* Deputed for DBS Bank for the role of Human Resource Business Partner. * Performing the end-to-end process of talent acquisition.* Attracting and sourcing candidates, * Pre-screening and presenting qualified candidates (Senior Level) for positions that require a very specific skill set in banking industry to the hiring manager and AVP's. * Serving as the employee brand ambassador, while internally and externally soliciting employee referrals.

* Performed all end to end functions related to human resources including..* Recruitment (Talent Acquisition and AI Software), * Campus Drives, * Counseling, * Onboarding, * MIS, Training and Development, * Attendance Monitoring, * Performance Management, * Promotions. * Transfers, * Disciplinary action *Grievances Handling, * Retention, * Separation, * Health&Safety Measures,* Vendor Management, * Audits, * SOP & Policy Development, * Statutory, IR issues, * Payroll (Excell), * Supporting Legal issues and appeared at both Criminal and Labor Court's for hearing attendance and cross investigations behalf of HRD and Legal Departments.

* Attendance Monitoring and HR recruitment activity till separation for one year in Regional Office. * Met the Labor and other Audits* Responsible for all branch operational activities and to achieve business target given to the branches, * Also Handled Credit and Operations, NPA Accounts Monitoring. Recovery and Conversions, * Risk Management follow up for Branches, Allotment of funds to branches, * HV Retail customers CRD verification and Branch Performance Report Generation, * Delivered Results: Continuous positive growth in business and well-run branch out of 78 Branches

Providing Man Power Resources to BFSI, all IT, ITES (BPO) clients.

* Responsible for Team Performance and handling escalation calls * SPOC for Networking and SMS Issuses* Client co-ordination and Maintaining SLA’s and Metrics* Leading a team of around 18 agents to man the desk and achieve the given objective* MIS Co-Ordination

1. To Handle Queries and Customer Complaints 2. First-time resolution of Customer Issues.3. Team support/mentoring next juniors to make them perform and to achieve the targets, 4. Taking the escalation calls, Training, Meetings, Monitoring Employee's Performance 5. Mentoring & coaching, Process Calibrations. 6. Specialization: Network and billing for mobile and FWP phones