Led a dynamic team of 60 members and managers, fostering enthusiasm and adherence to company standards. Ensured compliance with laws, safeguarded assets, and maintained high integrity. Oversaw restaurant operations, resolving issues promptly for guest satisfaction. Conducted performance evaluations, implemented disciplinary actions, and improved service through feedback. Streamlined scheduling and inventory, reducing labor percentage from 30% to 21% while maintaining top food quality. Led hiring, training, and retention efforts, cultivating a high-performing team. Upheld rigorous safety standards, resulting in excellent Health Department audit ratings. Fostered connections with team members and guests, maintaining a positive work environment. Played a key role in achieving financial goals and demonstrated proficiency in management tools like Workday and Aloha.

Managed loan closing process, ensuring accurate paperwork completion. Informed clients of contractual requirements, guided them through the process, and addressed inquiries. Prepared detailed loan reports for internal records and client transparency. Collaborated with internal teams for efficient fund disbursement, enhancing the client experience.

Maintain a strong social media presence on platforms like Facebook, Instagram, Twitter, LinkedIn, and YouTube. Spearhead successful social media campaigns to raise awareness of the organization's mission. Act as an ambassador at community events and write grant proposals for foundations and corporations. Handle program registration, process financial assistance following HUD guidelines, and manage member relationships, feedback, and program surveys. Ensure high-quality member-focused programs through innovative development, evaluations, and staff training.COVID-19 EMERGENCY RESPONSE TEAMTransformed various programs into a virtual format, providing over 70,000 free meals weekly to the community. Compiled and distributed resources for families impacted by COVID-19.

Managed all fundraising administration, processing donations, developing reports, and maintaining the donor database. Identified, cultivated, solicited, and stewarded individual, foundation, and corporate donors to exceed revenue goals. Provided administrative support in meetings, including calendar management, presentations, reservations, and travel. Created digital and print marketing campaigns to promote the organization to donors and the community. Drafted correspondence and donor communications, including fundraising letters, newsletters, and acknowledgements.

Recipient of the "Employee of the Year" award for exceptional contributions and commitment to organizational excellence. Led menu and promotional planning with a focus on food and beverage quality and presentation. Actively engaged with the community to drive loyalty, boost sales, and generate excitement for the brand.