Kim Spells Email & Phone Number

Atlanta, Georgia, United States

Sandy Springs, Georgia, United States

Jersey City, New Jersey, United States

• Collaborate with advertising agencies, content providers, and broadcast networks, to ensure timely delivery of commercial content.
• Maintain daily relationships with clients through order entry, file upload coordination, and troubleshooting.
• Create, implement and manage workflow based on client needs and deadlines in a high-pressure and dynamic environment.
• Familiar with all video compression technology & delivery.

Greater Atlanta Area

Raleigh-Durham, North Carolina Area

Raleigh-Durham, North Carolina Area

• Managed & maintained front-end customer service responsibilities of a major home exteriors company.ADDITIONAL KEY FUNCTIONS:
• Answered multi-line phone system, scheduled in-home consultations, and service calls, payment/invoice collection, faxing/filing paperwork, greeted customers and visitors.
• Maintained customer service database; which included the Sales representative’s schedules, contract information, and customer lead information. Generated daily summary reports and ordered office supplies.

Raleigh-Durham, North Carolina Area

• CUSTOMER SERVICE, HOSPITALITY Offered wireless internet and technical support to guests and hotel staff of elite-level hospitality brands. Interacted with customers to address issues within a heavily frequented call.
• Proficiently utilized a wide variety of computer applications; executed troubleshooting tactics.
• Provided and received constructive criticism to boost performance levels and accomplish team goals; exhibited quality customer service skills to encourage an optimal client experience.

Raleigh-Durham, North Carolina Area

• Drafted detailed broadcast instructions under the guidance of account management and directed distribution of radio and television spots to the appropriate stations in a timely manner.ADDITIONAL KEY FUNCTIONS:
• Collaborated with traffic vendors on media and commercial distribution schedules to fit the needs of all stations; delegated Ad-ID/ISCI codes for digital content while keeping accurate records.
• Contributed to Business Affairs’ effort to obtain clearance for commercial spots; produce estimates and informed the account team accordingly.
• Reviewed, approved, and organized traffic vendor invoices; generated purchase orders.
• Monitored traffic instruction documentation; drafted pristine expense reports and submitted them to the Director of Broadcast.

New York, NY

• Worked with various internal departments to understand project scope, manage workflow and usher projects through their complete lifecycle for all project requests.
• Managed all assigned requests and supported the digital media and editorial teams in the areas of project management, timeline expectation, asset compilation, and projection requests.
• Trafficked commercial spots electronically using 3rd party software to broadcast networks under tight deadlines.
• Assisted with resolving station inquiries regarding delivered content, directed escalated issues to the appropriate department to ensure an efficient and effective resolution.

Greater New York City Area

• Served as the point of contact for clients as well as internal stakeholders.
• Assessed project needs for digital media, editing and dubbing orders by determining the most efficient way to meet project goals.
• Assisted in managing master asset database, offsite and onsite tape libraries.
• Quality checked commercial spots before distribution to ensure they aligned with clients’ expectations.

Greater New York City Area

• Followed up on order status and booked technical staff. Prepared and distributed SD and HD videos to a variety of media outlets and platforms.ADDITIONAL KEY FUNCTIONS:
• Polished basic knowledge of digital file compression functions and technology.
• Directed short and long term duplication process, scheduled electronic deliveries, and headed conversion and multimedia responsibilities.
• Applied revisions to work orders to ensure accurate invoice amounts; supported the administrative and the shipping and receiving teams, and managed the master tape vault.

Bachelor Of Arts - Ba, Film/Cinema/Video Studies

Film/Cinema/Video Studies

Dental Assisting/Assistant