- Accountable for Service Delivery & Products on Communication and Collaboration area for Global Diageo Users- SPOC for Managing Internal and External Stakeholders for the service area.- Responsible for defining strategy and roadmap for the products in alignment with D&T vision- Portfolio Projects setup and Design and Execution- Managing budget and AOP for area - Design and Deliver solution to business requirements- lead Team of Product Owners and Solution Architects a) Communication : Exchange Online, MS Teams, Viva Suite, Collaborations Apps, MS Office apps, b) : SharePoint Online, OneDrive, Yammer, Stream, Power PlatformCompliances solutions: Legal Hold, E discovery, Data Loss Prevention, Sensitivity labels and policies, Data Retention, etcc) Others - Mural, Box, Quip

Responsible for Planning / Execution / Operation / Support of IT Services to HCL Customers in End User Computing service line. The service line includes, Active Directory. Exchange, Citrix , Virtualization, Office 365, Application Packaging, SCCM, SharePoint Services, Windows Imaging, Software Distribution, Anti-Virus, Desktop Backup, WSUS, Courion, Vayusphere Chat Tool, etc.• Post Acquisition; work with delivery, TMG, RMG, to plan resources for project execution, also work with PMO on project plan and end to end delivery planning with Cross SBU.• Post-handover work with delivery teams to identify SIP / CIP and conduct a Best Practices Audit, present findings to clients and work with the teams on fixing the gaps.• Work with project management teams and Build team / Transition / Transformation Team towards project completion.• Responsible for thought leaders for bringing changes in the delivery/operations• Responsible for creating value addition through innovation and automation• Evaluating and building new technologies/tools which can improve the operations and/or increases customer satisfaction and/or reduces operations cost and/or increases the revenue by preparing a business case• Supporting new projects by providing the sizing the team, planning the cost and planning the transition/transformation• Work together with the service delivery team to ensure the client business requirements on a continual basis are met• Reduce the cost of delivery by standardization of Service Delivery processes and technology solutions• Conduct audits in existing Delivery Operations against Best practices and standards to suggest and drive Service improvement plans• Streamlining Infrastructure Management Operations and providing a secure and stable operating environment

Solution Architect (End User Computing): Jan 2015 – CurrentWorked as solution architect for end user services practice. This includes end user services technologies like SharePoint Platform services, Application repackaging, Application deployment, Windows Imaging, Office365 support, Google Apps support, mobile device management, Citrix VDI platform. Work on bids as EUS solution architect to design technical service solution Prepare solution design, effort estimation & create bill of material with financial  Present solution to client’s technical panel as well as business executives Experience defining and creating standards, guidelines, and quality of service criteria for enabling and implementing architected hardware and software systems Create and review architecture models for business processes and services

Introduced Office365 support tower and worked as Technical service delivery manager for same. Within few 16 months, grew team to 18+ resources with 6 accounts to manage. Completed transition of service for all the clients in smooth manner and ensured great service experience to clients.Core Responsibilities:  Manage IT Operations and technical services through multi-client technical tower Track and maintain service levels / KPIs to ensure smooth service delivery to client Prompt action with planning and effective communication on critical situation to drive them to resolution Periodic reviews with team to monitor the status of project and update respective stakeholders Ensuring maximum uptime of infrastructure and applications with effective monitoring and proactive approach Work to create service standards, develop Service Improvement Plans, Project documentation and new initiatives  Work with team to assist in enhancing their skillset, conducting triages and providing opportunities based on interest and capabilities.

