Raghvendra K. Email & Phone Number

Dubai, United Arab Emirates

• Sr. Compliance Consultant - Governance, Risk and Compliance Responsibilities:
• Develop and implement GRC programs: responsible for designing and implementing comprehensive GRC frameworks that align with industry regulations and best practices. This involves tasks like conducting risk assessments.
• Manage compliance obligations: Ensuring the organization adheres to various regulations, including anti-money laundering (AML), know your customer (KYC), and data privacy laws. This involves staying updated on.
• Conduct due diligence: Performing due diligence on third-party vendors, clients, and other entities to mitigate risk exposure.
• Monitor and audit compliance: Monitor the organization's adherence to GRC policies and conduct audits to identify and address any gaps.
• Provide guidance and training: Training staff on GRC policies and procedures to ensure everyone understands their compliance responsibilities.

Dubai, United Arab Emirates

• Compliance Consultant - GRC
• Perform screening and provide recommendations.
• Provide guidance on CDD/EDD Procedures/ongoing due diligence.
• Perform KYC and CDD review.
• Perform EDD reports based on the transaction monitoring.
• Review of internal STR/SAR reports and recommend to compliance officer for reporting in Go AML, Suggestions to compliance officer on further investigations if any.

Dubai, United Arab Emirates

Dubai, United Arab Emirates

• WORK EXPERIENCEEnterprise Service Manager (Enterprise Account Service Management – EITC) Du Telecommunications, UAE (Aug 2018 - Present)
• Accountable for driving all phases of enterprise account management, customer servicing, relationship building and customer database to meet business goals.
• Provide excellence customer service and support to the internal units to attain service objectives, account goals and KPIs.
• Manage wide range of enterprise accounts to attain customer satisfaction and ensure internal operational excellence.
• Conduct business related and customer meetings to identify gaps and requirements towards streamlining operations.
• Apply customer centric approach in addressing client priorities to attain client delight with high compliance scores.

Dubai

As a Finance Relationship Officer, I determined potential customers through databases, cold calling, follow up leads and telephone and personal contacts. I was involved in selling personal finance products to the specified target segments and meeting monthly sales targets. I interfaced with contact potential customers and maintained wide range of bank’s.

Mumbai, Maharashtra, India

Working as a Manager, I implemented standardized procedures for issue escalation and performance metrics to improve on customer experience. I maintained accurate records and documented customer service actions through understanding of key account needs. I resolved numerous client issues and complaints through statistics analysis and compilation of accurate.

Mumbai Area, India

For Tata Consultancy Services, I worked as AML / KYC and compliance Analyst (Banking - USA and Australia) and led corporate retail & investment banking. I monitored client onboarding, due diligence, screening/high risk clients database and relationship servicing for all the clients. I led due diligence and approval of electronic KYC record and appendices.

Mumbai, Maharashtra, India

Sr. AML ANALYS

Bengaluru Area, India

Post-Closing Quality Control Underwriter (underwriting)- Performing audits of closed loans; ensuring loans are underwritten and closed according to Company policies and procedures.- Underwriting of mortgage files for secondary market.- Coordinating with bank attorneys for documents completion or correction from the mortgagor’s.

Mumbai Area, India

• Customer service Officer
• Interacts with a company’s customers to provide them with information to address inquiries regarding products and services.
• Up-sell products and services.
• Identify, research, and resolve customer issues using the computer system.
• Follow-up on customer inquiries not immediately resolved.
• Complete call logs and reports.

Acams, Certified Anti Money Laundering Specialist, Pass

Bachelor’S Degree, Finance, General, B

Advanced Nlp Practitioner And Life Coach, Hunam Behavioral Change, A

Higher Secondary Education, Science, C

Senior Secondary Course

Bachelor'S Degree, Business Administration And Management, General