Kumar Subham Shaw Email & Phone Number

Pune, Maharashtra, India

Kolkata, West Bengal, India

• Led new process improvements ideas to enhance data analysis and modeling capabilities which streamlined processes and helped in operations meet and exceed quality standards.• Gathered, evaluated and analyzed financial data of different companies by working on their 10K, 10Q and other financial reporting documents filed during their Quarter and Annual result. • Company modelling based on their Operating or Business Segments, Products, Services and Locations upon which they operate in the market.• Eliminated process knowledge gap among teammates by conducting required trainings as per the SOPs.• Worked as a Trainer/Coach and trained new analysts about the process.• Administered escalated situations that needed to be handled cautiously and efficiently due to the potential impact on client satisfaction.• Worked with Cross-functional teams and achieved set targets.

Kolkata, West Bengal, India

• Led new process improvements ideas to enhance data analysis and modeling capabilities which streamlined processes and helped in operations meet and exceed quality standards.• Gathered, evaluated and analyzed financial data of different companies by working on their 10K, 10Q and other financial reporting documents filed during their Quarter and Annual result. • Company modelling based on their Operating or Business Segments, Products, Services and Locations upon which they operate in the market.• Administered escalated situations that needed to be handled cautiously and efficiently due to the potential impact on client satisfaction.• Worked with Cross-functional teams and achieved set targets.

Kolkata, West Bengal, India

• Refined and evaluated opportunities for improving the process and customer experience.• Addressed calls professionally providing complete information about products, take/order cancels or obtain details about complaints.• Overcame customer objections/rejections to company products and convinced them.• Investigated relevant actions were taken on customer complaints. • Collated records of customer interactions, transactions, complaints, comments as well as actions taken, process orders, forms and applications.