Demonstrated success in the technology profession for over 10 years. Been working for school districts and understanding the education environment and system. Proficient in needs analysis, project scoping, business modeling, and strategic planning. Experience in handling customer service calls and help desk. Expert in hand-on, maintain and repair technology devices. Knowledge with multiple operating systems, apps and software. Dedicated to exceeding expectations to reduce costs, improve efficiencies, and increase revenues.Computer advanced skills in Microsoft Office 365, Adobe, ServiceNow, TipWeb, Google Admin, JamF Pro console and other applications.Holding a certificate in CompTIA A+ Also been trained and have course completion in Network and Cyber Security, ITIL v4 - Customer Services and CompTIA Network+