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Kumar Mohan Email & Phone Number
Senior General Manager-Strategic Alliance and Partnership
at
equentis
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✓ Verified May 2026
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Current company
Role
Senior General Manager-Strategic Alliance and Partnership
Location
Mumbai, Maharashtra, India
Who is Kumar Mohan? Overview
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Quick answer
Kumar Mohan is listed as Senior General Manager-Strategic Alliance and Partnership at equentis, based in Mumbai, Maharashtra, India. AeroLeads shows a matched LinkedIn profile for Kumar Mohan.
Kumar Mohan previously worked as Director of Operations at Hansa Direct and Assistant General Manager -Service Delivery Head (West) at Matrimony.Com Pvt Ltd. Kumar Mohan holds Master Of Business Administration - Mba, Marketing/Marketing Management, General, A from National Institute Of Business Management (Nibm) Global.
Company email context
Email format at equentis
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equentis
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Profile bio
About Kumar Mohan
🌟 Excited to share my journey! With over two decades of experience in B2C sales, operational planning, and business transformation, I've been fortunate to lead impactful initiatives and drive growth at every turn. Armed with an MBA and certifications in Six Sigma, digital marketing, and sales techniques, I've honed my skills to deliver results and exceed expectations.Managing large and diverse teams of customer service professionals, I've fostered a culture of excellence and collaboration, driving towards common goals.My core competencies span across various domains, including customer lifecycle management, inside sales, profit and loss management, business strategy formulation, process efficiency enhancement, strategic alliances, vendor management, and cross-functional relationship management.I take pride in introducing innovative initiatives aimed at enhancing customer experience, such as video calling, live chat, and personalized assistance. These efforts have significantly boosted customer satisfaction, loyalty, and retention rates, contributing to the overall success of the organization.Moreover, I've cultivated strong partnerships and nurtured vendor relationships that are not just transactional but strategic and aligned with our organizational goals. By fostering mutually beneficial collaborations, we've been able to drive sustainable growth and create lasting impact.Always eager to learn and grow, I'm currently pursuing a leadership course from IIM Ahmedabad to further sharpen my skills and deepen my knowledge in the dynamic field of online matchmaking. I believe in continuous improvement and staying ahead of the curve to navigate the ever-evolving landscape of the industry.I'm passionate about driving positive change and achieving excellence in everything I do. Let's connect and explore opportunities to collaborate and create value together!
Listed skills include People Managment Skills, Analytics, Analytic Thinking, Cross Functional Team Leadership, and 9 others.
Current workplace
Kumar Mohan's current company
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8 roles
Kumar Mohan work experience
A career timeline built from the work history available for this profile.
Director Of Operations
Current
Jan 2024 - Present
Assistant General Manager -Service Delivery Head (West)
Sales Management: Expertise in managing and supervising B2C sales activities, including setting revenue targets, tracking progress, and ensuring targets are met.Customer Service: Proven ability to address customer complaints effectively, ensuring high levels of customer satisfaction and loyalty.Team Leadership: Skilled in supervising employees, monitoring.
Dec 2013 - Jan 2024
Account Manager
Arvato -Bertelsmann Marketing
As an accomplished professional, I've had the privilege of overseeing the performance of a dynamic team within a prominent American multinational internet consumer-to-consumer corporation, catering to the unique demands of the Indian market. My role centers on driving excellence, ensuring consistent results that exceed expectations, and cultivating an.
Dec 2012 - Dec 2013
Operations Manager
- Process: -
- Handled India's largest air-conditioning (AC) & commercial refrigeration company process (Inbound, Outbound,email and back office)
- Handled India's largest integrated private power utility process(Inbound Process)
- Handled a joint venture two leading Public Sector Banks in India and leading Japanese Company in the Life Insurance market process(Inbound, Outbound and email )Job Responsibilities To ensure that overall team's.
- Target Indent Vs Delivery.
- Seat Utilization and Occupancy Levels.
Aug 2010 - Dec 2012
Asst Manager
- Job ResponsibilitiesSet up of outbound process – Dialer understanding (Genesys) – Dialer logics as per processes. Calibrating client regarding the parameters to work upon different processes. To set up 15 different.
- Zero Usage calling
- Voluntary Retention
- MNP Calling
- Winback calling
- Churn FTR & Churn FLR
Apr 2008 - Jul 2011
Financial Service Consultant
Dec 2007 - Apr 2008
Customer Service Team Lead
- Ensuring that product related updates / process related updates / focus areas of the contact center etc are communicated to the team members appropriately.
- Having a Weekly/Monthly Review of the team performance with each of the team members.
- To interact with the client services and the respective Circles, to ensure that the customers are validated as per the requirement.
- To make a note of MAFI observations on a daily basis, along with the new updates, and create a daily briefing point sheet and to circulate the same to all the team leaders and CSR's. The same gets displayed on the.
Dec 2003 - Oct 2007
2 education records
Kumar Mohan education
Master Of Business Administration - Mba, Marketing/Marketing Management, General, A
Leadership
FAQ
Frequently asked questions about Kumar Mohan
Quick answers generated from the profile data available on this page.
What company does Kumar Mohan work for?
Kumar Mohan works for equentis.
What is Kumar Mohan's role at equentis?
Kumar Mohan is listed as Senior General Manager-Strategic Alliance and Partnership at equentis.
Where is Kumar Mohan based?
Kumar Mohan is based in Mumbai, Maharashtra, India while working with equentis.
What companies has Kumar Mohan worked for?
Kumar Mohan has worked for Equentis, Hansa Direct, Matrimony.Com Pvt Ltd, Arvato -Bertelsmann Marketing, and Serco.
How can I contact Kumar Mohan?
You can use AeroLeads to view verified contact signals for Kumar Mohan at equentis, including work email, phone, and LinkedIn data when available.
What schools did Kumar Mohan attend?
Kumar Mohan holds Master Of Business Administration - Mba, Marketing/Marketing Management, General, A from National Institute Of Business Management (Nibm) Global.
What skills is Kumar Mohan known for?
Kumar Mohan is listed with skills including People Managment Skills, Analytics, Analytic Thinking, Cross Functional Team Leadership, Teamwork, Management, Microsoft Office, and Customer Experience.
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