Karen Thomas Email & Phone Number

California, United States

Beverly Hills, California, Us

San Francisco, California, Us

Work on a mitigation strategy to maintain positive project status: updated daily status and meeting minutes on Confluence. Coordinated with the offshore teams for user accounts onboarding and service account creation. Extract weekly finance report using PowerBI to reflect forecast variance, run rate, and actuals for the duration of the projects. Update and monitor Clarity for resource allocation, timesheet reviews, project status report updates. Participate in bi-weekly demo sessions and weekly status review meetings. Responsible for preparing and updating weekly status reports Smartsheet. Work with Finance team for the funding approvals and submit a request on Clarity. Maintain the project and program documentation on SharePoint.Programs Managed:• Price and Catalog Data: Collaborating with 60+ Application & Infrastructure Product teams plus 15+ significant program/ domain delivery leads to modernize Gap catalog and pricing feeds. Prep for peak readiness for catalog feeds. • Bag and Checkout Enhancements + Mobile – Launched After Pay on IOS Gap App. • Promo and Price Clarity- Launching new Promo display.

Washington, D.C., Us

JUUL reorganized in the fall of 2019, and Digital Department was absorbed into Product. The operational team supports all operational needs for Selling direct to Consumer, Retailer, and Wholesale through the online channel while supporting the other channels. I still supported the Direct to Retail team; however, my new focus was on the customer's identity. • Created standard operating procedure (SOP) for Direct to Retail operational processes• Created and managed online inventory for Direct to Consumer, Retail and wholesale sites for JUUL US and Canada. Coordinated with EMEA and APAC team to ensure that the product offerings were up to date and reflected the correct stock was being allocated for the different channels. This included notifications or Product holds due to quality reasons or regulations changes. • Supported and managed change control for Excise Taxes, Vapor Taxes (through Avatax), US and Canada retailers Certification updates (through Avalar Certificate capture) • Performed audits for Age Verification • Was the main point of contact for an upgrade of ERP (Acumatica) regarding the eCommerce platform (Solidus) integration points for retail and wholesale• Set up and sent out notifications or online promotions • Addressed and managed any support requests to the new department.

Washington, D.C., Us

Joined the newly formed Digital Department to move the Partner Portal off of Magento to the Solidus eCommerce platform. • Managed to add new features during the migration such as integrating with SalesForce, so retailers are directly onboarded once they were qualified to purchase directly from JUUL• Migrated Avalar Certificate capture to the new platform with new features so retailers could easily add or updated their certificates online. Reducing the sales team member's time for onboarding a new retailer from a few days to about an hour or less so the retailer could place an order with JUUL. • launch JUUL Partners site in the following countries; Korea, France, Canada, Germany, Switzerland, Poland, Czech Republic, and Ireland• Set up the playbook to launch Juul Partners sites in less than three months in each country. With a tactical communication plan, content needed added products with stock allocation. Manged team support for post-launch through the hyper care model. Managed any new feature platform enhancements requests. • Partnered with each country legal team to ensure the JUUL retail partners sites were complainant for their country• Completed a project to customize Avalar Certificate capture using out of box settings, so no new programming was needed. With this setup, it allowed Canada and Korea to use this system without any additional start up cost. • Worked cross-functionally with Sales Enablement, Product, Marketing, Branding, Treasury/Tax, Fulfillment, Demand/Forecasting, Finance AR/AP, and Compliance / Legal to ensure the operationally JUUL Partners sites are surpassing the needs of the business. • Managed retail sales online sales bans and restrictions

Washington, D.C., Us

Serve as a senior-level Business Systems Analyst for a variety of cross-functional business activities. The month I started my focus was PAX LABS and turned into being exclusive to JUUL LABS with the primary goal to get their direct to retailer site launched on Magento. • Launched the 1st US JUUL and PAX LABS Direct to Retailer Partner Portal on Magento eCommerce platform integrated with the ERP system (Acumatica)• Worked with Ecommerce team to help drive adding Veratad to JUUL's Consumer site for Age Verification• Managed integration to Avalar for Certification verification that all Retailers that were purchasing directly from JUUL had the correct Business and or Tobacco License for their state• Worked with compliance and finance teams to confirm Ecommerce and Direct to Retailer sites were updated and charging the correct excise tax with in Magento• Coordinated with the Finance team to ensure the month-end close was complete regarding Direct to Retailer online sales, with RMA, refunds and rebates (store credits) • Worked with the Sales team to ensure that there was training documentation for the new Direct Retailer Partner Portal for outside sales team members could easily onboard new retailers.• Worked with Data Analyst team to create Mode Dashboard for Partner Portal site to show reports for Sales and NPS score• Completely managed the JUUL partner retail site with adding new products, promotions, updates that were required by compliance for updating legal documentation or banning/ limiting the sales to retailers• Launched United Kingdom JUUL partner Site on Magento

