Kumar Gaurav Email & Phone Number

Umm Al-Quwain, United Arab Emirates

• Schedule inductions for new staff• Manage new joiner administration (Visa, Immigration, Emirates ID, Medical, New Joiner Documents) • Manage a performance-based appraisal system that drives high performance and monitor probationary periods.• Prepare salary certificates/NOC/offer letters/employment contracts• Coordinate with internal administrations process: daily attendance, sickness absence and annual leaves.• Ensure accurate and timely HR reporting information.• Deal with any performance or grievance issues in a legally compliant and professional way• Develop and implement HR strategies, systems, policies and procedures across the organization.• Conduct training needs analysis and designs and implement a training plan with input from business heads.• Maintain organization staff by establishing a recruiting, testing and interviewing program, reference check for candidates, assisting Management on candidate selection, conducting and analyzing exit interviews, recommending changes.• Perform any other duties as required by the Management (Account Payables)Schedule inductions for new staff• Manage a performance-based appraisal system that drives high performance and monitor probationary periods.• Coordinate with internal administrations process: daily attendance, sickness absence and annual leaves.• Ensure accurate and timely HR reporting information.• Deal with any performance or grievance issues in a legally compliant and professional way• Develop and implement HR strategies, systems, policies and procedures across the organization.• Conduct training needs analysis and designs and implements a training plan with input from business heads.• Manage a performance-based appraisal system that drives high performance and monitor probationary periods.

Dubai, United Arab Emirates

• Maintains service & product quality, ensuring that customer’s need and expectations are met.• To ensure customer drink are prepared & served according to company standards • Ordering the fruits and maintaining stock according to requirement.• Responsible for all cash transaction and accounting procedure.• Scheduling & utilizing staff according to requirement of days(Weekdays or Weekend)• Coach individual team members to develop their skills and maximize performance• To motivate and be proactive in encouraging team commitment and spirit • To ensure stock and cash control consistently according to company’s policy• Involved in setting of department target and objectives and monitor and strive for their achievement ● Adroit in training & monitoring the performance of team members to enhance productivity and ensure profitable operations. ● An effective communicator with excellent relationship building & interpersonal skills. Strong analytical, problem solving & organizational abilities.

India

Ensuring high quality services, resulting in customer delight and optimum resource utilization. Ensuring utmost maximum customer satisfaction by closely interacting with in-house and potential guests to understand their requirements and customizing the product and services accordingly. Delivering high-value restaurant services to upscale clients for exalting their satisfaction levels.• Proficiently handling operation of KFC • Providing legendary service to every customers • Looking after daily, weekly & monthly inventory & control the • pilferage• Looking after projection chart & Product Projection at peaks• Always check the daily sales reports• Giving training to the new appointed team members about the food& Beverages services.• Taking feedback from the customer

London, United Kingdom

During the training period, I had acquired a good working knowledge of the hospitality sector, the top competitors, the volume of traffic and the hotel experiences and so on.• Understood the present situation of the hotel and developing strategies for improving• Learned how to provide reports on status as per the requirement of the organization, this has to be done on a regular or periodic basis• Studied the feedback on customer satisfaction and giving a report on these results so that necessary suggestions can be made on improving the customer relationship.• Understood the organizational protocols so that he or she can follow all these rules during his or her tenure in the hotel• Coordinated and fulfilled the requirements regarding the proposed budget and also contribute to suggestions for the marketing and sales division• Analysed the requirement of different divisions and providing useful suggestions with the potential to make significant changes• Acquired basic knowledge of accounting

Master Of Business Administration (M.B.A.), Human Resources Management/Personnel Administration, General,Marketing

Post Graduation In Hospitality And Tourism, Hospitality And Tourism

Bachelor Of Commerce (B.Com.), Business/Commerce, General