- Thrilled to champion connectivity in communities, offering top-tier telecom solutions directly to doorsteps.- Leveraging innovative strategies to engage neighbors and tailor offerings to their unique needs.- Transforming sales interactions into meaningful connections, fostering trust and loyalty within neighborhoods.- Empowering individuals and families with the tools to thrive in the digital age, one doorstep at a time.

• Direct management responsibilities for team of Student Support Officers and Customer Support Team leads, team objectives, morale and culture• Empower the team to deliver great customer support experiences across multiple channels• Setting quarterly individual goals and providing ongoing performance feedback• Evaluate measurement criteria to identify trends and drive improvements in organizational performance, including: customer satisfaction, operating efficiency, and service… Show more • Direct management responsibilities for team of Student Support Officers and Customer Support Team leads, team objectives, morale and culture• Empower the team to deliver great customer support experiences across multiple channels• Setting quarterly individual goals and providing ongoing performance feedback• Evaluate measurement criteria to identify trends and drive improvements in organizational performance, including: customer satisfaction, operating efficiency, and service quality• Work cross-functionally and collaboratively on process improvements, managing critical issue communications, and delivering on business objectives• Engaging in support of key customers and escalation management• Establish relationships with all teams across the organization• A strong focus on building an inclusive and fun team culture Show less

• Manage the day-to-day activities of team members, ensuring quality work and meeting target objectives• Motivate and mentor team members to reach their full potential, as they support international students through the entire admission lifecycle from program selection to arrival on campus • Recruit and train new team members to guide prospective students on schools and programs in ApplyBoard’s key markets • Monitor inbound lead flow and application submission processes to ensure… Show more • Manage the day-to-day activities of team members, ensuring quality work and meeting target objectives• Motivate and mentor team members to reach their full potential, as they support international students through the entire admission lifecycle from program selection to arrival on campus • Recruit and train new team members to guide prospective students on schools and programs in ApplyBoard’s key markets • Monitor inbound lead flow and application submission processes to ensure timely and efficient follow-up• Coordinate with various teams across the company to ensure a positive customer experience and timely application decision • Implement marketing and recruitment strategies through research and market analysis to maximize international student outreach• Prepare progress and status reports for senior leadership Show less

At ApplyBoard, we believe that education is a right, not a privilege. We empower people around the world to access the best education available. Through our platform and team of experts, we streamline the application process, from submission to enrolment, assisting thousands of students to pursue their dreams of studying abroad.• Following up on leads promptly to increase international student engagement at ApplyBoard • Being responsible for meeting program applications• Guiding… Show more At ApplyBoard, we believe that education is a right, not a privilege. We empower people around the world to access the best education available. Through our platform and team of experts, we streamline the application process, from submission to enrolment, assisting thousands of students to pursue their dreams of studying abroad.• Following up on leads promptly to increase international student engagement at ApplyBoard • Being responsible for meeting program applications• Guiding prospective students on schools and programs in ApplyBoard’s key markets • Supporting international students through the entire admission lifecycle from program selection to arrival on campus • Coordinating with various teams across the company to ensure positive customer experience and timely application decision • Updating and maintaining our customer database with all pipeline activity• Implementing marketing and recruitment strategies through research and market analysis to maximize international student outreach Show less

• Created, developed, adapted and improved programs, activities, and services of the CCSAI and established long- term and short- term goals for the association• Ensured all CCSAI programs are operated in accordance with the association by-laws, policies, protocols and procedures, and supported and directed the overall objectives • Acted as the official representative of the CCSAI and the student body at large at all CCSAI College events, provincial and national conferences, external… Show more • Created, developed, adapted and improved programs, activities, and services of the CCSAI and established long- term and short- term goals for the association• Ensured all CCSAI programs are operated in accordance with the association by-laws, policies, protocols and procedures, and supported and directed the overall objectives • Acted as the official representative of the CCSAI and the student body at large at all CCSAI College events, provincial and national conferences, external functions, College committees, task forces, and working groups• Developed a 3-year strategic framework to ensure continuity in the activities of the CCSAI by identifying key priorities, • Motivated a team of 15 board members to achieve common goals and priorities • Consulted with all College areas to enhance their initiatives for students in accordance with the College's strategic initiatives• Understand and employed dispute resolution principles and practices while handling student complaints• Met with students one-on-one to address their concern, issues, and to discuss solutions with stakeholders • Ratified student’s clubs, making referrals to various departments on campuses Show less

