• Supports in Floor Support program, consistently offering in the moment peer coaching along with additional duties. • Enrolled into support for European and North American department which drove the success of 90-95% handle rates during Q4 of 2023. • Supports with reviews on Bazaar Voice. •Train new educators on operating procedures and company policies by way of shadowing and providing feedback. • Facilitates monthly team meetings on zoom.•Efficiently answers customer concerns via phone calls, chats and emails and resolve issues to increase customer satisfaction with an average of 90% positive feedback each period.

• Communicated product messages to consumers.• Trial products and wrote initial reports to provide feedback to the company. • Drafted reports to the manager including customer feedback about current samples.• Restocked products and counted inventory at the end of the shift.• Answered all product-related questions to support customer inquiries.

•Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors. •Executed record filing system to improve document organization and management. •Scheduled office meetings and client appointments for staff teams. •Performed accounting tasks, including invoicing and budget tracking