areas of Expertise:-HR Service Delivery-ServiceNow Case Management-Workday-PeopleDoc -Employee Experience-Data Management-Communications-SuccessFactors-Onboarding/Offboarding-Process Improvement
Listed skills include Interviews, Recruiting, Training, Talent Acquisition, and 37 others.