Katie Burke Email & Phone Number

Seattle, WA, US

• Manage multiple projects concurrently, developing detailed project and resource plans, to influence key stakeholders in order to address and manager customer expectations spanning the project lifecycle, efficiently and.
• Collect, analyze, and understand project requirements documented in Statement of Work
• Manage project scope, scheduling and budgets, while being accountable for the quality of project deliverables
• Own project plan communications to provide ongoing transparency and status reports
• Maintain appropriate documentation to ensure projects are highly visible and accessible to all stakeholders
• Proactively identify risks and issues along with resolutions to ensure on-time execution of critical path deliverables

United States

• Supported strategic space planning activities, working with business partners and site leadership to forecast company space and facility requirements.
• Developed multiple complex scopes, schedules, and budgets to provide proposals to key stakeholders
• Coordinated, maintained, and reported use and occupancy to identify cost and space allocation for business initiatives
• Lead and analyzed site studies and strategies for long term facilities plans to create the best value for the company

United States

• Managed multiple programs and investments with Microsoft device partners and internal Microsoft stakeholders, providing white-glove support, holding teams accountable for deliverables.
• Collected, reviewed, and synthesized data to understand effectiveness of programs and deliver analysis in business reviews
• Compiled program reporting to ensure disciplined learning process throughout life cycle of programs
• SME for program components and requirements, driving performance by delivering optimal customer experience

• Support company owner with daily operations, streamlining processes, and execution of new training directives.
• Managed the execution of server/email migration and acted as front-line contact for employee issues during transition
• Developed and manage the execution of training plans for ongoing team compliance and track completions

Bellevue, Washington

• Managed intake and end to end execution of partner engagement requests by working in tandem with internal teams to develop and deliver engagement content to customers effectively and efficiently.
• Managed delivery of solutions to customers
• Tracked and reported on multiple engagement metrics to internal and external stakeholders
• Addressed and triaged any issues or concerns of executive level stakeholders
• Performed post-mortem analysis and recommendations for process improvements
• Created and maintained program collateral for internal teams

Kent, Washington, United States

• Managed end to end development and delivery of custom Cabin Management and In Flight Entertainment Systems for private aircrafts.
• Managed and executed programs adapting to meet customer’s specifications and contract requirements
• Communicated and delegated internal tasks for successful completion of the program
• Engaged in timely and efficient customer support throughout project lifecycle
• Created and presented program management reviews and status updates
• Developed and maintained project schedule

Bellevue, WA

• Managed multiple Microsoft Channel Incentives Programs accurately reviewing partner marketing materials to ensure compliance with program and brand guidelines, in a high demand atmosphere adhering to strict service.
• Communicated with internal and external stakeholders utilizing multiple tools
• Developed training plans for new internal team members to ensure consistency and accuracy
• Mediated for favorable solutions for Microsoft and partners
• Created process documentation detailing marketing program requirements, best practices, and program steps

Fife, WA

• Oversaw the frontline relationship between Comcast and their customers in a high demand atmosphere with the ability to multitask while establishing and managing customer accounts and upgrading services for existing and.
• Budgeted for services and billing for customer accounts while managing customer objections to create positive interactions between employees and customers
• Monitored and maintained monthly goals for employee performance
• Developed and executed trainings for employee performance improvements
• Trained and coached new employees in operations procedures and business goals
• Stand-in Supervisor managing team of 15 front line agents

Greater Seattle Area

• Worked in a demanding environment managing the daily operations of the business while handling the creative needs of interior designers and architects and maintaining business transactions.
• Established and managed all new accounts and oversaw client accounts receivable
• Facilitated and expedited sales with high profile clients while maintaining a budget and schedule
• Tracked inventory and organization of product
• Managed positive and interactive relationships between clients, vendors, and manufacturers
• Projected and tracked monthly goals versus actual sales