• Ensured constant and consistent interaction with the student population, College departments and brought feedback to the Board• Guided students with various issues, including grade appeal application process, food security, etc.• Delivered presentations to students in classrooms throughout the year to promote services and activities, reaching all first-semester students • Supervised students, volunteers, recruited and trained volunteers for events and service fairs • Built a… Show more • Ensured constant and consistent interaction with the student population, College departments and brought feedback to the Board• Guided students with various issues, including grade appeal application process, food security, etc.• Delivered presentations to students in classrooms throughout the year to promote services and activities, reaching all first-semester students • Supervised students, volunteers, recruited and trained volunteers for events and service fairs • Built a relationship with various college academic schools and services departments by meeting with deans, chairs, success advisors, dean of students, and staff from student engagement and development, career services, residence life, academic excellence department Show less

• Provided professional frontline assistance to visitors, students, and staff at enrolment triage desk, demonstrating a thorough knowledge of college procedures and policies• Conducted campus tours for prospective students at all Centennial campuses• Represented the college in various events, such as the Ontario College Information Fair (OCIF)• Assisted with assembling and mailing out of system generated letters, such as offers of admission, transcripts, etc.

• Provided frontline general inquiry reception & customer service duties, greeting visitors and responding promptly to their inquiries• Completed daily staff attendance records and other departmental records as required • Assisted the Recreation Manager in promoting and executing a variety of college events• Provided administrative support to the recreation administrative officer, as needed (e.g. scheduling, calendaring, booking meetings rooms, preparing materials, ordering… Show more • Provided frontline general inquiry reception & customer service duties, greeting visitors and responding promptly to their inquiries• Completed daily staff attendance records and other departmental records as required • Assisted the Recreation Manager in promoting and executing a variety of college events• Provided administrative support to the recreation administrative officer, as needed (e.g. scheduling, calendaring, booking meetings rooms, preparing materials, ordering supplies, etc.) Show less

The Great Canadian Sales Competition is a 3-round competition that is designed to educate students on the possibilities with sales as both an exciting career and an invaluable skillset; students submit video sales pitch on a business idea/ product.• As Team Lead, promoted the competition on various campuses and coached students interested in participating• The Centennial College team brought in 614 submissions ultimately achieving 1,754% to target, placing 1st overall out of 80+ teams… Show more The Great Canadian Sales Competition is a 3-round competition that is designed to educate students on the possibilities with sales as both an exciting career and an invaluable skillset; students submit video sales pitch on a business idea/ product.• As Team Lead, promoted the competition on various campuses and coached students interested in participating• The Centennial College team brought in 614 submissions ultimately achieving 1,754% to target, placing 1st overall out of 80+ teams in Canada for the highest number of submissions Show less

Leave The Pack Behind (LTPB) is a provincial tobacco control program that exists on every post-secondary campus in Ontario, funded by the Government of Ontario• Managed & implemented the LTPB program at Centennial College on behalf of Brock University and was in-charge of social marketing campaigns, scheduling events, overseeing various contests• Developed partnerships between all the campuses of College and assisted with program evaluation, keeping track of LTPB inventory materials on… Show more Leave The Pack Behind (LTPB) is a provincial tobacco control program that exists on every post-secondary campus in Ontario, funded by the Government of Ontario• Managed & implemented the LTPB program at Centennial College on behalf of Brock University and was in-charge of social marketing campaigns, scheduling events, overseeing various contests• Developed partnerships between all the campuses of College and assisted with program evaluation, keeping track of LTPB inventory materials on a monthly basis• Maintained accountability to the LTPB Central Office by following all required documentation and communication protocols Show less

-Performed general cashier duties, including opening and closing of gas station-Maintained stock level and cleaning of station-Provided outstanding customer service and satisfaction by pumping the gas as it was a full-service gas station.