Kumar Ramakrishnan Email & Phone Number

San Antonio, Tx, Us

• Act liaison between Executive Management Committee and business functional areas• Work with Strategy & Planning Committee in creating Business Plan• Collect Innovative ideas, assess, incubate and propose for development• Prioritize the opportunity and projects coming from front door• Collaborates with other process areas to drive transformation opportunities • Cost Benefit Analysis, Business Impact Analysis & Risk Management• Identify ways to automate (Robotic Process Automation) for cost reduction• Workload standardization and Process Optimization• Propose IT application enhancement and business modernization• Identify Outsourcing opportunity & manage transition and business as usual• Creation of Service Level Agreement, Standard Operating Procedure, and process flow diagrams• Define audit parameters for all processes in order to check for quality of work • Prioritize requirements by conducting brainstorming sessions with the stakeholders and SMEs• Prepare Business Requirements Document and the Use Case Specification Documents• Analyze Requirements and created Use Case Diagrams, Activity Diagrams using MS Visio• Provide Tech and QA team clarifications on Business Requirements• Project management for cross-functional stakeholders with execution of deliverable• Monitor the projected & estimated benefit and communicate the results with Executive committee

• Current state assessment of P&C Business Processes• Identified Opportunities in P&C Insurance Business Processes• Initial scoping of the engagements/project and develop project plans • Performed Impact analysis & Gap analysis• Study and document As-Is current state of the business processes• Identify areas of improvements through process & data analysis• Drive/lead process improvements aligned with target state and improvement road map • Design success metrics (KPI’s) to track efficiency and effectiveness • Workload Standardization & Capacity Planning

• Acted as the liaison between the business and the IT development team• Conducted Joint Application Development (JAD) sessions to discuss business requirements with technical team and come up with technical solutions.• Produced Business requirements specification matrix (RSM) • Involved in Business Rules (BR) creation and documentation using DOORS.• Performed Gap Analysis between business requirements and application development• Created technical architecture model & design document• Developed/maintained use cases and workflow scenario• Acted as Subject Matter Expert for assigned projects and processes• Maintained Issue log & communicated and escalated on time to clients

• Created Project Analysis and Design Artifacts.• Designed User Interfaces using HTML and Presentation Services.• Designed Business Task Manager (BTM) tasks to work within BTM Framework• Involved in the development of User Interface JSP’s • Developed wrapper for Documentum system which is primary docbase for Electronic Files.• Involved in timely delivery of the pseudo codes and test cases.• involved in presentation of Adex and MasterCraft to the new joiners• Involved in Unit Testing of the various Business Services using MasterCraft Framework.• Written code for servlets, Action Controllers, AS Tasks, JSPs and configuration xmls.• Defect Tracking & Management using StarTeam tool• Fixed defects during Integration Testing and system Testing

Master Of Computer Applications (Mca), Computer Science, A

Bachelor Of Science (B.Sc.), Physics