Hardeep Kumar
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Hardeep Kumar Email & Phone Number

Lead Technical Support Engineer at Informatica at Informatica
Location: San Francisco Bay Area, United States 4 work roles 2 schools
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Current company
Informatica
Role
Lead Technical Support Engineer at Informatica
Location
San Francisco Bay Area, United States
Company size
4901 employees

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Hardeep Kumar is listed as Lead Technical Support Engineer at Informatica at Informatica, a with 4901 employees, based in San Francisco Bay Area, United States. AeroLeads shows a matched LinkedIn profile for Hardeep Kumar.

Hardeep Kumar previously worked as Lead Technical Support Engineer at Informatica and Senior Technical Support Engineer at Informatica. Hardeep Kumar holds Master’S Degree, Computer Engineering (Networks And Security), 3.75/4 from Stevens Institute Of Technology.

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Informatica

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Profile bio

About Hardeep Kumar

Working as a Lead Technical Support Engineer and have experience in debugging and troubleshooting issues with Informatica product (Data Quality, Enterprise Data Catalog etc.) with Linux and Windows systems, working knowledge of Databases (Oracle, Sql Server etc.), understanding of networking & security protocols. Certifications: CCNP- Routing and Switching, CompTIA Security+, CCNA - Security, CompTIA Linux+, Linux Professional Institute Certified Level - 1, Amazon Web Services - Certified Solutions Architect, CCNA - Routing and SwitchingTechnical Skills:• Tools and Simulators: Wireshark, Putty, Cisco Packet Tracer, GNS3, VMware vSphere, AWS• Operating Systems: Windows, Linux, Mac, Cisco IOS• Networking concepts: OSI, TCP/IP, UDP, HTTP, SNMP, DNS, RTP, FTP, IP Routing (RIP, EIGRP, OSPF, BGP, IS-IS), VRRP, HSRP, L2 protocols(DHCP, NAT, ARP, ICMP), VPN, Subnetting (NAT, DHCP), Ethernet switching(STP/RSTP, VLAN, VTP), VoIP: H.323, G.711, SIP, SS7, MPLS, QoS• Networking Security: Cryptography (PKI, AES, DES, RSA), SSL/TLS, Hash functions, Penetration testing, IPsec, DoS, DDoS, XSS, SQL injection, ARP/IP/DNS spoofing, IDS/IPS, ACL, Firewall, Cross-site scripting, Man-in-the-middle, AAA (Tacacs+ & RADIUS)• Scripting: Python, Shell

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Hardeep Kumar's current company

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Informatica
Informatica
Lead Technical Support Engineer at Informatica
redwood city, california, united states
Website
informatica.com
Employees
4901
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4 roles

Hardeep Kumar work experience

A career timeline built from the work history available for this profile.

Lead Technical Support Engineer

Current
Informatica

Redwood City, California, United States

As part of my job, I perform the following duties:-Provide technical support for the diagnosing, troubleshooting, debugging of complex software-Report design, reliability and software errors to Research and Development team, which may include the configuring of a test environment to demonstrate problems or validate solutions-Involve in customer installation and training and be a part of 'Ask An Expert' sessions to demonstrate software functionalities to customers-Manage communications to customers, at all levels, to maintain positive relationships-Participate in problem solving escalation and call prevention projects to help customers and other technical support staff increase efficiency-Contribute to online knowledge base of known issues and solutions and work closely with knowledge management team-Advise and train Technical Support Engineers of entry level experience

