Engineer - Edm Billing
CurrentPrimary responsible for ensuring data availability for billing the company's largest clients, accounting for approximately 75% of the withdrawn volume. The process is based on the Energy Data Management (EDM) methodology, conducting hourly readings of consumption variables and collecting over 1.6 million data points per month.The scope of responsibilities includes, but is not limited to:Managing the client relationship, as well as the communication status of each client.Daily monitoring of the operation of hundreds of field telemetry units via spreadsheets, databases, and SCADA.Monitoring the data flow from equipment to the SAP ERP.Proactive and corrective action in cases of communication failure and fluctuations.Analysis of technical and financial information with decision-making in ambiguous, high-impact business circumstances.Drafting technical documentation.Creating reports, indicators, and presentations for leadership.Collaboration with Measurement, Instrumentation, Finance, Industrial, and IT departments to resolve issues.Interaction with Key Account consultants for customer support and issue resolution.Continuous process improvement implementation.Automation of routine activities.