Kumar Mittal Email & Phone Number

Melbourne, VIC, AU

Melbourne

Melbourne, Victoria, Australia

I work with VMWare's customers across ANZ region on their journeys to application delivery platform transformation across Multi-Cloud environment i.e Data Centre, Private and Public and Container (K8s) environment. From initial conversations to POC, and into post sale. Just because you buy something does not mean my job is over. Many customers rely on my.

Melbourne, Australia

• Partner with the sales and service architecture team to engage with customers gaining a deep understanding of their current environment, future business needs and translating these into opportunities
• Lead technical whiteboard sessions with customers to elicit and confirm requirements and define a future technical roadmap
• Demonstrate ability to relate business problems to the underlying solutions, services, and technologies, and recommend solutions to solve the business problems
• Design secure cloud infrastructure technologies through various models such as PAAS, IAAS, hybrid and On-Premises. Proficiency in AWS and Azure Cloud platform.

Melbourne, Australia

• Contribute expertise around the solution design and pre-sales of critical projects.
• Played Pivotal role in assessment of customer ROI on technologies and provide solutions Roadmap on emerging technologies and platform integration.
• Assist the Account Management Team with the evaluation and activation of new accounts.
• Through technical expertise translate customer requirements into technical solutions.
• Responsible to provide problem management assistance at escalated levels.
• Be technically focused in area of networking and network security and demonstrate strong business ability, whilst maintaining a mix of both business and expert technical discipline.

Melbourne, Australia

• Through technical expertise translate customer requirements into technical solutions.
• Responsible to provide problem management assistance at escalated levels.
• Act as user support and assist driving towards problem management and solutions.
• Be technically focused in area of networking and network security and demonstrate strong business ability, whilst maintaining a mix of both business and expert technical discipline.
• Act as trusted technical advisor to the client through demonstrating an understanding of the client’s requirements and expertise in the networking technologies.
• Develop, establish and maintain key relationships with the account teams, vendors and customers in support of sales team objectives by assuming the role of trusted technical advisor.

Noida Area, India

• Provide Pre-sales support as add on to solution-based services.
• Business Development by involving directly with the clients and generated business of 3M $ and successfully closed requirement for the client.
• Reply to RFP’s and formulating Business Proposal as per the client requirement
• Getting Involved in High / Low level designing and Implementation of projects
• Manage Security Services Operations setup for remote SOC, along with meeting required SLA and Customer satisfaction.
• Providing Internal support and reviews regarding improvement of Customer handling Skills on Technical and Operational Basis and improving overall performance

Bangalore, India

• Providing consultancy by getting involved in the design and implementation level projects for the company on its and client networks, related to Pre-Sales and upgrading to the existing data routing and security.
• Mentoring Team of System Engineer to grow as Security Professional
• Designing and Implementing Network Access Control in the networkKey Projects UndertakenDU Heart Dubai (Jan 2009 – Feb 2009) Compass-Camea Security (June 2009 – Aug 2009)

Gurgaon, India

• Experience in Implementation, Design, Troubleshooting and Handling Critical Customers
• Handling Escalation and Critical issues for Cisco Customers.
• Providing Internal support and reviews regarding improvement of Customer handling Skills and improving overall performance.
• Designing, Implementation and troubleshooting IPSEC and Security solutions within the customer network and providing real time network solutions in case of critical downtime.
• Co-ordinate with the global network backbone team to report new IOS bugs found during troubleshooting.
• Experience in supporting Cisco customers with a multi product environment and coordinating with other teams around various theater in Cisco.

Gurgaon, India

• Experience in Network Security Design, Implementation and Troubleshooting
• Provided round the clock technical support services at the Cisco Systems Technical Assistance Center (TAC) for large customers from around the world.
• Worked on resolving critical real time network outages and support related to security events, firewalls, encryption and routing.
• Designed and recommended effective security and network design solutions for customers over different platforms covering firewalls, routers, and VPN concentrators.
• Configured and troubleshoot virtual private network solutions such as DMVPN, GRE over IPSec, Certificates, EzVPN servers and client software on routers.
• Experience on implementing and troubleshooting SSL based vpn client, Web vpn client, IPSEC based vpn client and Cisco Secure desktop technology on concentrator.

Bachelor Of Technology, Electronics And Communication

Bachelor Of Technology - Btech, Electrical, Electronics And Communications Engineering, 70%