In addition to overseeing business units, Ben is currently nurturing four innovative startup products driven by cutting-edge AI technologies: two B2B products, Vyin AI (AI as a Service) and Vyin Chat (IM as a Service), and two B2C products, VieFor and hidol (currently in stealth mode).

Ben is primarily responsible for the group's transformation. The group's transformation includes monitoring and optimizing operations across various business units, including media, e-commerce, payment, customer service, and cybersecurity.Under the Strategy Office, Ben has established a group AI center and technical committee to support business unit transformations, integrating business strategy and practical technical capabilities. From strategic planning to practical implementation… Show more Ben is primarily responsible for the group's transformation. The group's transformation includes monitoring and optimizing operations across various business units, including media, e-commerce, payment, customer service, and cybersecurity.Under the Strategy Office, Ben has established a group AI center and technical committee to support business unit transformations, integrating business strategy and practical technical capabilities. From strategic planning to practical implementation, Ben provides pragmatic assistance in driving these changes. Show less

● Landsea is a leading Chinese developer and operator of green tech properties (HK0106). Our business portfolio includes green tech properties, green elderly care, property management, rental apartments, financial services, and overseas investments in the U.S. and Germany, amounting to an annual turnover of approximately US$9 billion● Reported to Strategy VP, assisted the CEO and business GMs in optimizing cross-BU operations or revamping business models with a user-centered… Show more ● Landsea is a leading Chinese developer and operator of green tech properties (HK0106). Our business portfolio includes green tech properties, green elderly care, property management, rental apartments, financial services, and overseas investments in the U.S. and Germany, amounting to an annual turnover of approximately US$9 billion● Reported to Strategy VP, assisted the CEO and business GMs in optimizing cross-BU operations or revamping business models with a user-centered approach.● Lead digital transformation journey at corporate and business level, from planning to implementation● Lead Digital Innovation and Integration for 2C businesses● Strategy and Decision support to the Chairman and leadership team● Synergize corporate portfolio in customer engagement, digital transformation, and innovation● Operational and organizational transformation● Empower and govern new business incubation initiatives Show less

-Senior Project Manager：● Conducted numerous projects in a diverse range of industries, including Electric cars/ Finance/ Fintech/ Consumer goods/ E-commerce● Specialties: Focusing on Service design/ Product innovation/ NPS system/ Loyalty program and Growth Hack strategy● Quadruple beBit East Asia's team, efficiently cultivating consultants to leaders with individualized training that can best realize their potential-Selected Project Experiences●Led a team to devise 3-5… Show more -Senior Project Manager：● Conducted numerous projects in a diverse range of industries, including Electric cars/ Finance/ Fintech/ Consumer goods/ E-commerce● Specialties: Focusing on Service design/ Product innovation/ NPS system/ Loyalty program and Growth Hack strategy● Quadruple beBit East Asia's team, efficiently cultivating consultants to leaders with individualized training that can best realize their potential-Selected Project Experiences●Led a team to devise 3-5 years customer experience strategy, including product/ service innovation and business mechanism, for a leading electric vehicles unicorn in China●Led teams to revamp and integrate NPS systems into customer experience management and product design process for a leading high-end kitchen appliances group, the first Chinese company to introduce NPS as a vital managerial tool●Led a team to design the user experience guidelines of UnionPay QR code payment process, which is the guiding principles for 100+ apps in China●Led a team to redesign growth hack strategy adopting user research and web analytics for a top insurance group in China, increasing product and service page views by 836% and 279% ●Led team members to deliver growth hack strategies for a top insurance company in China with in-depth interviews and web crawler as core methodologies; the first round of marketing campaign via WeChat reached 4M+ users in 2 weeks●Led team members to formulate digital channel strategy embedding AI as the core technology with functional and emotional benefits alike for a leading financial holding group in Taiwan to create synergy among subsidiaries●Led a team to devise omni-channel CX strategies for a leading securities firm to boost conversion rate, thereby effectively expanding its market share●Drove a 20% increase in monthly sales for a multinational healthcare corporation through website UI/UX revamp Show less