Hardeep Kumar

Hardeep Kumar Email and Phone Number

Lead Technical Support Engineer at Informatica @ Informatica
redwood city, california, united states
Hardeep Kumar's Location
San Francisco Bay Area, United States
About Hardeep Kumar

Working as a Lead Technical Support Engineer and have experience in debugging and troubleshooting issues with Informatica product (Data Quality, Enterprise Data Catalog etc.) with Linux and Windows systems, working knowledge of Databases (Oracle, Sql Server etc.), understanding of networking & security protocols. Certifications: CCNP- Routing and Switching, CompTIA Security+, CCNA - Security, CompTIA Linux+, Linux Professional Institute Certified Level - 1, Amazon Web Services - Certified Solutions Architect, CCNA - Routing and SwitchingTechnical Skills:• Tools and Simulators: Wireshark, Putty, Cisco Packet Tracer, GNS3, VMware vSphere, AWS• Operating Systems: Windows, Linux, Mac, Cisco IOS• Networking concepts: OSI, TCP/IP, UDP, HTTP, SNMP, DNS, RTP, FTP, IP Routing (RIP, EIGRP, OSPF, BGP, IS-IS), VRRP, HSRP, L2 protocols(DHCP, NAT, ARP, ICMP), VPN, Subnetting (NAT, DHCP), Ethernet switching(STP/RSTP, VLAN, VTP), VoIP: H.323, G.711, SIP, SS7, MPLS, QoS• Networking Security: Cryptography (PKI, AES, DES, RSA), SSL/TLS, Hash functions, Penetration testing, IPsec, DoS, DDoS, XSS, SQL injection, ARP/IP/DNS spoofing, IDS/IPS, ACL, Firewall, Cross-site scripting, Man-in-the-middle, AAA (Tacacs+ & RADIUS)• Scripting: Python, Shell

Hardeep Kumar's Current Company Details
Informatica

Informatica

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Lead Technical Support Engineer at Informatica
redwood city, california, united states
Website:
informatica.com
Employees:
4901
Hardeep Kumar Work Experience Details
  • Informatica
    Lead Technical Support Engineer
    Informatica Nov 2022 - Present
    Redwood City, California, United States
    As part of my job, I perform the following duties:-Provide technical support for the diagnosing, troubleshooting, debugging of complex software-Report design, reliability and software errors to Research and Development team, which may include the configuring of a test environment to demonstrate problems or validate solutions-Involve in customer installation and training and be a part of 'Ask An Expert' sessions to demonstrate software functionalities to customers-Manage communications to customers, at all levels, to maintain positive relationships-Participate in problem solving escalation and call prevention projects to help customers and other technical support staff increase efficiency-Contribute to online knowledge base of known issues and solutions and work closely with knowledge management team-Advise and train Technical Support Engineers of entry level experience
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  • Informatica
    Senior Technical Support Engineer
    Informatica Nov 2020 - Nov 2022
    Redwood City, California, United States
    View
  • Informatica
    Technical Support Engineer
    Informatica Nov 2017 - Nov 2020
    Redwood City, California
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  • Network Bulls
    Trainee - Networking And Security
    Network Bulls Mar 2015 - Jun 2015
    Gurgaon, India
    I learned and implemented following technologies-1. Describe the purpose and basic operation of protocols in OSI and TCP/IP models and determining the data flow amongst two different hosts within a network2. Installing, configuring and troubleshooting basic networking hardware i.e. Routers (1841, 2611XM, 2801, 2811) and Switches (2950, 2960, 3550, 3750 series). Concepts like IOS installation, password recovery, and hardware up-gradations 3. Understanding, configuring and troubleshooting basic concepts of layer 2 switching and predicting the data flow4. Understanding, configuring and troubleshooting STP, VLANs, CAM, and Ether channels5. Understanding, configuring and troubleshooting layer 3 addressing routing protocols for IPV4 and IPV6 (subnetting and summarization)6. Understanding, configuring and troubleshooting routing protocols for IPV4 and IPV6. Topics like OSPF (single and multi-area) and EIGRP (load balancing, equal and unequal) were covered7. Introduction to WAN: Getting familiar with WAN protocol and devices. Understanding, configuring and troubleshooting layer 3 protocols like Frame relay, HDLC, PPP, NAT, etc. Introduction to MPLS8. Understanding IP services like DHCP, SNMP, Netflow, FHRP, and NTP9. Understanding, configuring and troubleshooting layer 2 security, layer 3 security that is ACL (standard, extended, named) , SSH and Secret password
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Hardeep Kumar Education Details

Frequently Asked Questions about Hardeep Kumar

What company does Hardeep Kumar work for?

Hardeep Kumar works for Informatica

What is Hardeep Kumar's role at the current company?

Hardeep Kumar's current role is Lead Technical Support Engineer at Informatica.

What schools did Hardeep Kumar attend?

Hardeep Kumar attended Stevens Institute Of Technology, Guru Nanak Dev University.

Who are Hardeep Kumar's colleagues?

Hardeep Kumar's colleagues are Amar Gupta, Hadiuz Zama, Maximiliano Antonio Maza, Fabián Omar, Nagendra Gavara, Alessia Badia, Priya Pri.

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