Little Rock, Arkansas, Us

Magento Platform E-commerce management and omnichannel marketing strategy, user experience optimization, customer acquisition & retention, full lifecycle management. • Developed Graduation packages increased sales 30% • Optimized Fulfillment of Packages for faster delivery • Set up Event Calader student-focused to keep retention of online sales throughout the school year• Partnered with Student Social Media to drive new acquisition and retention

Ponte Vedra Beach, Florida, Us

My main role as the Lead Business Analyst is to work with key Business Stakeholdersand dev team to implement PlumSlice Software and vision by participating in various projects and small initiatives. The Business Analyst is responsible for creating and approving various project deliverables such as Project Scope, Business Requirements, As Is/To Be process flow documents, test plan documents, and results. I was also responsible for ensuring that readiness planning was in place and evaluating the effectiveness and risks of change. As a Business Analyst, my role is instrumental in facilitating business involvement, decision-making, and coordination of business resources to deliver and implement high-quality projects and prepare the customer's business area for changes impacting their areas. • Participate in building business cases outlining the scope and identifying stakeholders; facilitates and document As Is, To Be, and Gaps Analysis of Business Processes• Elicit, analyze and document clear, concise, detailed business requirements and ensures technical requirements & design meet and support the business needs• Plans and executes User Acceptance Testing (UAT) to validate that the solution delivered meets the business needs• Provides input into business readiness plans, including communication, training, and production validation

Petaluma, Ca, Us

• One of the original start-up members leading the effort to build and substantiate the MarketLive platform, client delivery methods, grow client base and expansion, and employee hiring and retention.• Achieved five promotions within the client and project delivery area, each level calling for increased levels of responsibility and customer relationship management.• Report to the Executive Vice President of Operations and participate on the Delivery Leadership Team. • Directly responsible for advising all levels of customer leadership regarding site strategies, requirements definition, development timelines, technical development, site go-live activities, and team management for on-line retailers. • Accountable for up to 17 clients including Disney, Title Nine, O’Reilly Media, Johnson & Johnson (Aveeno, Neutrogena, Rogaine), World Market and Wilsons Leather.• Provide on-going customer management and support to active client sites; advise and assist in live site trouble shooting and maintenance activities.• Project Manage multiple project launches simultaneously involving various levels of sophisticated eCommerce capabilities including web analytics, affiliate marketing, search engine optimization (SEO), business intelligence, and customer retention and loyalty. • Lead a team of 30 – 35 total client-focused resources including 12 – 15 offshore employees. • Design and integrate partner products including Omniture, Paypal, and Amazon payments.• Serve as senior advisor and subject matter expert in deal shaping and qualifying; provide quality review on sales opportunities and solutions development.• Develop and implement strategic marketing initiatives including auto-subscriptions, customer loyalty programs, and product availability assurance and execution.

Petaluma, Ca, Us

The program manager oversees the delivery and ongoing support of Marketlive customers. • I have worked closely with IT, Programmers, IA, designers, and Management to schedule and manage workflow, launch sites, and resolve any client issues. • In this position I also work closely with 3rd party vendors such as Omniture, Link Share, and Endeca among others to create specialized site functionality. • While at Market Live, I have produced and launched over 100 projects for ML clients such as Disney, Title Nine, Sport Chalet, and Johnson and Johnson branded sites such as Rogaine, Aveeno, and Neutrogena.• Forecasting customer needs Sales goals surpassed every quarter. Product Management to meet Customer needs Delivery point person for Bronto Email service, Omniture, and My Buys

Petaluma, Ca, Us

San Francisco, Ca, Us

• Managed and executed events and promotions for c|net central television show and c|net online. • Developing, implementing and managing c|net logo merchandising programs; Product placement in software, print, film, and television; Actives with associated industry and consumer recognition programs. • Promotions: Tell a friend Sweepstakes • Event's: c|net's Electronic Commerce Conference , Search.com $10,000 Contest and, c|net Awards for Internet Excellence.

Us

• Managed and executed trade show. • Responsibilities included: developing show strategy and budget, managing/staffing the booth, managing on-site exhibit set up and staff, selecting and evaluating vendors, arranging pre-show meetings and other special events, assessing competitive exhibits, overseeing production of show literature, and directing and/or media relations. • Also coordinate: All marketing collateral, promotions, programs; Pre-press schedule; Product placement and company donations; and corporate meeting/event planning.

Responsible for sales and marketing, public relations, trade show management, budgeting and forecasting, and human resource management. Obtained documents, clearances, certificates and approvals from local, state and federal agencies. Established company charter; Determined company strategy.