Kurt Ferguson Email & Phone Number

Sydney, NS, CA

Sydney, Nova Scotia, Canada

Sydney, Nova Scotia

• Record and update all incidents, service requests and change requests within our helpdesk
• Provide computer helpdesk support via onsite, remote desktop, and phone with end-users
• Train, empower users and promote security awareness to ensure system security and customer efficiency
• Identify networking problems, using diagnostic testing software and equipment
• Deploy and redeploy workstations based on user needs
• Examine business processes and needs, help devise plans on increasing performance

Fort Macmurray, AB

Perform general cleanup duties. Setup and takedown of work areas. Operating power tools, machinery, and vehicles. Provide assistance to other tradesmen. Obtained my confined space OSSA training.

I provide hardware/networking support for banking systems and retail support for businesses all over Atlantic Canada. These range from small businesses to large retail chains. With this position, I am very involved with setting up, maintaining, and troubleshooting issues which include network issues with computers, server communications, cisco.

Calgary, Canada Area

Develop the new CRM system used by CPLS. Create the necessary tables, functions, and stored procedures to maintain database integrity. Have integrated new features for users such as creating customized invoices, reporting tools, and summarized order views.

Glace Bay, NS

Provided technical support for Office for Mac. Excelled in providing exceptional customer experiences.

Calgary, Canada Area

Audio Processing: Processed meeting audio and creating hard/digital copies which were made available to meeting attendees. CRM Development: Created CRM System for employees to track all areas of business. Created and maintained database integrity.

Glace Bay, NS

Provided technical support to Level I support representatives. Provided feedback to CSRs on call management and troubleshooting. Developed training initiatives for CSRs and new hires.