Kendal Deferrante Email & Phone Number

Coatesville, PA, US

Managing Portfolio & Practice initiatives and streamlining Operations within these functions.

• Designing, implementing and delivering internal system level solutions according to our business and user needs
• Merger & Acquisition management
• Salesforce Product Manager

Overseeing Client Delivery for Infrastructure and Managed Services Engagements as well as managing Company top priority projects

Blue Bell, PA

• Pioneered and directed the Operations Department, which was accountable for the standardization, automation and compliance to our Services Operations policies and procedures. The support provided included Services.
• Selected and Configured the Company’s first Professional Services Automation Tool, OpenAir, and implemented and Trained 250 employees on the Company processes based on a future state.
• Spearheaded our largest Merger of 70 US and International based Resources within 100 days that consisted of adjusting our Go To Market plan, consolidating systems, mixing cultures, financials, & Human Resources.
• Automated numerous Finance, Sales & Marketing Processes and implemented systems that handled these processes such as a new SOW Creation process & Approval workflow in SharePoint, SOW Signature process through DocuSign.
• Brought attention to deserving Project Managers & Teams as well as provided vision, direction and support of our Company Initiatives through Managing our Weekly Executive Top Priority and Monthly Top Projects Meetings.

Plymouth Meeting, PA

• Responsible for assigning & scheduling project Resources in a complex and fast paced environment, based on skills and availability of 30 IT Engineers.
• Communicated with Clients for all Pre-Paid Block Contracts and influenced customers to utilize bench Resources.
• Developed Department weekly Project Financial Dashboards & Forecast Resource Reports that was presented to Leadership based on Resource demands and conversations with Project Managers.
• Managed and drove completion of our Department’s Partner Certification requirements.
• Identified and Created Process Documentation & followed through with training all Resources on the process.
• Resolved any issues pertaining to under or over allocations of current staff members and alerted Leaders with any constraints that needed their immediate attention.

Mount Laurel, NJ

• Managed “MACD” Move, Add, Change, and Disconnect orders of IP Addresses, Bandwidth, BGP, EDI, ENS and EPL products for Metro-Ethernet and Legacy Enterprise customers in the Western Division of the United States.
• Communicated with 8 different internal markets within the Western Division and adapting to each unique project process flow and applications.
• Headed all communication with customers including Project Kick-Off Calls, Meeting minutes and action items, Project Updates, and Project Implementation Calls.
• Mitigated company risk by identifying issues in “MACD” orders and presenting technical solutions to cross functional teams.

Trevose, PA

• Managed Storage Implementations projects, Disaster Recovery solutions, and Data migration projects for an IT Infrastructure Consulting Firm serving multiple service industries.
• Developed project SOW’s and LOE’s which included scope of work, timelines, and rates.
• Coordinated and led meetings along with communicating action items and meeting minutes through documentation.
• Managed engineer calendars and allocated available resources to project tasks.
• Worked with project team to create and update project status reports.
• Maintained project management application, Quickbase, daily and generated reports for senior leadership.

Bachelor, Business Administration; Marketing

Education record