Kelvin Tan Email & Phone Number

Singapore

Verint EFM Product EngineerProduct DeploymentConduct EFM trainingSurvey creation projectEFM supportSecurity fixes on IIS level for EFMEsxi/VMs setupSecurity hardening

Overall support of all IT related software/hardware (Windows XP,7,8,2008R2/Mac) for 70+ users Purchaser for all IT Equipment (laptop/desktop/server/UPS/etc) Hardware replacement planning and Migration process Liaising with Vendors for quotation/services Sourced and Setup of Leave/Attendance/Time Sheet system with OrangeHRM vendor Basic knowledge on configuring of Avaya Phone system/Finger Print system/CCTV Handling of ADUC, DHCP, Group Policy, FTP, Cloud (Own Cloud), Meraki wireless and policy restriction, Printer, NAS, Laptop/Desktop setup, Firewall Policy, Backup Email setup on Blackberry/Apple/Android device support Lotus Notes end user setup/support Creating Image and basic scripting for deletion/run task for FTP, Cloud data, etc Involve on IT aspect and some part of the office structuring during layout of new office planning

• Assign to handle two project (ITE & Far East Organization)• Support all workstations related issues including but not limited to o Hardware support – Check and verifying faulty partso Software support – Troubleshooting to resolve error detected by the softwareo OS support - Troubleshooting to resolve error detected by the OSo MS office supporto Hardware recommendationo Peripherals management• Promoted to handle and assigned to be System Administrator to handle all system related matters which includeo Creation and Deletion of accounto Maintaining server free space healtho Creation of Blackberry accounto Synchronizing Blackberry using BESo Migration of data between Servero Management of Peripherals items• Manage anti-virus solution• Roll out Ipad Knowledge in Ipad setup and deployment in enterprise environment