 SharePoint Technical Architect and EUC Project Manager (Jan 2013 – Nov 2013) SharePoint Technical Architect Worked as SharePoint Technical Architect with SharePoint mutualized tower and assisted clients in building strategy with SharePoint platform, Health Assessment & issue remediation program, and new implementations Worked with Transformation team on several opportunities to design SharePoint farms and respond to RFPs and RFIs. Designed SharePoint farm templates with different sizes and automated deployment for CapGemini service integration organization, for their Go-to-Market service offering EUC Project manager for Windows 7 Migration program Worked as Project Manager for Windows 7 migration project for large UK based client in energy domain with 350+ applications from XP platform to Windows 7 Handled estimation and planning, activity scheduling, cost and budget management, resource management, communication, decision-making, highlight risk and resolution, quality management, documentation  Handled Project team of 18 resources in Application discovery, Application Packaging, Compatibility testing, Windows Imaging and Application deployment Delivered Windows 7 OS image compatible with 8 physical devices for SCCM 2010  Completed deployment testing and UAT for all applications with less than 6% application rework

Worked as Innovation and BDM lead for EUC delivery organization as additional responsibility. Worked full time as BDM from Nov 2013 with focus on modernization of delivery organization through innovation and improvements.Core Responsibilities: Analyse existing service for improvement areas to increase efficiency and standardize. Closely monitor market trends and new technologies to forecast demand well in advance Introduce new services with business collaterals, presentations and standard service documents Present EUC services to existing sales and accounts teams, visiting clients, senior executives and internal teams and follow-up to seek new business opportunities Prepare business case, perform technical assessment and calculate ROI for new tools evaluation Internal development of tools for process improvement and automation of technical processes Develop new streams for standardization and optimization of existing delivery towersAttainments: Envisioned the requirement of end user support for Office365 and Google Apps and designed service with delivery tower for the technologies.  Developed the idea and worked with developers on web based “Release Management workflow” for entire desktop management as STORM, encompassing through Release management, Application repackaging, Windows imaging and Application deployment towers. 20-25% of time saving and better client satisfaction. Working on automation tool ADAPT for repackaging of MSI applications with simple to medium complexity. Tool has potential to reduce the repackaging time of simple MSIs by ~30-40%. Introduced desktop monitoring and analysis, Office365 monitoring, Application packaging tools from third party tools development vendors after business and technical analysis. Developed SharePoint Infrastructure CoE as SPICE for collaboration, knowledge sharing and technical advancement for all SharePoint resources. Setup and maintained SharePoint lab environment for testing and learning.

SME for SharePoint Technologies and started working for large US based client in pharmaceutical industry. Hired as second team member at Bangalore location, promoted as Technical lead in 2 months and helped in growing team to 21 members in the year. Promoted as Team leader and the responsibilities of managing the Bangalore location team of 22 resources as team lead and 28 resources as Technical lead.Key responsibilities:SME for SharePoint technologies handling MOSS 2007, SharePoint 2010 farms with IIS and custom applications deployed on SharePoint farms. Handle High severity issues, client escalations, and complex issues and provide technical assistance to team members Chair and participate in client meetings, CAB meetings, investigation on RCAs, Vendor Coordination Responsible for planning and execution of major activities like migrations, upgrades and DC movement etc Managing team with motivating team members, avoid and resolve conflicts, manage team activities Propose and Review SIPs, working with Problem management team, Knowledge transfer to new team members

Worked as a Support Engineer for the Microsoft SharePoint supporting Microsoft Premiere customers from US and Australia Trained on level 300-400 on Microsoft SharePoint server 2001, SharePoint server 2003, MOSS 2007 Work profile requires working on Production / Mission critical environments under Critical situation with analyzing and troubleshooting complex issues Along with SharePoint, worked on other integrated technologies including MS SQL server, IIS Windows Server 2003 and Active directory Created several technical articles for Microsoft's knowledge base.  Learnt new technologies and deliver training internally on Active directory and MOSS 2007 Participated in hiring process for technical evaluation of candidates

 Manage team of 9 Engineers in 24x7 environment as Technical leader Provide technical advisory to CTO for future planning, technical updates and service improvements Define Security Policies & User Management of around 200+ Users spread in 2 locations Assist end users on complex issues and escalations