• Knowledgeable of digital software configuration within CMS for code/content releases to 5 different environments.• Led 2 CMS and 5 server migration projects ensuring successful transitions and minimizing downtime.• Responsible for overseeing project scope, timelines, estimates, and budgets; managing over {200k} in resources.• Corresponded project updates and concerns with senior leaders, departments, vendors, and clients while prioritizing severity.

MOSAIC: Diversity, Equity and Inclusion (DEI) Employee Resource Group (ERG)• Work closely with the other co-chairs, the Head of Multicultural Strategy and Inclusion, and the President of Carmichael Lynch discussing DEI within the agency.• Organize events for members of MOSAIC and the agency around DEI.• Reviewed creative campaigns as a member of the ERG focusing on DEI.

Oversaw Digital Production's QA efforts with my manager• Coordinated with a 20+ offshore team from Accenture to provide support for Subaru's weekly maintenance release.• Led the QA for the redesign of Subaru.com, ensuring it met compliance while impacting user accessibility positively.• Tested {over 50} components on AEM, ensuring quality and stability.

Clients: Subaru, US Bank, Jack Links, Arla, Phillips 66, Conoco and 76• Successfully helped run Subaru’s weekly maintenance release with an Accenture offshore team.• Subaru’s weekly releases are user-acceptance and functionality-focused testing with defects reported through Jira.• Testing all components during Subaru's redesign with AEM.• Using SiteImprove on Subaru.com to make it ADA compliance for accessibility.• Develop test plans and test cases while providing reports on multiple projects of varying sizes.• Working closely with the production teams to ensure high-quality and on-time releases.• Testing software configuration within CMS and code releases to QA and production environments.• Evaluating defects, assessing severity, and providing clear instructions for reproducing bugs.• Collaborating with producers, designers, and development team members to isolate defects and streamline the defect management process.• Review functional requirements, comps, and copy decks while incorporating traceability when creating test cases and providing feedback.• Document QA requirements and QA processes through confluence.• Test advertisement banners focusing on functionality and design while working closely with developers on reported issues.• Periodically review and audit project workflows and promote process improvement practices.

Software QA consultant for Portico Benefits, I tested the company's developing software according to the business requirements to find any defects. I did this by creating an end-to-end test plan and executing and managing all activities in the project to ensure that all the objectives were met and that the solution worked as expected. Each solution is tested regarding functionality, performance, reliability, stability, and compatibility with other legacy and external systems. This testing cycle happens over and over until the software is deemed ready for production.Portico Benefit Services provides retirement, health, and related benefits and services to its members and other faith-based organizations.Skills Acquired:SQL Query writing and execution: Used to access the database to find specific information to execute test cases. HP Quality Center: We used this to organize all test cases, including specific ones, to test the requirements with the software. This software helped us to plan and write test cases and test plans.Lifeworks: Used to manage client members' billing and benefit changes.Other Programs/Software: Microsoft Dynamics CRMMicrosoft Dynamics NAVMicrosoft Office

I regularly interacted with management to gauge the dynamic of current guests and preserve the safety of clientele through tactics learned in alcohol awareness certification training. I managed several different credit card tabs, cash tabs, and tips throughout each shift. Finalized all transactions and reported profits to management at closing. I improved my interpersonal communication skills by interacting with clients and business groups. I would sometimes manage the bar and restaurant while serving our clientele exceptionally. I successfully trained over 35+ employees on the importance of customer service by showing them how to effectively multi-task and work as a team, improving customer relations.Passed a Plymouth Police underage drinking sting in October 2011 and July 2015I was named Employee of the Month after only six months of being employed.