Oversaw operations, financial governance & business development of 3 Care Homes, and a total capacity of 158, with a team of 4 managers & 150 nursing, care & ancillary staff. Key Responsibilities • Hands-on leadership over all financial, operational, compliance & care related matters, initiated all policy decisions & determined operational needs of all 3 Care Homes• Oversaw all aspects in the day-to-day running of the Care Homes, delivering high-quality care for 158+ residents• Drove client acquisition via effective word of mouth due to exemplary service provision• Liaised with health care professionals to develop tailored care plans based on individual needs of each resident• Effectively managed staffing rotas to achieve optimal staff cover• Primary point of contact with Local Health Authority, Social Services, General Practitioners, Social Workers, and other Agencies• Identified strengths, weaknesses, opportunities & risks, aiding continued business growth• Implemented enhanced complaint-handling processes, quickly resolving resident issues & improving Care Home reputation• Recruited, coached & mentored high performing staff, optimising care qualityKey Achievements • Increased business revenue by 12%, year-on-year • Expanded Care Home capacity from 60 beds to 158 beds, to deal with client demand• Enhanced operational efficiency, reducing annual staffing costs by 11% by removing the use of agency staff• Audited processes to improve workflow systems, resulting in 19% increase in service efficiencies• Effectively marketed practice improvements to grow new residents by 18% with an active waiting list of clients over a 2-year period• Reduced equipment expenditure by 10% through effective supplier negotiations• Averaged 90% occupancy rate versus the national average of 82%• Chosen by the University of Edinburgh as a case study for 1 year to see the benefits of technology implementation within the care home sector

Hired on 2 separate business projects, including the development of a new English Pub in Mumbai & a Golf Course just outside of Mumbai, for a major Israeli Real Estate Fund.Key Responsibilities • Oversaw renovation, costing & financials of the pub • Provided a year of operational management, setting up SOPs & efficient workflows• Worked with IMG the World leader in Golf design and development on the masterplan, acquiring 340 acres of land from multiple landowners• Built and maintained a trusted advisor relationship with clients, working closely to develop successful long-term strategies and helping bring them to fruition• Offered expertise on employee and business development plans to enhance implementation and routine oversight• Liaised with clients to ensure quality assurance• Assisted with identifying, interviewing, and testing top talent to optimise productivity• Streamlined operational efficiencies by delivering recommendations for processes and procedures• Wrote and realigned key plans, including functional specifications, feasibility analysis and requirements definitions to facilitate smooth and efficient improvement strategiesKey Achievements • Effectively managed budgets of £2M • Supported business development of the Pub, through the sales lifecycle with new customer, generating £70K in revenue• The pub was voted the “Best New Pub of 2008” by Business Today

Took over operational management of the Care Homes, providing direction & oversight over clinical, financial, marketing & operational matters.Key Responsibilities • Established organisational vision & developed strategies to achieve sales, profit & client service goals• Evaluated and resolved conflicts as well as addressed internal and external business problems• Supported company growth by working constructively with team members to generate new business opportunities in line with service levels and budgeted costs• Provided daily team briefings to staff to ensure urgent issues were resolved promptly and escalated accordingly• Negotiated the pricing of both private & state funded clients, alongside negotiating bulk sales with the NHS for palliative care services for the company• Held monthly meetings Inspectors to update them on changes within the company• Initiated staff training, focusing on the management team of the Care Homes and their ability to deliver excellent service• Adhered to both the Quality Assurance of the Care Commission as well as the ISO 9001 accreditationKey Achievements • Controlled costs in line with company targets, reducing excess spend by 8% without impacting quality of service delivery• Minimised discrepancies by training all staff in house, alongside a clinical lead, on best practices, policies & procedures• Became the first private sector organisation to achieve a 5-star rating from the CQC within Norfolk

Evaluated and assessed ineffective policies and programmes within City Legislature and generated new proposals regarding City redevelopment and efficiency.

Was responsible for developing and building long term relations with potential high net worth clients selling company pension funds & successfully added to the company client list.

Proposed and implemented logistics plans for international distribution of merchandise within the European marketplace.