Steering high-impact analytics programs at EXL, my role intertwines strategic oversight with a hands-on approach to drive cross-functional project success. With a MBA in International Business from IIFT Delhi and a B.Tech in Computer Science from KIIT University, I am a Senior Manager/ Project Manager - Analytics at EXL, where I leverage my 6 years of experience and skills in program management, analytics, BI, process improvement, business analysis, and stakeholder engagement. As the Program Manager, I manage the engagement with top US asset management firms across data operations, CRM, and business intelligence domains and oversee planning, execution, and review of multiple projects and processes using Agile methodologies.I utilize data-driven decision making to optimize performance and quality, and to identify and implement continuous improvement opportunities. I have developed a machine learning model-based segmentation solution to target potential prospects for financial products, revamped the existing client platform to integrate third-party data and enhanced sales team coverage, and executed consulting engagements across the US top 10 asset management firms. I also prepare and present regular business reviews and project status updates with internal and external stakeholders, and collaborate with cross-functional teams to align strategy and goals. I am passionate about delivering innovative and customized solutions that drive efficiency and growth in the financial services, capital markets, information technology and telecommunication sectors. I thrive on crafting roadmaps, managing risks, and leading diverse teams, all to deliver tailored solutions that resonate with top-tier asset management firms globally.Skills: Project Management, Data Analysis & Reporting, Communication, Leadership, Data-Driven Decision-Making, Process Improvement, Stakeholder Collaboration, Technical Interface, Solution Delivery, Experiment Design and Interpretation, Presentation Skills, Cross-Functional Collaboration, Stakeholder Identification and Consensus Building, Advanced Excel, SQL Proficiency, Tableau, Collaborative Leadership, Strategic Thinking, Business Development
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Program Manager - AnalyticsExlBengaluru, Ka, In
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Project Manager - AnalyticsExl Apr 2023 - PresentLed the engagement with top US asset management firm overseeing cross-functional projects & goals across data operations, CRM and Business Intelligence initiatives managing client interactions, stakeholder communication, execution & delivery leading 8-10 member team across geographies- Provided end-to-end program management support across 5+ projects and initiatives by defining, building out, implementing, managing, and tracking teams' Objectives and Key Results (OKRs), Key Performance Indicators (KPIs), roadmaps, workflows ensuring on-time delivery- Collaborated with development and business stakeholders in an ever-changing environment to establish roadmaps and timelines, anticipate and manage risks, and resolve technical or operational challenges along the way. - Remove obstacles/impediments faced by the development team and escalate appropriately adhering to project SLA scope, budget, and schedule commitments- Continuously challenge the status quo and introduce changes for process improvements within the team's scopes- Developed more than 20 executive dashboards in Tableau, leading to 40% reduction in manual reporting and providing data-driven, actionable insights to senior leadership. Additionally, automated over 15 existing business critical workflows.- Optimized the data operations process project handling client's daily/monthly BAU processes across US & EMEA regions leading to 30% reduction in turnaround time and 10% QoQ improvement in ticket closures- Utilized JIRA & Confluence to collaborate, document and effectively deliver key priorities for cross-functional team of Sales, Product, CRM, UI/UX & QA- Drove revenue growth through identification of new business development opportunities, leading business proposals, RFI/RFP response, contributing to estimated additional 15% revenue increase- Provided mentorship and support to team members helping them to continue growing further in their roles and capabilities and actively involved in recruitment
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Manager - AnalyticsExl Jun 2021 - Mar 2023Executed cross functional consulting projects by understanding business problems and proposing customized solutions involving new feature definition to improve processes, customer adoption and to reduce cost utilizing business intelligence and analytics across the top US asset management firms.- Developed a Machine Learning model-based segmentation solution to identify potential prospects for financial products, enabling the client's market expansion into the APAC region for investment opportunities and improve digital marketing engagement by 20%- Revamped the existing client platform to manage and report on Broker teams by integrating third-party data to enhance sales team coverage, identifying new Broker teams and estimated $XX million in new opportunities.- Optimized 10+ business flows using advanced Excel, pivot tables, SQL and Alteryx resulting in a 25% process improvement- Owned the project plan, schedules, Business Requirements Document (BRD), test plans and collaborated with the development and leadership teams to prioritize backlog items and implement continuous improvement initiatives.- Successfully delivered project objectives within the budget and set timelines while adhering to Service Level Agreement (SLA) requirements.- Established and maintained processes to manage scope over the project lifecycle, setting project quality and performance metrics, and identifying and managing risks developing risk mitigation strategies.- Facilitated quarterly business reviews and stakeholder communications to align, coordinate, collaborate, document, review, and deliver key priorities and initiatives effectively.- Drove key organizational initiatives across hiring, training, employee engagement, and performance management- Possess a strong understanding of program management, software development life cycle (SDLC) process, and Agile methodology, utilizing project management tools such as Jira & Confluence.
