Kue Chang Email & Phone Number

United States

Greater Minneapolis-St. Paul Area

• Program/Administrative Assistant with four years of experience providing administrative and technological support to a small non-profit that conducts training and technical assistance on gender-based violence. Main.
• Support two program managers, two trainers, and three administrators with logistical-administrative tasks and program activities
• Codify and implement administrative program policies and procedures
• Develop training materials using Microsoft Office Suite
• Prepare compliance status reports and archives for grant funder and auditors
• Manage and respond to client requests and inquiries

Greater Minneapolis-St. Paul Area

• Loan Document Specialist
• Reviewed high volumes of closed loans for compliance with Wells Fargo standards
• Tracked loans using Excel and analyze errors to improve performance
• Consistently learned new-updated procedures for loan application review Fraud Specialist
• Provided premier customer service to consumers over the phone regarding online orders andfraudulent activities
• Led customer engagement and education about ID theft, compromised credit cards, and hackedonline accounts

Greater Minneapolis-St. Paul Area

The DIAL (Data-driven Initiatives through Artists Leadership) is a strategic community improvement organization with successes in the planning, management and execution of local, regional and national public and community initiatives, and arts-based creative strategies.

Stanford University

• Recruited 2,500 respondents for study about social class using Amazon Mechanical Turk platform
• Redesigned survey management procedure, slashing time needed to maintain survey by 50%
• Troubleshot erroneous mechanisms in Qualtrics survey, eliminating 100% of participant disputes

Stanford

• Organized and archived manuscripts, papers, and various documents from Stanford affiliates
• Digitized photo documents for online access
• Gathered information from Library of Congress database and transferred it to Stanford’s database

Stanford

• Researched treatment and transitioning experiences of transgender persons at workplace
• Interpreted and coded interviews with NVIVO, a qualitative data analysis program

Stanford

• Facilitated bonding activities for 36 high school students to create a fun learning environment
• Ensured punctuality of all program activities by assisting co-founders in maintaining schedule and completing logistical tasks such as organizing transportation and meals
• Eliminated and prevented misbehavioral conduct by establishing and enforcing rules

Los Gatos, California

• Instructed 24 low-income/first-generation students on writing college personal statements and literary analysis
• Created and contributed 45 writing lessons plans, which structured class time and activities, to lesson plan database
• Assessed and counseled all students in individual conferences on how to improve their writing

Stanford University

• Filmed graduate-level engineering and computer science lectures

Stanford University

• Researched about political views about global warming in surveys
• Conducted 40+ interviews for study on door solicitations in Palo Alto
• Coordinated snack team for Summer Institute for Political Psychology
• Coded 150+ interviews about political beliefs and value into Excel