As a Business excellence expert in Adoption Service Center of Cloud Success Services team at SAP, I am responsible for driving a proactive and innovative approach to delivery excellence by collaborating closely with the solution delivery team. Using this collaboration to drive progress, promote growth, and inspire others in achieving standardization across Adoption Service Center's delivery processes. Key priorities include:- Program Management Support- Business Process Audits for Standardization - Collaboration on Strategies and capabilities to achieve Factory Organization Objectives- Formulating Automation Strategies- Monitoring project outcomes- Facilitate Process Innovation

Driving the business through analytics – descriptive, diagnostic, predictive and prescriptive. Thereby achieving operational excellence in Sales Planning, Demand Management, Forecasting, Deal Execution, Renewals and Business Performance Management for SAP Indirect & SME business.

- Leading a team of highly skilled and motivated people for the SAP MidMarket (MM) - Customer Analytics & Business Insight program- Business Insight program for >1 Billion Euro SAP SME business. Revenue Analysis, Sales Pipeline Analysis, Forecasting and Reporting; with focus on Customer insights & Partner behavior.

- Operations & Business Analytics Service - Business Insight- Sales Operations Planning

• Program Manager for cost optimization and performance improvement initiatives for Telecom, Retails & Hi-Tech Manufacturing clients.• Engage with delivery leaders, plan and drive actions for GM improvement through process automation like automated voice response service, online help manual, error resolution tool and streamline delivery using Lean and Six Sigma.• Handled the requirement gathering, AS-IS and TO-BE process maps for successful introduction of the digital supply chain process for OEMs’ procurement, inventory management, logistics, customer services and repair functions. • Projects lead with strong focus of delivering large complex projects across geographies. Successfully managed number of concurrent projects on-time, within budget and scope – primarily associated with Shell Bitumen business. • Business Analyst for the Billing and CRM processes of the Mobile and Landline business of T-Mobile. Hungary, in a Top-Down method using the business KPIs as a starting point for defining the Operational KPIs to the eTOM model.• Review of all the reports on a weekly/monthly basis for all the Domains. Raising the concerns of the team with backend and customer. Review of Processes and their roll-out with high Customer Satisfaction Ratio. • Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning.

• The role involved working as Business Analyst & SME for multiple projects aimed at client’s marketing process enhancement and SCM product (Demand Tec & Galleria) customization for Promotion & campaign optimization, merchandising decisions, assortment and space planning.• Involved in various activities of the project like requirement gathering, gap analysis, documenting the functional/technical requirements. Preparing test plans and test cases for the business process and applications.

• Handled the role of Business Analyst for the Logistics and Procurement process of the UK stores.• Acting as primary liaison between the client and the Information systems IT department; performed analysis, review, and estimation of client requests; prepared and reviewed system requirements.• Member of the team in building Global Assets for Supplier Relationship Management Capability Team with strong exposure to configuration of Supplier Relationship Management in technical and functional scenarios. • Actively involved in an inventory management project for consignment goods which includes data gathering, system setup and knowledge sharing for various functionalities within SAP practice

Part of BALCO Smelter Units's Procurement Team• Handled the import activities of the Carbon Blocks and other Smelter plant raw material worth INR 250 million by fulfilling the key economic objectives.• Optimized supply base by designing Intranet scorecard to measure supplier performance.• Cost Optimization by 7-10% of total spend base and reduced total cost of raw material by 18%