Jakub Urban Email & Phone Number

Banska Bystrica, Slovakia

🖥️ As a dedicated Fingera Support Specialist, I bring technical expertise, product knowledge, and a client-focused approach to my role. I deliver comprehensive training sessions on our attendance management solutions, ensuring clients feel confident and well-prepared to use our systems effectively. My hands-on experience in device management, manual testing, and troubleshooting across various environments enables me to provide solutions that enhance client satisfaction.📞 I provide prompt, multi-channel support by responding to client inquiries via email and phone. I address technical issues, offer guidance tailored to specific needs, and proactively troubleshoot to maintain strong client relationships. My role includes tracking and documenting client inquiries, allowing me to capture valuable insights that help shape our solutions and exceed client expectations.🛠️ I manage and create detailed Jira tickets to track and document incidents, working closely with the development team to ensure issues are clearly communicated and swiftly resolved. My proficiency in tools such as ADB, SSH, Telnet, JIRA, and Confluence enhances my ability to contribute to project management and team collaboration.📋 Through careful documentation and collaboration, I assist in refining our solutions, ensuring they align with client expectations. My role supports the technical teams by providing insights and feedback gathered directly from our users.

Banska Bystrica, Slovakia

🖥️ As an IT Technician, I specialized in ADB, SSH, and Telnet for efficient device management across both Linux and Windows environments.🛠️ I leveraged tools such as JIRA and Confluence to promote effective collaboration and streamline project management.📱 My role involved manual device testing, troubleshooting, and providing both on-site and remote support, including necessary support trips for our devices.📦 I also used Notion to optimize warehouse system efficiency.

Banská Bystrica, Banska Bystrica, Slovakia

As an intern at Graphic and Print Helper at akra reklama, I assisted with a variety of tasks related to printing and graphic production. My responsibilities included operating printing machines, preparing materials for printing, and ensuring the quality of printed products. I handled tasks such as heat pressing, cutting, and packaging finished products. Additionally, I worked on vehicle wraps, window decals, and glass graphics, as well as creating banners, roll-ups, and other large-format prints, printing on different types of apparel. My role required attention to detail and efficiency in a fast-paced environment, contributing to the timely completion of projects and maintaining high standards of production quality.

Bachelor'S Degree, Department Of Physical Education And Sports - Pe Teacher, 3

High School Diploma, Graphic And Printing Equipment Operator, General Production