Katie Burke Email & Phone Number

Seattle, Wa, Us

Manage multiple projects concurrently, developing detailed project and resource plans, to influence key stakeholders in order to address and manager customer expectations spanning the project lifecycle, efficiently and decisively.• Collect, analyze, and understand project requirements documented in Statement of Work• Manage project scope, scheduling and budgets, while being accountable for the quality of project deliverables• Own project plan communications to provide ongoing transparency and status reports• Maintain appropriate documentation to ensure projects are highly visible and accessible to all stakeholders• Proactively identify risks and issues along with resolutions to ensure on-time execution of critical path deliverables

United States

Supported strategic space planning activities, working with business partners and site leadership to forecast company space and facility requirements.• Developed multiple complex scopes, schedules, and budgets to provide proposals to key stakeholders• Coordinated, maintained, and reported use and occupancy to identify cost and space allocation for business initiatives• Lead and analyzed site studies and strategies for long term facilities plans to create the best value for the company

United States

Managed multiple programs and investments with Microsoft device partners and internal Microsoft stakeholders, providing white-glove support, holding teams accountable for deliverables. • Collected, reviewed, and synthesized data to understand effectiveness of programs and deliver analysis in business reviews• Compiled program reporting to ensure disciplined learning process throughout life cycle of programs• SME for program components and requirements, driving performance by delivering optimal customer experience

Support company owner with daily operations, streamlining processes, and execution of new training directives.•Managed the execution of server/email migration and acted as front-line contact for employee issues during transition• Developed and manage the execution of training plans for ongoing team compliance and track completions

Bellevue, Washington

Managed intake and end to end execution of partner engagement requests by working in tandem with internal teams to develop and deliver engagement content to customers effectively and efficiently.• Managed delivery of solutions to customers• Tracked and reported on multiple engagement metrics to internal and external stakeholders • Addressed and triaged any issues or concerns of executive level stakeholders• Performed post-mortem analysis and recommendations for process improvements• Created and maintained program collateral for internal teams• Managed and updated internal speaker database

Kent, Washington, United States

Managed end to end development and delivery of custom Cabin Management and In Flight Entertainment Systems for private aircrafts.• Managed and executed programs adapting to meet customer’s specifications and contract requirements • Communicated and delegated internal tasks for successful completion of the program• Engaged in timely and efficient customer support throughout project lifecycle• Created and presented program management reviews and status updates• Developed and maintained project schedule

Bellevue, Wa

Managed multiple Microsoft Channel Incentives Programs accurately reviewing partner marketing materials to ensure compliance with program and brand guidelines, in a high demand atmosphere adhering to strict service level agreements.• Communicated with internal and external stakeholders utilizing multiple tools• Developed training plans for new internal team members to ensure consistency and accuracy• Mediated for favorable solutions for Microsoft and partners• Created process documentation detailing marketing program requirements, best practices, and program steps

Fife, Wa

Oversaw the frontline relationship between Comcast and their customers in a high demand atmosphere with the ability to multitask while establishing and managing customer accounts and upgrading services for existing and new customers.• Budgeted for services and billing for customer accounts while managing customer objections to create positive interactions between employees and customers• Monitored and maintained monthly goals for employee performance• Developed and executed trainings for employee performance improvements• Trained and coached new employees in operations procedures and business goals• Stand-in Supervisor managing team of 15 front line agents

Greater Seattle Area

Worked in a demanding environment managing the daily operations of the business while handling the creative needs of interior designers and architects and maintaining business transactions.• Established and managed all new accounts and oversaw client accounts receivable• Facilitated and expedited sales with high profile clients while maintaining a budget and schedule• Tracked inventory and organization of product• Managed positive and interactive relationships between clients, vendors, and manufacturers• Projected and tracked monthly goals versus actual sales