Raghvendra K. Email & Phone Number

Dubai, United Arab Emirates

Sr. Compliance Consultant - Governance, Risk and Compliance Responsibilities:• Develop and implement GRC programs: responsible for designing and implementing comprehensive GRC frameworks that align with industry regulations and best practices. This involves tasks like conducting risk assessments, creating compliance policies, and developing internal controls.• Manage compliance obligations: Ensuring the organization adheres to various regulations, including anti-money laundering (AML), know your customer (KYC), and data privacy laws. This involves staying updated on regulatory changes and advising on their implementation.• Conduct due diligence: Performing due diligence on third-party vendors, clients, and other entities to mitigate risk exposure.• Monitor and audit compliance: Monitor the organization's adherence to GRC policies and conduct audits to identify and address any gaps.• Provide guidance and training: Training staff on GRC policies and procedures to ensure everyone understands their compliance responsibilities.• Identify and manage risks: proactively identify potential threats to the organization and develop strategies to mitigate them.• Incident response: Involved in developing and executing plans to respond to compliance incidents or data breaches.Skills and Qualifications:• Strong understanding of GRC principles: Thorough understanding of governance, risk management, and compliance frameworks.• Regulatory expertise: Having good knowledge of relevant regulations within your industry (e.g., AML, KYC) is essential.• Analytical and problem-solving skills: Have strong analytical skills to assess risks and identify solutions.• Excellent communication skills: I can communicate complex GRC concepts to both technical and non-technical audiences.• Project management skills: I can manage and prioritize multiple projects simultaneously is crucial.• I have a keen eye for detail is essential to ensure compliance with regulations.

Dubai, United Arab Emirates

Compliance Consultant - GRC• Perform screening and provide recommendations.• Provide guidance on CDD/EDD Procedures/ongoing due diligence.• Perform KYC and CDD review.• Perform EDD reports based on the transaction monitoring.• Review of internal STR/SAR reports and recommend to compliance officer for reporting in Go AML, Suggestions to compliance officer on further investigations if any.• Receive and investigate internal suspicious activity reports (SARs)• Review of CID, UBO ,CDD.EDD and make recommendations to compliance officer.• Regulatory Audit Assistance• FIU Reporting• Performing Customer Risk Assessment• Regulatory Audit Support

Dubai, United Arab Emirates

Dubai, United Arab Emirates

WORK EXPERIENCEEnterprise Service Manager (Enterprise Account Service Management – EITC) Du Telecommunications, UAE (Aug 2018 - Present)• Accountable for driving all phases of enterprise account management, customer servicing, relationship building and customer database to meet business goals.• Provide excellence customer service and support to the internal units to attain service objectives, account goals and KPIs.• Manage wide range of enterprise accounts to attain customer satisfaction and ensure internal operational excellence.• Conduct business related and customer meetings to identify gaps and requirements towards streamlining operations.• Apply customer centric approach in addressing client priorities to attain client delight with high compliance scores.• Handle escalations and monitor Quality Standards of team through constantly resolving numerous complaints and escalations, while playing a key role in maintaining customer database.• Effectively deliver technical support and guidance to customers with a focus to meet customer requirements.• Develop and implement Standard Operating Procedures for mobile front office and back-office tasks as per set policy.• Planned and delivered training for existing and new joiners in EASM/TSM team for Business rules, products and systems.

Dubai

As a Finance Relationship Officer, I determined potential customers through databases, cold calling, follow up leads and telephone and personal contacts. I was involved in selling personal finance products to the specified target segments and meeting monthly sales targets. I interfaced with contact potential customers and maintained wide range of bank’s product offerings.Employing my people management skills, I acted as a Relationship Officer towards efficient managing customer operations as per Shariah guidelines. I offered insights to competitor’s sales activities and reported to the Area Sales Manager as well as Relationship Manager. I ensured “Know Your Customer” requirements prescribed by the bank as per legal and compliance standards. I checked documents original sighting as laid out in the original sighting guidelines of the KYC policy of the bank.Moreover, I maintained data confidentiality, secrecy norms and sales prescribed by the bank is adhered to regulatory compliance. I derived strategic insights and business sourced on Telesales leads, should be reported to ARM and RM regulations. I ensured zero customer application misplaced with safe custody and potential customers satisfy all criteria as per policy.

Mumbai, Maharashtra, India

Working as a Manager, I implemented standardized procedures for issue escalation and performance metrics to improve on customer experience. I maintained accurate records and documented customer service actions through understanding of key account needs. I resolved numerous client issues and complaints through statistics analysis and compilation of accurate service reports.I held accountability for maximizing sales and customer account team profit by up-selling and cross-selling business. I contributed towards creating strategic plans and implementing production, productivity, quality, change management policy and customer-service standards. I anticipated account changes to streamline communications between clients and internal teams, analyzed client data and expanded relationships and bringing in new clients to provide customer relationship management.

Mumbai Area, India

For Tata Consultancy Services, I worked as AML / KYC and compliance Analyst (Banking - USA and Australia) and led corporate retail & investment banking. I monitored client onboarding, due diligence, screening/high risk clients database and relationship servicing for all the clients. I led due diligence and approval of electronic KYC record and appendices with relationship managers and compliance teams.Furthermore, I performed CDD (Customer Due Diligence) for Renewals and Remediation driven activities on behalf of the business. I conducted research that utilized internal & external public and private databases to check instrument products and transactions. I provided support Suspicious Activity Reports (SAR) and equivalent for regulatory filing to meet business needs. I identified multiple significant cases, red flags and patterns associated with the laundering of illicit funds. I drove AML and KYC functions, requirement analysis sanctions screening process and policy planning for banking. I led a team of L3 mortgage underwriters, Verification of employment and documents Management.

Mumbai, Maharashtra, India

Sr. AML ANALYS

Bengaluru Area, India

Post-Closing Quality Control Underwriter (underwriting)- Performing audits of closed loans; ensuring loans are underwritten and closed according to Company policies and procedures.- Underwriting of mortgage files for secondary market.- Coordinating with bank attorneys for documents completion or correction from the mortgagor’s.

Mumbai Area, India

Customer service Officer• Interacts with a company’s customers to provide them with information to address inquiries regarding products and services.• Up-sell products and services.• Identify, research, and resolve customer issues using the computer system. • Follow-up on customer inquiries not immediately resolved.• Complete call logs and reports.• Research billing issues.• Recognize, document and alert the supervisor of trends in customer calls. • Recommend process improvements.

Acams, Certified Anti Money Laundering Specialist, Pass

Bachelor’S Degree, Finance, General, B

Advanced Nlp Practitioner And Life Coach, Hunam Behavioral Change, A

Higher Secondary Education, Science, C

Senior Secondary Course

Bachelor'S Degree, Business Administration And Management, General