Bartłomiej Piguła Email & Phone Number

Poland

- Provide technical support to Egnyte's clients and partners - Provide support via e-mail, phone, and web conferencing tools - Master Egnyte's product capabilities and serve as the subject matter expert within the support organization - Work with Product Management, Engineering, and Sales to effectively take issues to resolution - Participate in the testing of new and updated products and provide feedback

Łódź Area, Poland

I worked as OnSite Support Engineer in plant for one of HCL Technologies customers. My tasks included:- providing Tier 2 (desktop support) problem-solving support related to all VIP and office staff hardware and software technical issues (MS Windows / O365 / Office 2013 & 2016 / Active Directory / Pulse Secure / OneDrive / PingID / Sharepoint)- Windows 7/10 imaging- providing a high level of customer focused service (in Polish and English for international office staff)- video conferencing support to all users utilizing the video conferencing resources with an emphasis of support provided to VIPs (Skype / Cisco WebEx)- establishing, maintaining & continually improving customer relationships and satisfaction regarding IT customer service and support- allocating time in projects that require IT customer service resources- working cohesively with the Desk Side Support Team with an emphasis on teamwork and organization and other projects and duties as required/assigned- iOS & Android support (Workspace One / AirWatch)- providing hands-on support with use of ITSM tools (Service Now, MS Teams, MS Planner)- working and managing network infrastructure (WAN, LAN, VLAN) in customers location (Cisco, Juniper, HP, DELL)- asset management and tagging- supporting Xerox network printers

Lodz, Lodz District, Poland

Supporting partners and Corporate customers in EDI area.- Test, implement and maintain EDI transactions via typical file transfer protocols- Assisting with any testing and analysing messages received on customer side- Observing and monitoring transfer and correcting any failures during file exchange- Providing technical knowledge to IT Technical advisers- Proactively identify improvement areas and drive improvements exceeding own area of responsibilities to improve process efficiency- Analysing existing EDI configurations and advising to technical issues- Taking care of analysing the company requirements and develop the setup accordingly- Knowledge of communication protocols: FTP, SFTP, HTTP, HTTPS, AS2, SWIFTNet- Knowledge of XML, EDIFACT- Participation in global project (SEPA, EDI to XML)- Providing required documentation for software used in company- Create and update process flows related to the company system- Recognise and escalate problems, and propose solutions according to the procedures in order to avoid re-occurrences in the future- Delivering training sessions for team members, exchange and expand knowledge to increase the level of process performance- Detect and monitor security-related events , using SMART LOG, SMART DOMAIN MANAGER- SmartView Monitor used for monitoring different aspects of network activities, traffic, status of specific gateway

Lodz, Lodz District, Poland

Responsible for independent executing of daily processes in accordance with Nordea values and Nordea strategy. Ensure sustainability of processes, and deliver in respect of agreed service level.- Independently handle routine tasks at the required level of quality and within time frame by following guidelines/work procedures to maintain process efficiency- Identify, and take relevant actions within own area of responsibilities to improve process efficiency, and to reduce operational risk and cost- Create and update process documentation in order to secure efficient processes, aligned way of working and knowledge- Possess and exchange knowledge to provide required service level- Drive and participate in projects to contribute to Nordea growth

Lodz, Lodz District, Poland

I was managing customers data and contracts. I have been working on XML files, loading data into the system, managing data before being loaded into the database, and manual changes and corrections in data.