Nov 2022 - Present

Senior Technical Support Engineer

Informatica

Redwood City, California, United States

Nov 2020 - Nov 2022

Technical Support Engineer

Informatica

Redwood City, California

Nov 2017 - Nov 2020

Trainee - Networking And Security

Network Bulls

Gurgaon, India

I learned and implemented following technologies-1. Describe the purpose and basic operation of protocols in OSI and TCP/IP models and determining the data flow amongst two different hosts within a network2. Installing, configuring and troubleshooting basic networking hardware i.e. Routers (1841, 2611XM, 2801, 2811) and Switches (2950, 2960, 3550, 3750 series). Concepts like IOS installation, password recovery, and hardware up-gradations 3. Understanding, configuring and troubleshooting basic concepts of layer 2 switching and predicting the data flow4. Understanding, configuring and troubleshooting STP, VLANs, CAM, and Ether channels5. Understanding, configuring and troubleshooting layer 3 addressing routing protocols for IPV4 and IPV6 (subnetting and summarization)6. Understanding, configuring and troubleshooting routing protocols for IPV4 and IPV6. Topics like OSPF (single and multi-area) and EIGRP (load balancing, equal and unequal) were covered7. Introduction to WAN: Getting familiar with WAN protocol and devices. Understanding, configuring and troubleshooting layer 3 protocols like Frame relay, HDLC, PPP, NAT, etc. Introduction to MPLS8. Understanding IP services like DHCP, SNMP, Netflow, FHRP, and NTP9. Understanding, configuring and troubleshooting layer 2 security, layer 3 security that is ACL (standard, extended, named) , SSH and Secret password

Mar 2015 - Jun 2015
Team & coworkers

Colleagues at Informatica

Other employees you can reach at informatica.com. View company contacts for 4901 employees →

SK Seetharama Khandrika Seetharama Khandrika Colleague at InformaticaHyderabad, Telangana, India View → PS Pedro Simoes Pedro Simoes Colleague at InformaticaAveiro, Portugal View → LK Luiz Kleber Luiz Kleber Colleague at InformaticaMogi Guaçu, São Paulo, Brazil View → MK Mike Kelen Mike Kelen Colleague at InformaticaSan Francisco Bay Area, United States View → DZ Daisy Zafra Daisy Zafra Colleague at InformaticaMilpitas, California, United States View → SA Sonu Anand Sonu Anand Colleague at InformaticaWest Delhi, Delhi, India View → SS Shruthi S Shruthi S Colleague at InformaticaBengaluru, Karnataka, India View → LP Lokesh P Lokesh P Colleague at InformaticaBengaluru, Karnataka, India View → AM Alejandro Marcelo Alvarado Aguinda Alejandro Marcelo Alvarado Aguinda Colleague at InformaticaEcuador View → VS Vidya Sree Kalepu Vidya Sree Kalepu Colleague at InformaticaAndhra Pradesh, India View →
2 education records

Hardeep Kumar education

Master’S Degree, Computer Engineering (Networks And Security), 3.75/4

Stevens Institute Of Technology

Activities and Societies: Book club, Conversation group, SwimmingMy area of concentration is Computer Networks and Security

Bachelor Of Technology (B.Tech.), Electronics And Communication Engineering, 7.53/10

Guru Nanak Dev University

Activities and Societies: Electronics Student Forum, Swimming, Volleyball, Fencing, Table TennisBachelor of Technology (Electronics.

FAQ

Frequently asked questions about Hardeep Kumar

Quick answers generated from the profile data available on this page.

What company does Hardeep Kumar work for?

Hardeep Kumar works for Informatica.

What is Hardeep Kumar's role at Informatica?

Hardeep Kumar is listed as Lead Technical Support Engineer at Informatica at Informatica.

Where is Hardeep Kumar based?

Hardeep Kumar is based in San Francisco Bay Area, United States while working with Informatica.

What companies has Hardeep Kumar worked for?

Hardeep Kumar has worked for Informatica and Network Bulls.

Who are Hardeep Kumar's colleagues at Informatica?

Hardeep Kumar's colleagues at Informatica include Seetharama Khandrika, Pedro Simoes, Luiz Kleber, Mike Kelen, and Daisy Zafra.

How can I contact Hardeep Kumar?

You can use AeroLeads to view verified contact signals for Hardeep Kumar at Informatica, including work email, phone, and LinkedIn data when available.

What schools did Hardeep Kumar attend?

Hardeep Kumar holds Master’S Degree, Computer Engineering (Networks And Security), 3.75/4 from Stevens Institute Of Technology.

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