Hansa Direct – a part of Hansa Customer Equity , is a one-of-a-kind Customer Experience Centre backed by specialists across data, analytics, MarTech and digital. The core focus of services here is helping a customer build a lifelong relationship with a brand and not just for addressing one-off issues or complaints.
At Hansa Direct, a customer interaction does not end with the completion of a call or closing of a chat. This is, instead, the start of a personalised omni-channel engagement journey that ensures a seamless customer experience. Highly trained ‘Customer Experience Agents’ at Hansa Direct covers a majority of customer touchpoints to promise superior CX thereby assuring a better ROI and analysis of effectiveness related to customer-centricity initiatives. Hansa Direct’s endeavour is to build a long-lasting connect between a brand and it’s customers at every touch point and with every interaction, create an experience for them.
Customer Engagement Services at Hansa Direct are supported by data & analytics derived from the customer’s behaviour while interacting with any given brand – Right from inquiry, purchase, and digital conversations to delivering customer service post-sales. Unlike traditional contact centres, Hansa Direct is also outfitted to deliver 24×7, multi-lingual support, and end-to-end customer experience management.
We are constantly evolving with the needs, and the expectations of the customer by providing resolutions within the defined TAT. Further, through our Interaction Analytics or Call Centre Analytics, we help identify best practices, measure performances, identify existing gaps in coaching, and guide agents in near real-time to provide the best possible customer experience. By applying analytics to the rich resource of structured and unstructured data, we create processes that help agents to be more effective, efficient and engaging.
Company Details
- Employees
- 299
- Founded
- -
- Address
- 5th Floor A Wing Relaible Tech Park, Gavate Wadi, Midc,, Airoli,india
- Industry
- Business Consulting And Services
- NAICS
-
Management, Scientific, and Technical Consulting ServicesManagement Consulting ServicesOther Scientific and Technical Consulting ServicesOther Management Consulting Services
- Keywords
- Omnichannel Communication, Digital Transformation, Experience Management, Interactive Voice Response, Lead Conversion Management, On-Site Service Management, Brand reputation management, Social Media Response Management, Sentiment Analysis.
- HQ
- Navi Mumbai, Maharashtra
Hansa Direct Questions
Hansa Direct's website is https://www.hansacequity.com/hansa-direct/
Hansa Direct's LinkedIn profile is https://in.linkedin.com/company/hansa-direct
Hansa Direct has
299 employees.
View email and phone details for 299
employees at Hansa Direct.
Hansa Direct's industry is
Business Consulting and Services
Hansa Direct's top competitors are
Hansa Research Group,
Inloyal (Acquired By Hansa Cequity),
Accenture,
Conneqt Business Solutions,
R K Swamy Limited,
Hansa Direct Private Limited,
Hansa Cequity,
Hexaware Technologies,
Deloitte,
Concentrix.
Hansa Direct's categories are Business Consulting and Services
Hansa Direct's founding year is 2009
