- Managed 24x7 network performance monitoring across seven countries in the AAE region, maintaining an uptime of 99.9%. Achieved a 15% reduction in latency and a 20% increase in network throughput through proactive optimization.- Configured and managed a variety of Cisco Catalyst switches, including 4506-E, 2960, 9200, 3650, and Nexus 5K, 2K series switches with fabric extenders (FEX).- Oversaw, troubleshoot, and resolved daily user queries related to IP telephones, maintaining 99% telephony service availability.- Coordinated with Orange Business Services to optimize SDWAN routes, resulting in 40% decrease in layer 3 outages.- Proficiently handled Cisco Wireless LAN Controller (WLC) devices, such as 5500, 9800, 9100 EWC and SCALANCE W1750D, achieving 98% wireless network availability and a 25% increase in coverage.- Performed timely firmware upgrades on network equipment, enhancing stability and security, while ensuring data device security through Cisco ISE and TACACS+ server.

- Delivered technical oversight for multi-site enterprise level LAN, WAN, and WLAN, encompassing planning, implementation, expansion, maintenance, and troubleshooting, resulting in improved network performance and stability.- Optimized and analyzed existing hardware, including switches, firewalls, routers, and networking systems, leading to increased network efficiency and reliability.- Designed, deployed, and administered a secure and efficient wireless infrastructure and supporting systems, contributing to improved connectivity and accessibility.- Evaluated and implemented security improvements and system upgrades, ensuring network stability and security and reducing potential security threats by 50%.- Developed and monitored policies for the effective use of network resources, guaranteeing smooth operation, reducing downtime by 30%

- Supervised and set up Cisco 2960, 2950, and 3650 series switches and access points, including Linksys and Cisco devices, resulting in improved network performance and reliability.- Oversaw, troubleshot, set up, and resolved day-to-day user queries related to IP telephones, contributing to improved user satisfaction and reduced technical support workload.- Installed and configured DHCP and NPS servers, and effectively maintained VMs through vCenter Server, ensuring network stability and availability.- Created and maintained a comprehensive Visio documentation database of the network topology, facilitating efficient network management and reducing potential errors.-Regularly updated and patched servers using Microsoft's SCCM, improving functionality and security and reducing potential security threats by 40%.

- Installed and optimized client computer systems, resulting in an average productivity increase of 20% and improved functionality for clients- Conducted client meetings to diagnose software, networking, and hardware issues and delivered effective solutions, leading to an 85% client satisfaction rate.- Repaired hardware malfunctions, resolved software issues, and solved networking problems, contributing to a reduction in downtime by 30%.- Provided technical support both on-site and through remote-access systems, ensuring prompt resolution of client issues and maintaining a 95% first call resolution rate.

Manages SAN, Videos and CG servers and ensures smooth operation of BOL News transmission.

Provide level I support to users and direct installation and management of software, Windows Operation Systems and networks.

Learned the basics of satellite communication and broadcasting