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Senior Club Co-OrdinatorSystemix: The Systems Consulting, E-Commerce And Smac Club, Iift Feb 2020 - Mar 2021Iift,Delhi- Elected as the Senior & Junior Club Co-Ordinator for Systemix Club of IIFT Delhi - Managed club activities like organizing guest lectures, develop concept notes on e-Commerce, product management and tech disruptions- Executed the National IT Conclave inviting esteemed IT industry stalwarts for thought leadership- Conduct annual national-level competitions getting 400+ registrations from all over India -
Strategy InternWaterlife India Private Limited Jul 2020 - Aug 2020- Converted 8+ dealers helping the company's strategic entry into the B2B segment - Developed the pitch deck, product feature document, competitor analysis and ROI dashboard for installation and operations return calculation- Responsible for business development and extension of the dealers and investors network -
Summer InternTata Steel Apr 2020 - Jun 2020- Designed Agrico's omni-channel market entry strategy in Africa through e-commerce/retails/importers and found opportunities in each channel for sales conversion and future engagement- Analyzed last 5 years export data and buyers data to find gaps in current product portfolio- Recommended target countries across 4 regions of Africa with recommended product for each region -
Software EngineerEricsson Mar 2017 - May 2019Kolkata Area, IndiaDeveloped, enhanced, tested, and maintained a SQL codebase consisting of 10K+ lines for an internal marketing product aimed at reporting and marketing products to build customer services. - Followed agile sprints for development and integration to ensure timely delivery. - Provided operational support for the product by resolving over 20 key issues and defects, ensuring Service Level Agreement (SLA) compliance for project activities. - Automated critical business flow, eliminating manual intervention and enhancing speed by 50%. This removed manual intervention and notified relevant stakeholders, adding business value. - Single point of contact for successful application transition from other supplier including knowledge transfer -
Software EngineerEricsson Sep 2016 - Feb 2017Kolkata Area, IndiaDevelopment of Tableau based dashboard as per client key performance indicators which helped in reporting activities and predictive analysis for future improvements- Developed relevant metrics to keep its users updated about the KPIs in detail and further improve the existing processes- Enhanced, tested, and maintained existing dashboards and resolve customer raised defects Received client appreciation for successful completion of Design Phase Technology and Platform- Tableau, Postgres
Kumar Aakash Skills
Kumar Aakash Education Details
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International Business -
8.54/10 -
91.75
Frequently Asked Questions about Kumar Aakash
What company does Kumar Aakash work for?
Kumar Aakash works for Exl
What is Kumar Aakash's role at the current company?
Kumar Aakash's current role is Program Manager - Analytics.
What schools did Kumar Aakash attend?
Kumar Aakash attended Indian Institute Of Foreign Trade, Kiit University, Loyola School Jamshedpur, Loyola School Jamshedpur.
What skills is Kumar Aakash known for?
Kumar Aakash has skills like Business Strategy, Microsoft Office, Database Management System, Business Development, Marketing, Market Research, Tableau, C++, C, Business Intelligence, Data Visualization, Sql.
Who are Kumar Aakash's colleagues?
Kumar Aakash's colleagues are Reedah Petersen, Subhashree Tripathy, Chandan Awasthi, Heena Bajaj, Rajesh Suri, Manohar Sekhar, Suman ..
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