• Handling Primary & Secondary Logistics & Warehousing of East & North East location Ambient and Frozen Stock of 4 Brand i.e. KFC, Pizza hut, Vango & Costa Coffee under Devyani International Limited for Food & Beverages, RM& PM, Confectionaries, Staples, Cleaning Material, Crockeries, Bakery, Frozen Raw Foods, Vegetables, etc that constitute to 1100+SKU.• Operating with two 3PL and one own rented Warehouse serving to 300+ Stores.• Handling procurement of Staples, Non-Veg, Vegetables, Small wares, Paper Material, Dairy product, Seasonings, Beverages, Edible oil, Operating material etc.• Freight Procurement & Transportation set up for existing & New Lane through 3PL.• Indulging in team Management & Other Stakeholders for logistics operation, Inventory optimization Management, Customer Service, Distribution strategy formulation & Cost Analysis.• Handling 9 on roll team & 50 off roll Team. Monitoring OTIF & SLOB for on time action and coordinating with Store Teams for clearing ageing stock.

• Warehouse Management, Secondary Logistics for Confectionaries, Foods, Home Care, General Merchandise, Personal Care, Staples & Beverages.• Handling North, East & NESA zone with 7 CFA in coordination with 3 PL Partner & Central Team with a space of 141K SQFT serving to 445 DB for Approx 450 SKU.• Transportation set up from existing & New Lane through 3PL in coordination with Central Team.• Indulging in team Management & Other Stakeholders for logistics operation, Inventory optimization Management, Customer Service, Distribution strategy formulation & Cost Analysis.• Handling on roll team of 3 Regional warehouse manager & off Roll Team of 25 People.• Monitoring OTIF & SLOB for on time action and coordinating with Sales for clearing ageing stock.

• Warehouse Management, Secondary Logistics for Edible oil, Spices, Soya Chunk, Vanaspati with handling of 90 Cr business monthly for 124 Distributor.• Handling west Bengal region with 3 CFA i.e Kolkata, Raniganj& Siliguri with 85KSQFT for 147 SKU with 5K MT volume for secondary logistics on monthly Basis.• Monitoring OTIF & SLOB for on time action and coordinating with Sales for clearing ageing stock.• Indulging in team Management & Other Stakeholders for logistics operation, Inventory optimization Management, Customer Service, Distribution strategy formulation & Cost Analysis.• Handled Primary logistics initially for 4 months from 3 factories to Pan India for 30 Depot and 2500 Distributors with monthly volume of 18K MT dispatch, Freight procurement on weekly, Monthly & Yearly basis for FTL transportation.

Handling primary logistics for Pan India factory to WSP

As a state head of Jharkhand and looking Customer service profile for whole Jharkhand.Looking 21 Delivery Centres for better operation services all across Jharkhand.Handling a team of 14 Customer services Executives for better efficiency of services.Responsible for arranging maximum delivery to customer and increasing service efficiency of all over Jharkhand.Arranging telecalling to customer through Customer Service Executive so as deliver shipment on time.Looking Reverse pickup from customer and arranging fresh pickup from vendors.Arranging a proper follow-up of consignment through Customer Service Executive right from origin to destination.Arranging training to Customer Executives as and when required.Keeping a record of Mis Report .i.e. RVP, Delivery, Return to origin and out for delivery.Monitoring,Controlling and auditing 20 district performance on time to time basis.

Taking care of the sales with focus on achieving predefined sales target and growth; forecasting and planning monthly & quarterly sales targets and executing them in a given time frame.Developing new client,Providing Proposal and negotiating with them for securing profitable business.Maximizing customer satisfaction level by monitoring customer complaints and handling customer grievances.Taking bit plan from channel partner and meeting with prospect client.Maintaining and managing existing accounts to ensure business sustainability, organizing promotional programs and participating in exhibition for better brand visibility.Co-ordination with various internal teams, like Account management, Business Development, Operations and act as a single point of contact for clients.Handling Team and providing training to them as and when required.Providing provision of warehousing as per company norms.

Cold calling to raw data and convert the suspects into prospects and Understanding the need of the customers and giving them best possible solution. Generating business from existing clients, thereby achieving business targets.Initiating & developing relationships with key decision makers in target organizations for business development.Providing business Proposal Based on surface,Air and Train .Developing kiosk and associate for the company.Customer Relationship Management.