- Lead Operations for the organization and control day to day operations of the Firm.- Make important policy, planning, and strategy decisions.- Develop, implement, and review operational policies and procedures.- Oversee budgeting, reporting, planning, and auditing.- Identify and address problems and opportunities for the company.- Build alliances and partnerships with other organizations.- Supply Chain Management, PnL, ERP- Develop and monitor budgets and financial performance- Overlook the day to day management of online sales to ensure effective and timely delivery and continuous growth through sales optimization and customer satisfaction.- Continuously create methods and SOPs and follow through for optimization of delivery times, packaging costs, TAT, operations, revenues, and technology.- Create KPIs for the teams and drive the teams towards achievement of their KPIs.

- Design high-quality scalable workflows and templates to break large business problems into micro-tasks with a major focus on calling related tasks.- Manage and support the operations team to ensure seamless completion and verification of missions by players. Create processes to help scale operations. This includes day to day management of the system and relevant metrics tracking.- Support and lead outreach efforts for user acquisition. Create and manage outreach channels (physical & guerilla marketing, social media, mailing lists, etc). Day-to-day management of marketing campaigns.- End to end Metrics tracking for Player side and as well all metrics of the system.- Manage customer support (player side) and design a customer service policy for the organization. Redress Player grievances efficiently in a timely manner and develop best practices around the same. Train and manage customer support staff.- Coordinate with sales team to provide support to businesses and interface with clients.