As a dedicated and results-driven professional at Rhenus Logistics, I excelled in leading projects and managing key accounts. A key aspect of my role involved new project implementations, designing solutions for existing accounts, deep selling and cross-selling, ensuring billing adherence and service level adherence through a robust review mechanism.My Key Accounts-Donaldson Company Daikin IndiaWavin IndiaIndigo Airlines Wahl Clipper HasbrSabicFreudenberg nok pvt ltdEcolabNalco Water- An ecolab company

• Relationship management• Solution designing and preparing commercials• Capex & Opex planning• Procurement • Vendor Management• Customer management• Contract negotiations• New business development

1. Inventory management project:• As is analysis of end to end process in Walmart FC Mumbai, identified process bottlenecks and proposed solution• FSN analysis: Identified fast moving items and created hitting areas which reduced the picking time by 20 %• Designed co-storage and co-shipment matrix2. Transport Management ProjectStreamlining Transportation Management System for Walmart Mumbai FC• Performed gap analysis and brought improvement in routing, tracking and shipment sorting to ensure prompt & accurate delivery of goods• Served as primary contact for client & technical service provider and responsible for bringing required changes • Designed scorecard for transportation vendors brought rewards and recognition plan for drivers• Identified reasons for returns and executed counter measures to decrease rate of returns

Designed a Strategy to improve customer satisfaction and customer retention of OYO Rooms Micro Market NainitalMarket sizing and competitive landscape analysis of tours and travel service providersMonitored and improved quality of service, enhanced the customer engagement and customer retentionAnalysed OYO Nainital market survey data and worked on KPI’s to improve customer satisfaction by 12.4 %Conceptualized and designed three tour packages which generated revenue of 10 Lakhs for OYO MM Nainital

Objective- Designing and creating companies product and strategizing on packaging and deployment of the product• Conducted AS-IS Analysis of existing market and identified the size of education technology industry in India• Performed primary research to find the market trends of students preferring to the available online courses • Benchmarked the company’s product categories with its competitors on qualitative and quantitative aspects• Recommended product innovation and product modification to improve firm’s top line and bottom line • Architected corresponding questionnaire for telephonic survey, conducted the survey and extracted inferences• Interviewed BFSI experts on opportunities and uncertainties in banking sectors due to current market changesAchievements:• Received letter of recommendation for dedicated efforts and commitment towards completion of project• Researched and created a Calendar for deployment of content videos used as a standard practice by the firm• Designed and created marketing & learning content videos which has since then been deployed by the firm

Project: Hazard identification and risk assessment• Analyzed process flow mapping of assembly line that consist of 32 workstations• Performed failure mode effect analysis (FMEA) to predict the potential hazard in the work at work stations • Deduced critical safety threats using Pareto Analysis based on risk priority number & suggested improvement